Job Introduction
Job Title: Scheduler
Salary: £26,881.05 - £27,579
Contract: Fixed Term Contract until January 2027
Location: Homebased (North West)
Weekly Hours: 40
So…. What is this role exactly?
We are committed to providing the best repairs service possible for our customers. To help us achieve this, we’re looking for a number of dedicated and customer-focused schedulers to join our experienced team.
To be successful you will need to be experienced and confident in the planning and management of repair operatives’ daily schedules, and comfortable adapting your approach to work collaboratively with our colleagues in operations and the customer service contact centre to support the delivery of an effective and customer focused repairs and maintenance service.
As a Scheduler in our reactive repairs service, you’ll play a pivotal role in ensuring our customers receive a seamless and high-quality service that’s proud to do things the ‘YHG way,’ which means we value respect, fairness, honesty, and care in everything we do. If you share these values and have a passion for delivering excellent customer experiences, we’d love to hear from you!
What will my working week look like?
You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. You will be based mainly from home, however we currently attend the office one day a week, please note this could be up to two days a week.
What will I be responsible for doing?
You will comfortable demonstrating the YHG values to provide an exceptional resource planning services for our customers. In addition to managing the operatives’ diaries you will be handling inbound calls & emails and conducting outbound calls to ensure customers are kept informed about their repair or maintenance request and ensuring that information is updated on the appropriate systems accurately and in a timely manner.
And what would make me stand out from the crowd?
To be a successful as a Scheduler, here at YHG, you will have…
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Knowledge and experience of scheduling
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Excellent customer service skills and experience of handling customer contacts
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Strong organisational skills and an ability to prioritise a busy and reactive workload that can have conflicting priorities.
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A positive, resilient, and flexible approach.
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Ability to demonstrate reliability and initiative and be able to work as part of a team and on your own.
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Be honest & reliable, respectful & fair and care about our customers.
Ideally you will…
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Have experience of scheduling in a repairs and maintenance service.
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Have experience of FLS & Accuserv but training can be provided for the right person.
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Have social housing experience.
This role is really suited to someone who strives for continual improvement and likes to get things right first time and produce excellent results for our customers and colleagues. For more detail on the role, please review the attached role profile.
So, if this sounds like a role that you would be good at, working within a team environment you would enjoy, then we would love to hear from you!
That all sounds great, what’s in it for me?
In return we offer £26,881.05 - £27,579 for a 40-hour week, and 23 days annual leave, plus 3 discretionary days between Christmas & New Year, plus Bank Holidays but our employee offering provides much more than just a competitive salary and holiday allowance.
On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level healthcare cash plan, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, and a huge range of discounts with some of the biggest high street and online names.
At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by building over 100 new homes a year and continually reinvesting in our 29,000 properties, tailoring our services to meet the diverse needs of our customers. Our Repairs and Maintenance Teams play a huge part in delivering these services to our customers.
We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.
Closing Date: Friday 19th June 2026
We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application. YHG1
