Do you have an interest in working with vulnerable adults at risk of homeless? Are you seeking a new challenge or the next step in your career? If so, we are looking to recruit motivated and experienced Tenancy Sustainment worker to join our charity.
You will be responsible for supporting customers to actively live healthy, happy independent lives within their homes in communities through early targeted prevention, personalised support and partnership working.
The focus will be on support to build resilience, improve wellbeing and move towards independence.
This role is a varied role, and brings a variety of different challenges, whilst also being a rewarding role to be involved in. You will be responsible for a patch of properties which will involve both support role duties, alongside housing management. You will join a successful team of other Housing Officers, who you will work alongside.
You will provide support to people with a variety of needs, including offending behaviour, mental health issues, substance misuse, issues around family breakdown, neighbourhood disputes, behavioural problems, anti-social behaviour.
The ideal candidates must have a proven track record and understanding of intensive housing management and working with and delivering outstanding services to vulnerable people. You will need to have excellent written and verbal communication skills and the ability to manage and prioritise your workload according to the changing needs and demands of the service.
To be successful, you will have:
O A genuine desire to support and help people gain independence and control in their lives;
O Experience of delivering intensive housing management and health and safety across multiple sites
O Ability to manage challenging situations and make decisions confidently
O Ability to deliver high quality, structured and time limited interventions that have a lasting impact on customers lives
O Experience of managing complex and difficult situations in relation to vulnerable client groups
O Ability to effectively liaise with a range of service providers or agencies to establish or improve services for customers
O Ability to communicate to a range of different individuals, with the ability to adapt your style
O An understanding of delivering high quality customer focused customer led services
O Ability to be self-motivating, work under pressure and manage time effectively
O Ability to work flexibly, including working evenings and weekends to meet the needs of customers
O Excellent written and verbal communication skills
O Outstanding organisational and time management skills
O Enhanced DBS check required
About Us Spring Housing Association formed in 2014 and became a registered charity in August 2015. We are a charity working with people in need of accommodation and tenancy related support across the West Midlands. We work in conjunction with the private sector and housing associations to provide general needs and specialist services to care leavers, people who are homeless or at risk of homelessness and refuges. We deliver a range of person-centred services to support individuals to obtain, maintain and sustain accommodation long term. We currently employ over 135 staff and operate throughout Birmingham, Black Country, Coventry, Herefordshire, Solihull, Staffordshire, Wolverhampton, and Warwickshire. We provide exempt accommodation housing and support solutions across 23 geographical regions and work with various local authorities. We really value our staff team – they are the reason Spring provides excellent services. Our staff embrace and live our values on a day-to-day basis. We welcome feedback to continually strive to improve the working environment and experience for our customers. Recent newcomers to Spring said…"Friendly staff, interesting job role, good payment” “It’s a supportive, friendly open environment”. “I like the ethos and values of Spring, also it is one team, and support is always available. “I like how helpful and friendly the staff are, that there is always someone to help if you get stuck. I like that the company is clearly customer focussed and do everything they can to help and support''
Pay: Up to £26,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
Work Location: In person
