Gaming supervisor Work, Jobs in Calverton, Ntt (with Salaries)

Gaming Supervisor
Metropolitan Gaming —Nottingham
- £28,589 a year
- Full-time
- Front desk
- Employee discount
- Life insurance
Quick apply
16h
Experienced Poker Dealer
Metropolitan Gaming —Nottingham
- £12.71 an hour
- Weekend availability
- Employee discount
- Life insurance
Quick apply
16h
Night Relief Supervisor
Admiral Slots —Worksop
- £12.75 - £13.25 an hour
- Part-time
Quick apply

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Experienced Poker Dealer
Metropolitan Gaming —Nottingham
We are looking for experienced a Poker Dealer to join our fantastic team, within this role you must have previous experience working as a Poker dealer, having…
£12.71 an hour
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Gaming Supervisor

Metropolitan Gaming -
Nottingham

Quick apply

Job details

Full-time
£28,589 a year
16 hours ago

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Employee discount
Life insurance
Referral programme

Qualifications

Software deployment
Front desk

Full job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.

Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, you can also:

Service charge and tips
Discounts and perks across travel, retail, hospitality and wellbeing
Company pension scheme and life insurance cover
Discount on Food and non-alcoholic beverages across all venues
Season ticket loan and cycle to work scheme
Refer a friend bonus reward

What We Are Looking For

We are looking for a Gaming Supervisor to provide all customers, guests and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved. All gaming supervisors will be required to be skilled in executing Blackjack, Roulette, Three Card Poker and through further training and where required Texas Hold’em Poker and Punto Banco.

Main Responsibilities

Always oversee gaming activity in a vigilant manner ensuring that relevant legislation and rules of the game are always adhered to.
Monitor customer play, interreact or intervene when required and ensure that both dealer and others continually promote and support the ethos of safer gaming.
Maintain and update both formal records and colleagues/senior management of such interactions and any required follow on action is agreed and takes place.
Ensure accurate player tracking is achieved and that threshold limits relating to buy in, cash out and general level of play are always monitored. In doing so interact or escalate where required in relation to Know Your Customer requirements, source of funds and enhanced due diligence.
Run casino operations in the absence of an Assistant/Casino Manager and be sole Manager on duty for part or all of shifts, as directed and agreed by senior Venue Management.
Conduct all levels and types of customer interaction in a sole capacity.
Consider and undertake gaming, cash desk and customer dispute decisions in a sole capacity.
Create and support a culture that necessitates complete adherence to internal policies and procedures and abiding by all laws and regulations applicable to the business.
Protect the Company’s most important asset - its gaming license.
Promote the licensing objectives as set out in Gambling Act 2005, including all aspects of compliance with AML/CTF and Social Responsibility policies and procedures.
Adhere to continual reporting requirements to the centralised compliance organisation within CEUK/EMEA or CEUS of routine matters.
Cooperate fully with regulatory authorities on any requests for information and on any compliance or audit assessments, internal or external.

Who You Are

Holds a valid Personal Management Licence
Detailed Knowledge of NEON and functionality
Detailed knowledge of AML/SG policy, their application to all situations and able to undertake the required investigation, reporting or escalation
Competent knowledge of Slots and ER department, equipment, operation and reporting
Able to create and manage break lists
Able to undertake leadership duties
Able to supervise gaming floor and make decisions in isolation
Able to conduct employee appraisals/Snapshots/performance reviews
Able to undertake customer interactions at all levels
Able to run casino operations in absence of a Casino Manager
Able to fully train and multi skill in other departments and make decisions about deployment of self and others to other departments
Able to train new dealers/trainee dealer
Be multiskilled in other departments and work in other areas as and when required or business demands dictate
Exceptional/Role Model Customer service
Able to deal AR, Blackjack and Three Card Poker to a higher standard
Able to deal Punto Banco to a higher standard
Strong understanding of NEON
Able to undertake probationary reviews of entry level dealers
Able to support/supervise 'pit' of table games
Able to competently cover other job roles in other departments e.g. Cash Desk, Reception
Complete knowledge, understanding and application of AML/SG policy and regularly guides others or provides direction

Please Note: You must be aged 18 or above and have the right to work in the UK

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