Customer success manager Work, Jobs in Cambridge, Eng (with Salaries)

Customer Success Manager
Softwerx —Cambridge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Organisational skills
- Employee discount
- Gym membership
3d
Customer Success Manager
Cambridge Intelligence —Cambridge
- Hybrid work
- Negotiation
- Annual leave
Customer Success Manager - UK
ADVANCE®AI —Saint Neots
- Travel
Quick apply
12h
Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Customer Success Manager
Arrow Electronics, Inc. —Newmarket
- Full-time
- Microsoft Office
- Annual leave
1d
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Cambridge
- Communication skills
Quick apply
Graduate Management Trainee - Cambridge
Enterprise Mobility —Cambridge
- Full-time
- Sales
- Customer service
- Bachelor's degree
Renewable Energy Area Sales Manager
Regen Renewables Ltd —Royston
- £50,000 - £100,000 a year
- Full-time
- Customer service
- Microsoft Office
- Driving
Quick apply
Hire Manager
Travis Perkins —Cambridge
- Full-time
- Customer service
- Leadership
- Employee discount
8d
Trainee Sales Manager
SmartSharp ltd —Cambridge
- £25,000 - £60,000 a year
- Full-time
- Management
- Sales
- Driving
- Free parking
Quick apply
1d
Shop Manager - Cambridge
Wood Green The Animals Charity —Cambridge
- £27,300.00 - £28,377.58 a year
- Full-time
- Annual leave
- Employee discount
7d
eCommerce Growth Director UK & ROI
Worldpay (UK) Limited —Cambridge
- Bachelor's degree
- Organisational skills
Quick apply
Account Manager - SMB
Gearset —Cambridge
- Full-time
- Hybrid work
- DevOps
- Continuous improvement
- Communication skills
- Life insurance
Assistant Store Manager - CAMBRIDGE
Sostrene Grene —Cambridge
- £30,000 a year
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
3d
Business Development Manager
TaiSan —Cambridge
- £40,000 - £50,000 a year
- Full-time
- Business development
- Communication skills
- Negotiation
Quick apply
eCommerce Platform Partner Manager UK & ROI
Worldpay (UK) Limited —Cambridge
- Bachelor's degree
- Communication skills
Quick apply
Customer Account Manager - Huntingdon
Construo —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Business Manager - Automotive
EMG Motor Group —Cambridge
- £50,000 a year
- Weekend availability
- Bilingual
- Management
- Sales
- Employee discount
Quick apply
Key Account Manager
IQVIA —Cambridge
- Full-time
- Hybrid work
- Sales
- No degree
- Negotiation
- Annual leave
- Employee discount
Graduate Management Trainee - Bedford
Enterprise Mobility —Bedford
- Full-time
- Sales
- Customer service
- Bachelor's degree

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Customer Success Manager

Softwerx -
Cambridge

Apply Now

Job details

Permanent | Full-time
£50,000 - £60,000 a year
3 days ago

Benefits

Company pension
Discounted gym membership
Employee discount
Gym membership
Referral programme

Qualifications

CRM software
Organisational skills
Account management
Communication skills
Time management

Full job description

As a result of recent and rapid growth, Softwerx is now seeking an experienced Customer Success Manager to work with our most prestigious customers.

The Customer Success Manager will ensure that our key Customers fully understand and fully utilise our Managed Solutions (secure365, support365, consult365, remediate365); in turn fostering long-term and valued relationships.

The Softwerx Customer Success Manager is a primarily technical role, serving as a bridge between the Softwerx Development Team and the Customer; also working alongside Sales Account Managers, Service and Marketing teams.

Overview

Contract type: Permanent

Location: This is a hybrid role with occasional travel across the UK and weekly visits to the Cambridge Head Office at CB22 3GN (may change depending on business requirements).

Hours of work: Full-time 37.5 hours per week 9am – 5.30 pm, Monday – Friday.

Salary: £50,000 - £60,000 pa, dependent on experience.

Key Responsibilities

Proactively manage and grow technically led conversations and relationships with key customers, acting as their primary technical point of contact to explain, educate and encourage greater use and understanding of our Managed Solutions.
Engaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs, relating to our Managed Solutions.
Garnering customer challenges, ideas and initiatives and communicating product improvement feedback to the Development Team.
Developing and executing customer success strategies that drive product adoption and maximise customer value.
Monitoring customer health metrics, tracking success KPIs, and regularly reporting on customer outcomes to leadership.
Advocating for the customer within the organisation to ensure their needs are prioritised.
Identify upselling and cross-selling opportunities to expand customer use of the company’s products and services.
Oversee the customer lifecycle management and identify areas for optimisation.
Create and deliver customised reports, presentations, and performance insights to demonstrate the impact of our solutions.
Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage.
Assist in the development of customer success playbooks and resources.

Essential Experience

3+ years of experience as a Customer Success Manager, Account Manager, or in a similar technically related customer-facing role.
Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships and work cross-functionally.
Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.
Strong organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.

Preferred Experience

An understanding of the Microsoft Security stack and the MXDR technology/marketplace.
Appropriate technical qualifications relating to Microsoft.
Familiarity with CRM tools, customer success platforms, and analytics software.

Package

Competitive base salary £50K - £60K (experience dependent).
25 days holiday per annum plus UK public holidays.
Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships).
Life Cover (2 x basic salary).
Employer pension contribution (4% employer, 4% employee).
Continual training and career development.
Referral Scheme.

The successful candidate will be required to satisfy a right to work in the UK and a Standard DBS check at the conditional offer stage.

No Agencies please.

Apply Now

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customer success manager jobs in cambridge, eng