Ecommerce & Digital Marketing Manager
Overview
We are looking for a commercially driven Ecommerce & Digital Marketing Manager to join our growing specialty coffee business. This is a hands-on role for someone who thrives in ecommerce, digital marketing, creative strategy, customer experience, and business operations.
Your primary objective will be to increase revenue, strengthen our online presence, improve conversion rates, grow customer engagement, and continually optimise the customer journey across all digital channels.
You will take ownership of ecommerce performance, digital advertising, website management, content strategy, and online growth, while also playing an important role within the wider business when required.
A passion for coffee, specialty products, branding, and customer experience is highly valued — someone who genuinely enjoys the coffee industry and understands how strong branding and great customer experience drive loyalty and sales.
Key ResponsibilitiesDigital Marketing & Revenue Growth
- Manage and optimise paid advertising campaigns across Google Ads, Meta/Facebook, Instagram, SM and Microsoft Ads
- Drive SEO strategy, content optimisation, and organic search growth
- Manage email marketing campaigns, automations, customer retention, and audience segmentation
- Plan and execute digital campaigns focused on revenue growth and customer acquisition
- Collaborate with the team to produce strong creative marketing campaigns and promotions
- Develop marketing strategies that improve ROAS, conversion rates, customer retention, and brand awareness
Creative & Brand Management
- Create digital banners, promotional graphics, and campaign assets
- Maintain strong brand consistency across web, email, advertising, and social platforms
- Contribute ideas for campaigns, launches, promotions, and seasonal marketing activity
- Help shape a premium ecommerce and specialty coffee customer experience
What We’re Looking For
- Strong experience in ecommerce and digital marketing
- Proven ability managing Google Ads, Meta Ads, Instagram advertising, Microsoft Ads, SEO, and email marketing
- Understanding of ecommerce growth, conversion optimisation, customer retention, and online sales strategy
- Strong commercial awareness and data-driven decision making
- Creative eye for branding, content, design, and customer experience
- Highly organised, proactive, and capable of managing multiple priorities
- Motivated, adaptable, and capable of taking ownership
- Passion for coffee, hospitality, specialty products, or premium brands is a strong advantage
Experience
- WooCommerce, Shopify, Klaviyo, Mailchimp, or similar platforms
- Adobe Creative Suite, Canva, or design software
- Photography, videography, or content creation
- Experience within coffee, hospitality, retail, or premium consumer brands
What We Offer
- A key role within a growing specialty coffee business
- Opportunity to directly influence online growth and business performance
- Creative freedom and input into marketing direction and ecommerce strategy
- Collaborative and ambitious working environment
- Long-term progression opportunities within the company
Pay: £27,000.00-£35,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Milton CB24 6AT: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Espresso-based question: what’s more important — great coffee, great branding, or great marketing? Explain why.
Experience:
- Digital marketing: 2 years (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
