Voids & Lettings Coordinator
Are you ready to help deliver safe, high-quality homes for local communities? Do you have the drive and passion to coordinate fast-paced services, keep things running smoothly and provide excellent customer support? This is an exciting opportunity to play a key role in our voids and lettings service, helping us re-let homes quickly while maintaining high standards.
We’re looking for people with strong organisational and customer service skills, who can manage multiple priorities and work collaboratively with colleagues, contractors and partners.
About the role
You’ll play a central role in coordinating the voids and lettings process, helping ensure homes are ready, compliant and let quickly to those in need.
In this role, you will:
· Coordinate voids process for empty homes
· Monitor works progress and contractor performance
· Respond to customer and partner enquiries
· Support lettings process and property allocations
· Maintain accurate financial and operational records
· Liaise with housing, asset and finance teams
· Manage sign-ups and tenancy documentation
· Update systems and performance information
Cornwall Housing is evolving to better meet the needs of the people and communities we serve. Our values of Collaboration, Honesty and Learning are central to this, helping us stay focused on doing the right things in the right way. These values guide how we work openly, take responsibility and keep improving the way we deliver our services. By bringing our teams closer to our customers and strengthening our local presence, we’re building a more responsive and supportive organisation.
If you want to make a real impact, work positively with others and help shape better outcomes for local people, this could be the perfect next step. Join us to create safe homes in strong communities for one and all!
About you
To be successful, you’ll be/have:
· Housing qualification or equivalent housing services experience
· Experience in housing or landlord services environments
· Experience managing customer enquiries across multiple channels
· Strong attention to detail and problem-solving skills
· Experience handling operational and financial data systems
· Competent in Microsoft Excel, Word and Outlook
· Experience working with partners and external organisations
To find out more about the role and requirements, please view the Role Profile (copy and paste this link into a new browser): https://www.cornwall.gov.uk/media/1cznnmwe/000419-voidsandlettingscoordinator_rp-april26.pdf
Our offer to you
Salary: £27,018
Working Hours: 37 hours per week
Contract Type: Permanent
Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. This role requires you to typically work from the office at least 1-2 day/s per week, sometimes including attendance at short notice.
What you’ll get from us in return is:
· A challenge like no other – Cornwall is unique and so are we!
· A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
· A senior management team who will listen and support you, and encourage your ideas and creative thinking
· Support in your continuous learning and development
· Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
· And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
It’s really easy to apply for our roles – create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.
The planned closing date for applications is 28th June 2026(midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
Interviews are planned for 13th July 2026. This will be an in-person interview at Chy Trevail, Bodmin, PL31 2FR. We are unable to provide interview expenses or relocation packages
We are a Disability Confident Committed employer and aim to interview disabled applicants who meet the essential requirements of the role. Where application numbers are high, we may invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible.
Contact us
If you’d like to have a discussion about the role, please feel free to contact us at [email protected] or 01872 324 329
Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!
Redeployees – Cornwall Housing, Cornwall Council and the Corserv Group are associated employers. We have reciprocal arrangements agreed for redeployment. If you are a Cornwall Housing, Cornwall Council or Corserv Group employee with redeployment status confirmed by HR (for example, confirmed at risk of redundancy or dismissal due to disability-related ill health), once you have applied please email us at [email protected] to let us know that you are applying as a redeployee.
Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/
INDCHL
Pay: £27,018.00 per year
Benefits:
- Additional leave
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Application question(s):
- To be successful, you’ll be/have…
- Housing qualification or equivalent housing services experience
- Experience in housing or landlord services environments
- Experience managing customer enquiries across multiple channels
- Strong attention to detail and problem-solving skills
- Experience handling operational and financial data systems
- Competent in Microsoft Excel, Word and Outlook
- Experience working with partners and external organisations
Please explain how you meet the criteria above, using relevant examples, and demonstrate your interest in this role and Cornwall Housing. This will form part of the shortlisting process.
- We are a Disability Confident Committed employer and aim to interview disabled applicants who demonstrate that they meet the essential requirements of the role. Where application numbers are high, we may need to invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible. Do you consider yourself eligible for consideration under the Disability Confident scheme? If yes, please let us know any specific requirements needed to enable your participation and/or attendance during the selection process (including if you are unable to evacuate a building unaided during a fire emergency):
Licence/Certification:
- CURRENT way to commute regularly to Bodmin PL31 2FR (required)
- full driving licence and access to a vehicle (required)
- experience in local authority housing services (required)
- experience managing housing enquiries (required)
- experience handling operational data systems (required)
- Microsoft Excel, Word and Outlook skills (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
