Customer service manager pensions Work, Jobs in Cannock, Sts (with Salaries)

Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Project Manager
Quanex —Wolverhampton
- Full-time
- Project management
- Bachelor's degree
- Agile
- Employee assistance programme
Quick apply
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Salesforce
- Microsoft Office
- IT
- Employee assistance programme
- Sick pay
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Sales Support Executive
EDS Couriers —Cannock
- From £26,624 a year
- Full-time
- English
- In-person
- Communication skills
- Free parking
Quick apply
5d
Coaching & Development Trainer - Advanced Solutions
Motia —Birmingham
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
10d
Service Centre Manager
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Consumer Services Manager
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Employee discount
Quick apply
Change Manager
The Wrekin Housing Group Limited —Stafford
- £49,479 a year
- Continuous improvement
- IT
4d
Scheduling Coordinator
Stiltz Homelifts —Kingswinford
- £29,671 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
Health & Safety Manager
Wrights of Twycross Ltd —Atherstone
- £750 - £1,000 a week
- Full-time
- In-person
- Communication skills
- Referral programme
Quick apply
New Business Development Manager (Sales)
Crown SDS (Service Delivery Solutions) —Tamworth
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Store discount
Quick apply
13d
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply
Service Coordinator
United Plant —Cannock
- Full-time
- Communication skills
Quick apply
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Internal Account Manager
Bunzl Cleaning & Hygiene Supplies —Birmingham
- From £25,000 a year
- Full-time
- Sales
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Project Manager (12 Month Maternity Cover)
Westgate Global —Stafford
- £36,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
Quick apply
Service Coordinator
United Plant Services —Cannock
- Full-time
- Communication skills
Production Planner
Wabtec Rail —Burton-On-Trent
- Full-time
- ERP systems
- In-person
- Communication skills
- Free parking
Quick apply
11d
New Business Manager - Fleet Management and Telematics
Northgate Vehicle Hire —Birmingham
- £40,000 a year
- Annual leave
- Employee discount
Quick apply

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customer service manager pensions jobs near cannock, sts

Customer Service Manager - Pensions

SS&C Technologies -
Birmingham

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Job details

Full-time

Benefits

Casual dress
Annual leave
Employee assistance programme
Employee discount

Qualifications

Customer service
Financial services
Leadership
Certificate in Insurance

Full job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Customer Services Manager - Pensions

Locations : Birmingham | Hybrid

Get To Know the Team

The role of Customer Services Manager will lead a team across multiple skills, including key relationships with Finance, HR and Distribution teams, to provide/support exceptional customer delivery in a service-orientated environment.

Why You Will Love It Here!

Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
Your Future: Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Customer

Play a lead role in ensuring any opportunities which have been identified to improve customer experience, land efficiently and effectively, and are embedded to help achieve desired benefits in their team
Lead the delivery within the Vulnerable Customer framework & ensuring colleagues fully comply with the requirements in their team
Driving execution of the Quality Framework to ensure appropriate standards are being met in their team
Proactively drive and implement learning from complaints RCA in in their team

Colleague/People

Lead and coach the team to improve quality and quantity of customer outcomes.
Drive with energy to motivate teams to deliver agreed KPI’s, service levels, quality standards and deadlines.
Be relentless in driving engagement, empowerment, reward & recognition amongst colleagues.
Take a proactive approach to 1-2-1s, ensuring that all colleagues are appropriately supported with their development.
Robustly manage conduct and capability addressing underperformance, including behaviours, creating performance plans, colleague disciplinaries, recording and having conversation around colleague absenteeism Inc. return to work interviews.
Carry out team and/or regulatory meetings as well as morning buzz huddles.
Support colleagues through difficult and challenging discussions, both personal and work related.

About the role’s required skills and behaviour requirements

Strong people and leadership skills, with a desire to motivate, inspire and engage colleagues to deliver exceptional customer service.
Knowledge and understanding of current legislation, compliance, and products.
Demonstrable experience in managing/leading teams, including conducting conduct and capability reviews.
A positive attitude towards change, with a desire to challenging our approach to existing work practices.
Support the embedding of cost effective and efficient processes.
Ability to work on own initiative and with minimum supervision.
Financial Services experience.

Qualifications

CF1 / FPC1, FA1 or equivalent.
Knowledge of ACD and proven call centre experience.
CII Certificate in Financial Administration.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a diverse workforce in the widest sense.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from head-hunters, recruitment agencies, or fee-based recruitment services.

Background Checks

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful .

#Digital Worker Enabled Reed#

# Initials: &DWNW #

# Location: Birmingham #

# Keywords: CF1, FPC1, FA1, Pensions, Manager #

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Apply Now

Refine Your Search

customer service manager pensions jobs in cannock, sts

Customer Service Manager - Pensions

Project Manager

Customer Service Advisor

Customer Relationship Manager

Sales Support Executive

Coaching & Development Trainer - Advanced Solutions

Service Centre Manager

Consumer Services Manager

Change Manager

Scheduling Coordinator

Health & Safety Manager

New Business Development Manager (Sales)

Senior Manager, Supply Chain Operations - South

Service Coordinator

Crematorium Manager

Internal Account Manager

Project Manager (12 Month Maternity Cover)

Service Coordinator

Production Planner

New Business Manager - Fleet Management and Telematics

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