senior back Work, Jobs in cardiff, crf (with Salaries)

Disputes Officer
Capital On Tap —Cardiff
- £500 - £750 a week
Operations Manager - Waste Management
Smiths Gloucester Limited —Cardiff
- Free parking
- Employee discount
Quick apply
3d
Workplace Experience Coordinator
Capital on Tap —Cardiff
- Travel
- Organisational skills
7d
Senior Onboarding Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Financial services
Programme Management Office (PMO) Co-ordinator (SRS)
Cardiff Metropolitan University —Cardiff
- £35,608 - £38,784 a year
- Full-time
- Microsoft Office
- Administrative experience
- Project management
4d
Senior Food Technologist
Cardiff Metropolitan University —Cardiff
- £45,413 - £51,039 a year
- Full-time
- Project management
- School
- Time management
- Annual leave
Motor Finance Account Manager (Dealers - Birmingham and South West)
Tandem Bank —Cardiff
- £47,500 - £55,000 a year
- Monday to Friday
- Remote
- Organisational skills
- Time management
- Annual leave
- Employee discount
Quick apply
10d
Underwriter (Home Improvement Loans)
Tandem Bank —Cardiff
- Up to £28,000 a year
- Weekend availability
- Administrative experience
- Financial services
- Annual leave
- Employee discount
Quick apply
General Manager
Chance & Counters Cardiff —Cardiff
- £32,500 - £38,500 a year
- Overtime
- Hospitality
- Management
- Supervising experience
- Store discount
- Health & wellbeing programme
Quick apply
3d
Senior Project Manager – Technical Delivery (SRS)
Cardiff Metropolitan University —Cardiff
- £53,301 - £61,759 a year
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
4d
Sr. Planner
Energizer —Ebbw Vale
- Remote
- Microsoft Excel
- Analysis skills
- Presentation skills
Senior Digital Business Analyst
Capgemini —Cardiff
- Hybrid work
- Agile
- IT
- Communication skills
Assistant Manager
Tenpin —Aber Valley
- £33,650 a year
- Full-time
- Customer service
- Employee assistance programme
Quick apply
3d
Programme Management Office (PMO) Lead (SRS)
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Full-time
- Project management
- SharePoint
- Communication skills
4d
Senior Fraud and Disputes Manager
Capital On Tap —Cardiff
- £500 - £750 a week
- Driving
- Financial services
Supervisor
M Group —Treharris
- £31,017 - £41,388 a year
- Supervising experience
- Annual leave
- Employee assistance programme
10d
Customer Service Assistant, Go.Compare - 6 Month FTC
Future Publishing —Cardiff
- £26,500 a year
- Hybrid work
- Hospitality
- Customer service
- IT
- Flexible schedule
- Referral programme
Quick apply
SENIOR ENGINEER (SUB AGENT)
Laing O'Rourke —Cardiff
- Engineering
- IT
Quality Assurance Manager
Ground Control —Aberdare
- Full-time
- Remote
- Driving
- IT
- Communication skills
- Annual leave
- Life insurance
Quick apply
Senior QA Engineer DevTest
ASSA ABLOY —Cardiff
- Part-time
- Engineering
- SQL
- AWS
- Annual leave

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Disputes Officer

Capital On Tap -
Cardiff

Apply Now

Job details

£500 - £750 a week

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Full job description

We’re Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started!

Check out the development opportunities in the Disputes team.

Cardiff | 3 days in office, 2 from home. You’ll work from the office for your first 12 weeks whilst you get set up in your new role.

Disputes Team ✨

We’re looking for a confident, customer-focused professional to take full ownership of the cardholder disputes process. Rather than simply processing tickets, you’ll manage each case from start to finish — investigating thoroughly, engaging with customers, assessing evidence, and making balanced decisions that deliver fair, consistent outcomes. You’ll play a key role in protecting the customer experience while ensuring every decision meets regulatory standards and upholds the integrity of our processes.

What You'll be Doing

Engage with cardholders to resolve transaction queries and agree on the most effective dispute approach.
Assess claims to determine validity and confirm chargeback eligibility.
Conduct detailed investigations, analysing transaction data, documentation, spending patterns, and dispute history.
Prepare and submit chargebacks for UK and US cases, ensuring full compliance with Visa regulations and timeframes.
Communicate with customers throughout fraud investigations, gathering evidence and delivering fair, evidence-based decisions.
Monitor fraud trends and collaborate with internal teams to strengthen controls and prevent future losses.

We’re Looking For

Experience within the cards or payments industry, with specific exposure to card scheme core rules and FCA regulations.
Proven ability to manage a complex caseload within regulatory timescales and internal SLAs.
A self-starter who can operate independently, taking full ownership and accountability for their decisions.
Meticulous investigation skills, ensuring accuracy in every case.
A strong work ethic with a desire to identify process improvements and drive higher customer satisfaction.

Interview Process

Stage 1: First stage: 30-minute intro and values call with a Talent Partner (Video call)
Stage 2: Second stage: Task to be completed prior to a one hour virtual interview with members of the Management Team.
Stage 3: Final stage: Informal conversation with a member of the Senior Management Team.

Diversity & Inclusion
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Lease a brand-new electric car through our Octopus EV salary sacrifice scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Other Info
Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

senior back jobs in cardiff, crf

Disputes Officer

Operations Manager - Waste Management

Workplace Experience Coordinator

Senior Onboarding Manager

Programme Management Office (PMO) Co-ordinator (SRS)

Senior Food Technologist

Motor Finance Account Manager (Dealers - Birmingham and South West)

Underwriter (Home Improvement Loans)

General Manager

Senior Project Manager – Technical Delivery (SRS)

Sr. Planner

Senior Digital Business Analyst

Assistant Manager

Programme Management Office (PMO) Lead (SRS)

Senior Fraud and Disputes Manager

Supervisor

Customer Service Assistant, Go.Compare - 6 Month FTC

SENIOR ENGINEER (SUB AGENT)

Quality Assurance Manager

Senior QA Engineer DevTest

I want to receive the latest job alerts for senior back in cardiff, crf

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