Support analyst Work, Jobs in Cardiff, Wls (with Salaries)

Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
6d
Consumer Support Analyst
LexisNexis Risk Solutions —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
6d
Service Desk Analyst
Cardiff Metropolitan University —Cardiff
- £28,031 - £28,778 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
2d
SOC Analyst
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Data Analyst
Motology Data —Pontyclun
- £24,792.75 a year
- Part-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Free parking
- Bereavement leave
Quick apply
4d
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- Administrative experience
- University
- IT
- Annual leave
6d
Production Support Analyst
Capgemini —Cardiff
- Hybrid work
- Azure
- DevOps
- Java
11d
Business Analyst
Amentum —Cardiff
- Full-time
- Analysis skills
- Agile
- Communication skills
- Employee assistance programme
2nd Line Support Analyst
Sharp —Bristol
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Financial Data Analyst
Admiral —Cardiff
- Microsoft Excel
- Analysis skills
- Contracts
- Annual leave
1d
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Credit Risk Analyst
DS Smith —Caerphilly
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Bachelor's degree
- Employee assistance programme
- Employee discount
7d
Regulatory Reporting Analyst
Legal & General Investment Management —Cardiff
- Microsoft Excel
- Financial services
- Communication skills
- Employee discount
11d
Regulatory Reporting Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Microsoft Excel
- Financial services
- Communication skills
- Employee discount
Quick apply
11d
Business Analyst
Scrumconnect Consulting —Bridgend
- £55,000 a year
- Analysis skills
- Agile
- Communication skills
Workforce Management (WFM) Analyst
Capital on Tap —Cardiff
- £500 - £750 a week
- Microsoft Excel
- Communication skills
- Annual leave
4d
Performance Analyst
Scrumconnect Consulting —Bridgend
- £40,000 - £45,000 a year
- SQL
- Mentoring
- IT
Corporate Finance Analyst
Gambit Corporate Finance —Cardiff
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
Lead Debt & Capital Markets Analyst
Admiral —Cardiff
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Annual leave
1d
User Researcher
Scrumconnect Consulting —Bridgend
- £375 - £400 a day
- Communication skills

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Consumer Support Analyst

RELX -
Cardiff

Apply Now

Job details

Full-time
6 days ago

Qualifications

Customer service
Windows
Communication skills

Full job description

Are you passionate about helping people and solving problems in a fast-paced, customer-focused environment?

Do you enjoy working with data, processes, and people to deliver accurate, timely outcomes?

About the Business

At LexisNexis Risk Solutions, we help our clients manage customer identity, identify and combat fraud, assess risk and prevent money laundering and terrorist financing. Our aim is to facilitate safer financial transactions by helping clients to assess and manage relationship risk. Cutting-edge technology and information solutions allow us to achieve these goals. Our proprietary big data platform supports local and global businesses in evaluating the risk associated with potential and existing customers. Worldwide risk data allows clients to flag and manage risks presented by individuals and businesses.

About our Team

Our Cardiff-based team provides consumer support for Crediva, Consumer Rights, and UK Insurance. As the first point of contact for our customers, we play a critical role in creating a positive first impression. We manage data queries and requests under GDPR, ensuring all queries are ticketed, investigated, and escalated as needed. Our team coordinates with multiple key stakeholders daily, driving change and enhancing our ways of working.

About the Role

As a Consumer Support Analyst, you will be the first point of contact for consumers, providing support, understanding their concerns, and ensuring issues are resolved effectively. You will manage case processes from start to finish, working within defined service levels and collaborating with colleagues to deliver a high-quality service. This role focuses on accuracy, organisation, and delivering clear, professional communication.

Responsibilities

Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s
Creating, maintaining, and updating appropriate internal documentation
Ensuring the tickets are worked through to satisfactory conclusion and within SLA
Track and respond to consumer rights related requests within specific SLAs
Subject Access Requests
Investigating and resolving data enquiries
Applying Notice of Corrections
Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues
Perform any other tasks assigned

Requirements

Great customer service and admin skills and a passion for developing and maintaining relationships
Used to working in a KPI/SLA driven environment
Experience within Regulated Services industry
Able to work independently and in a team environment
MS Windows operating systems and office applications
Understanding of GDPR requirements
Ability to understand consumer needs and ask effective questions
Strong attention to detail and clear written communication skills

Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

support analyst jobs in cardiff, wls

Consumer Support Analyst

Consumer Support Analyst

Service Desk Analyst

SOC Analyst

Data Analyst

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Production Support Analyst

Business Analyst

2nd Line Support Analyst

Financial Data Analyst

External Identity Support Analyst (Cardiff)

Credit Risk Analyst

Regulatory Reporting Analyst

Regulatory Reporting Analyst

Business Analyst

Workforce Management (WFM) Analyst

Performance Analyst

Corporate Finance Analyst

Lead Debt & Capital Markets Analyst

User Researcher

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