Technical support specialist Work, Jobs in Catterick Garrison (with Salaries)

Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
Process Engineer
Augean —Middlesbrough
- £60,000 - £80,000 a year
- Full-time
- AutoCAD
- Schematics
- Programmable logic controllers
- Life insurance
- Sick pay
Quick apply
9d
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
Maintenance Shift Leader
Magnet —Darlington
- £43,594.18 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Production Support Assistant
Magnet —Darlington
- £13.09 an hour
- Rotating shift
- Microsoft Office
- Communication skills
- Time management
- Employee discount
Quick apply
Project Manager
RSE —Darlington
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
Head of In-House Repairs and Maintenance
North Yorkshire Council —Northallerton
- £69,228 - £78,018 a year
- Full-time
- Maintenance
- Travel
- Construction
- Employee discount
12d
Vehicle Examiner
Babcock International —Darlington
- Up to £45,000 a year
- Full-time
- Military
- Maintenance
- Annual leave
12d
Distribution Specialist (North England)
Axalta Coat. Sys. UK —Darlington
- English
- Presentation skills
- Bachelor's degree
Quick apply
Business Development Manager
Augean —Middlesbrough
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
10d
Technical Officer
Middlesbrough Council —Middlesbrough
- £28,598 - £30,024 a year
- Part-time
- Mechanical knowledge
8d
Senior Application Specialist – Small Molecule Drug Discovery
Labman Automation —Stokesley
- £55,000 - £65,000 a year
- Full-time
- Sales
- Laboratory experience
- Master's degree
Street Lighting Electrician
Equans —Middlesbrough
- Full-time
- Construction
- Employee discount
Digital Support Apprentice
ABP UK —Leeming Bar
- Full-time
- Computer Science
- Customer service
- IT
Quick apply
5d
DDaT Service Analyst
HC-One - Strategy —Darlington
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Resident Engineer-16
Linde MH UK Ltd. —Newton Aycliffe
- Full-time
- Annual leave
- Referral programme
Application Specialist - Labman Products
Labman Automation —Stokesley
- £45,000 - £55,000 a year
- Full-time
- Up to 50% travel
- Travel
- IT
Solution Delivery Specialist
Pneuma Group —Middlesbrough
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
3d
Operational Response Engineer
Northern Gas Networks —Middlesbrough
- From £46,053 a year
- Nights as needed
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Account Manager - Land Systems
hireful —Middlesbrough
- Up to £50,000 a year
- Full-time
- Hybrid work
- Military
- Travel
- Contracts
Quick apply

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Technical Support Specialist (Hybrid)

CameraMatics -
Darlington

Apply Now

Job details

Qualifications

Computer Science
Technical support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Apply Now

Refine Your Search

technical support specialist jobs in catterick garrison

Technical Support Specialist (Hybrid)

Process Engineer

Technical Support Manager (Hybrid)

Maintenance Shift Leader

Production Support Assistant

Project Manager

Head of In-House Repairs and Maintenance

Vehicle Examiner

Distribution Specialist (North England)

Business Development Manager

Technical Officer

Senior Application Specialist – Small Molecule Drug Discovery

Street Lighting Electrician

Digital Support Apprentice

DDaT Service Analyst

Resident Engineer-16

Application Specialist - Labman Products

Solution Delivery Specialist

Operational Response Engineer

Account Manager - Land Systems

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