Technical support specialist (hybrid) Work, Jobs in Catterick Garrison (with Salaries)

Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
Project Manager
RSE —Darlington
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
Vehicle Examiner
Babcock International —Darlington
- Up to £45,000 a year
- Full-time
- Military
- Maintenance
- Annual leave
12d
Business Development Manager
Augean —Middlesbrough
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
10d
Account Manager - Land Systems
hireful —Middlesbrough
- Up to £50,000 a year
- Full-time
- Hybrid work
- Military
- Travel
- Contracts
Quick apply
Senior Technician Foundation Testing
SOCOTEC UK & Ireland —Stockton-on-Tees
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Industry Sales Manager
Location 2 —Roecliffe
- £45,000 - £50,000 a year
- Full-time
- Sales
- Marketing
- Presentation skills
Quick apply
2d
Senior Building Surveyor
North Yorkshire Council —Northallerton
- £42,000 - £55,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Office
- Travel
Senior Cable Advisor / Senior Offshore Cable Engineer / Cable Installation Advisor
Primo Marine —Darlington
- Full-time
- Hybrid work
- Mentoring
- Annual leave
- Flexible schedule
Wastewater Hydraulic Modeller – Modeller to Associate
AtkinsRéalis —Stockton-on-Tees
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Master's degree
Associate Director - Programme Advisory (North & Scotland)
AtkinsRéalis —Stockton-on-Tees
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Conveyancing Manager
Eventus Recruitment Group —Billingham
- £50,000 - £60,000 a year
- Call to connect
- Hybrid work
- Management
- Supervising experience
- Mentoring
- Annual leave
Functional Safety Consultant
Risktec Solutions —Stockton-on-Tees
- Full-time
- Hybrid work
- Engineering
- Maintenance
- Master's degree
Storage Tank Inspector
TÜV Rheinland Industrial Services Ltd. —Stockton-on-Tees
- Overtime
- Hybrid work
- Engineering
- Travel
- Communication skills
- Employee discount
- Flexible schedule
Litigation Solicitor
Eventus Recruitment Group —Darlington
- £45,000 - £60,000 a year
- Call to connect
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
- Annual leave
Functional Safety Consultant
TÜV Rheinland Industrial Services Ltd. —Stockton-on-Tees
- Full-time
- Hybrid work
- Engineering
- Maintenance
- Presentation skills
- Employee discount
- Flexible schedule
Senior/Principal Engineer
AtkinsRéalis —Stockton-on-Tees
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Master's degree
Senior Structural Engineer
Amey Ltd —Darlington
- Part-time
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
- Flexible schedule
Quick apply

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technical support specialist (hybrid) jobs near catterick garrison

Technical Support Specialist (Hybrid)

CameraMatics -
Darlington

Apply Now

Job details

Qualifications

Computer Science
Technical support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Apply Now

Refine Your Search

technical support specialist (hybrid) jobs in catterick garrison

Technical Support Specialist (Hybrid)

Technical Support Manager (Hybrid)

Project Manager

Vehicle Examiner

Business Development Manager

Account Manager - Land Systems

Senior Technician Foundation Testing

Industry Sales Manager

Senior Building Surveyor

Senior Cable Advisor / Senior Offshore Cable Engineer / Cable Installation Advisor

Wastewater Hydraulic Modeller – Modeller to Associate

Associate Director - Programme Advisory (North & Scotland)

Conveyancing Manager

Functional Safety Consultant

Storage Tank Inspector

Litigation Solicitor

Functional Safety Consultant

Senior/Principal Engineer

Senior Structural Engineer

Other jobs to consider

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