It support engineer Work, Jobs in Chaddesden, Dby (with Salaries)

IT Support Engineer
Kazzoo Ltd —Leicester
- £28,000 - £32,500 a year
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- Analysis skills
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Quick apply
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HelloFresh —Derby
- Azure
- Windows
- Analysis skills
- Free parking
- Employee assistance programme
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IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
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Network Support Engineer - Reactive
Node4 —Derby
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Computer networking
- Employee assistance programme
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Zenzero Solutions —Derby
- English
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Systems Engineer
Thrive —Nottingham
- Full-time
- Azure
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- Microsoft Office
Quick apply
Senior Network Support Engineer - Reactive
Node4 —Derby
- Full-time
- Hybrid work
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Engineering Systems Support Engineer
JCB —Rocester
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Doors engineer, Technical support
Kone —Nottingham
- Overtime
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Systems Engineer
Abacode —Nottingham
- Full-time
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Systems Support Engineer (5-month FTC)
Fisher German —Ashby-De-La-Zouch
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Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
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Brush Group —Loughborough
- Hybrid work
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Cyncly —Ashby-De-La-Zouch
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Senior Client Tech Analyst
ERA —Ripley
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IT Support Engineer

Kazzoo Ltd
Leicester

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,500 a year
3 days ago

Qualifications

TCP
System administration
Customer service
DHCP
Analysis skills
IT support
Computer networking
DNS
TCP/IP
Cybersecurity
Communication skills
Active Directory
Time management
Help desk
VPN

Full job description

Job post summary

Pay: Up to £32,500 per year

Job Description:

Overview
We are seeking a highly skilled Level 2 IT Support Engineer to provide advanced technical support to clients across a range of IT systems and infrastructure. The successful candidate will be responsible for diagnosing complex issues, maintaining IT environments, implementing best practices in cybersecurity, and ensuring high levels of customer satisfaction. This role involves both remote and on-site support, working closely with clients and internal teams to deliver reliable and secure IT services.

Key ResponsibilitiesTechnical Support & Troubleshooting

Provide remote and on-site IT support to clients.
Diagnose and resolve technical issues efficiently and professionally.
Perform network troubleshooting and configuration.

Systems Administration

Install, configure, and maintain hardware, software, and IT systems.
Perform regular system updates, patching, and security updates.
Assist with user account setup, permissions, and access control management.
Ensure compliance with data security, backup, and disaster recovery policies.

Infrastructure Monitoring & Maintenance

Monitor and manage client IT infrastructure using our support management software
Conduct scheduled maintenance and routine system health checks.
Maintain accurate system documentation and support records.
Keep the Support management software updated with current client system information and support activities.

Cybersecurity & Compliance

Implement cybersecurity best practices to protect client environments.
Assist with security audits and vulnerability assessments.
Ensure all systems comply with company IT policies and procedures.

Client Communication & Support

Communicate effectively with clients to resolve issues and ensure satisfaction.
Provide training and guidance to clients on IT systems and software.
Strive for zero customer complaints by delivering exceptional support and service.

Asset & Resource Management

Assist with IT asset management, including hardware inventory tracking and procurement.
Maintain accurate records of equipment, licenses, and infrastructure components.

Collaboration & Projects

Work collaboratively with internal teams to improve IT support processes.
Participate in IT projects, including system upgrades, migrations, and deployments.
Support continuous improvement initiatives across the IT service delivery team.

Professional Standards

Maintain a professional appearance and adhere to the company dress code.
Complete all assigned training and professional development activities.
Stay up to date with industry trends, technologies, and best practices.

Skills and Experience

Essential:

Strong experience in IT support or systems administration (Level 2 or equivalent)
Experience supporting Windows environments, networking, and cloud services
Experience with remote monitoring and management tools such as Atera
Strong troubleshooting and diagnostic skills
Knowledge of networking concepts (DNS, DHCP, VPN, TCP/IP)
Excellent communication and customer service skills

Desirable:

Experience with Microsoft 365, Entra, and Active Directory
Knowledge of cybersecurity frameworks and best practices
Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco)

Personal Attributes

Strong problem-solving and analytical skills
Excellent time management and organisation
Ability to work independently and as part of a team
Proactive and customer-focused mindset
Commitment to continuous learning and improvement

Job Type: Full-time

Work Location: In person

Pay: £28,000.00-£32,500.00 per year

Experience:

helpdesk support: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

it support engineer jobs in chaddesden, dby

IT Support Engineer

IT Engineer (all genders)

IT Service Desk Engineer Apprentice

Microsoft Dynamics 365 Support Engineer (Business Central)

Network Support Engineer - Reactive

Senior Service Desk Engineer

Systems Engineer

Senior Network Support Engineer - Reactive

Engineering Systems Support Engineer

Doors engineer, Technical support

Systems Engineer

Systems Support Engineer (5-month FTC)

Digital Service Desk Engineer

Level 3 Information & Communication Technician Apprentice

FDS Installation Engineer

Senior Client Tech Analyst

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