User experience Work, Jobs in Chailey, Esx (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Worthing
- £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Work from home
Quick apply
4d
1st Line Support Engineer
ActiveIT —Storrington
- £24,420 - £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Travel
- Free parking
Quick apply
10d
Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
5d
End User Support Technician
Thales —Crawley
- Weekend availability
- Windows
- Annual leave
- Employee discount
Toyota Fleet and Local Business User Sales Executive
Yeomans —Peacehaven
- £50,000 - £60,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
Quick apply
13d
Product Owner / Business Analyst
Foundation Stage Forum Ltd (Tapestry) —Lewes
- From £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- IT
- Sick pay
Quick apply
2d
Marketing Officer – Digital and Campaigns
Eastbourne College —Eastbourne
- £35,000 a year
- Full-time
- In-person
- School
- Marketing
- Free parking
Quick apply
6d
Hotel Kitchen - Team Member
Premier Inn —Uckfield
- Up to £13.06 an hour
- Part-time
- Cooking
- Hotel
- Employee discount
Quick apply
IT Service Desk Engineer (Apprenticeship)
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- IT
- Annual leave
Quick apply
11d
Sports Centre Duty Manager and Swim Lead
Cranleigh School —Cranleigh
- £19,526 a year
- Part-time
- Communication skills
- School
Temporary Day Janitor
Nviro —Lewes
- £13.90 an hour
- Part-time
- School
- Referral programme
6d
Outreach Worker
Change Grow Live —Brighton
- £28,557.79 - £32,802.41 a year
- Weekend availability
- Employee discount
10d
AI and Automation Apprentice (Digital Services)
Wealden District Council —Hailsham
- £25,939.32 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- Communication skills
Operational Support Officer
HM Courts & Tribunal Service —Lewes
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
12d
IT Support Engineer
Capital on Tap —Brighton
- £500 - £750 a week
- Azure
- English
- Windows
IT Helpdesk Analyst
Park Holidays UK —Bexhill
- £30,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Sales
- Employee assistance programme
- Employee discount
Marketing Executive - Social Media
Park Holidays UK —Bexhill
- £26,000 a year
- Full-time
- Hospitality
- Sales
- Social media management
- Employee assistance programme
- Employee discount
Young Person's Housing Navigator
Change Grow Live —West Sussex
- £28,557.79 - £32,802.41 a year
- Travel
- Annual leave
- Employee discount
Content Designer
The Pensions Regulator —Brighton
- From £35,375 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Flexitime
11d
Operational Support Officer
HM Courts and Tribunals Service —Kingston near Lewes
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
12d

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Freedom to Speak Up Guardian

The Guardian Service Ltd
Worthing

Quick apply

Job details

Permanent
£42,000 a year
4 days ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Microsoft Office
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Sussex?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

user experience jobs in chailey, esx

Freedom to Speak Up Guardian

1st Line Support Engineer

Technical Customer Support Coordinator

End User Support Technician

Toyota Fleet and Local Business User Sales Executive

Product Owner / Business Analyst

Marketing Officer – Digital and Campaigns

Hotel Kitchen - Team Member

IT Service Desk Engineer (Apprenticeship)

Sports Centre Duty Manager and Swim Lead

Temporary Day Janitor

Outreach Worker

AI and Automation Apprentice (Digital Services)

Operational Support Officer

IT Support Engineer

IT Helpdesk Analyst

Marketing Executive - Social Media

Young Person's Housing Navigator

Content Designer

Operational Support Officer

I want to receive the latest job alerts for user experience in chailey, esx

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