Client retention manager Work, Jobs in Cheltenham, Gls (with Salaries)

Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Production & Warehouse Supervisor
elix sourcing solutions —Gloucester
- £40,000 - £50,000 a year
- Monday to Friday
- Warehouse experience
- Leadership
Senior Property Manager
Move Property Sales & Lettings —Cheltenham
- £28,500 - £32,500 a year
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
Trainee Property Manager
Move Property Sales & Lettings —Cheltenham
- £23,000 - £28,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
Assistant Property Manager
Move Property Sales & Lettings —Cheltenham
- £20,000 - £28,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
Senior Account Executive
Benefact Group —Cheltenham
- From £50,000 a year
- Full-time
- Communication skills
- Annual leave
- Sick pay
1d
Private Client Consultant
St. James's Place —Cirencester
- Business development
- Leadership
- Communication skills
- Annual leave
Account Manager - Distribution
Open GI —Worcester
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Driving
- Employee assistance programme
- Employee discount
Quick apply
3d
Key Account Manager
Mitie —Gloucester
- Full-time
- Customer service
- Leadership
Account Manager
Biffa Waste Services —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply
Account Manager - Distribute
Open GI Limited —Worcester
- Sales
- Microsoft Office
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Commercial Account Handler
Benefact Group —Gloucester
- £30,000 - £35,000 a year
- Full-time
- Annual leave
- Sick pay
1d
Security Officer
ASEL —Cornwell
- £13.01 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
11d
Inside Customer Success Executive (4035)
GBG —Worcester
- Full-time
- Hybrid work
- Sales
- IT
Quick apply
3d
Retail Relief Security Officer
Mitie —Gloucester
- £12.71 an hour
- Full-time
HR Advisor
Bleckmann Logistics UK Ltd —Swindon
- £32,000 - £36,000 a year
- Full-time
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
4d

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Client Retention Manager

Vergo -
Gloucester

Quick apply

Job details

Benefits

Health & wellbeing programme
Annual leave
Employee assistance programme
Referral programme

Qualifications

Microsoft Office
Analysis skills
Customer relationship management
Organisational skills
Contracts
Communication skills

Full job description

We are recruiting a Client Retention Manager to join our Business Services team at our Gloucester head office. Reporting to the Business Services Director, this role is focused on reducing contract terminations by working directly with dissatisfied or atrisk customers to address concerns and support service recovery.

The role acts as a primary point of contact for escalated accounts and works closely with internal teams to resolve service issues, restore customer confidence, and identify trends that impact client retention.

What the role involves

Managing atrisk customers and service recovery

Identifying atrisk customers through escalations from Helpdesk, technicians, sales teams, and internal monitoring systems
Making prompt contact with customers to understand concerns, investigate root causes, and agree expectations for recovery
Developing structured service recovery plans with Operations, Scheduling, Customer Service, and Regional Management
Monitoring service delivery, visit compliance, and issue resolution to stabilise customer relationships
Maintaining regular communication with customers throughout the recovery process and ensuring commitments are met

Tracking, reporting and insight

Maintaining accurate records of atrisk cases, actions taken, communications, and outcomes
Producing regular reports on retention trends, saved contracts, recurring issues, and improvement opportunities
Identifying patterns and service gaps that impact customer retention

Working with colleagues

Promoting early escalation of potential cancellations across Helpdesk, field teams, and sales
Providing guidance to colleagues on effective service recovery and retention behaviours
Supporting continuous improvement initiatives aimed at reducing servicedriven cancellations
Contributing to departmental KPIs and achieving individual performance targets

Contract terminations

Managing the endtoend contract termination process where recovery is not achievable
Ensuring accurate system updates, completion of required administration, and timely communication to internal stakeholders

What were looking for

Experience

Experience in customer relationship management or service recovery within a contractdriven service environment
Experience handling dissatisfied customers and restoring confidence in service delivery
Understanding of operational service delivery and crossfunctional working

Desirable

Knowledge of pest management services
Experience working with SLAs, KPIs, and contract performance measures

Skills

Excellent interpersonal, verbal, and written communication skills
Strong problemsolving and analytical skills
Commercial awareness and proactive approach
Ability to work independently and manage multiple cases at the same time
Strong organisational skills with high attention to detail
Collaborative approach with the ability to work across departments
Proficiency in MS Office / Office 365 and ability to learn new systems

Attitudes

Commitment to high standards of customer service and service quality
Positive, solutionfocused approach with resilience under pressure
Commitment to continuous improvement and operational excellence
Supportive and collaborative teamfocused approach
Commitment to Quality, Health, Safety, Security, and Environmental standards

What We Offer:

25 days annual leave plus public holidays

Healthcare cash plan (Medicash)

Employee Assistance Programme, including access to a 24/7 GP and prescription service

Employee wellness programmes

Life assurance

Employee referral programme

If you are interested in this role, please apply now and forward an up-to-date copy of your CV.

Quick apply

Refine Your Search

client retention manager jobs in cheltenham, gls

Client Retention Manager

Production & Warehouse Supervisor

Senior Property Manager

Trainee Property Manager

Assistant Property Manager

Senior Account Executive

Private Client Consultant

Account Manager - Distribution

Key Account Manager

Account Manager

Account Manager - Distribute

Commercial Account Handler

Security Officer

Inside Customer Success Executive (4035)

Retail Relief Security Officer

HR Advisor

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