JOB DESCRIPTION
Role: Sales Admin Assistant
Minimum Contract: 30, Monday to Saturday
Hourly Salary: From £12.71 to £13.00 based on experience
Department: Central
Branch Location: Crewe Cw2 7rl and Congleton Cw12 7ht
Notes Ability to travel to our two Cheshire Branches is preferred but not essential
Role Overview
We are looking for a proactive, customer-focused Admin Sales Assistant to join our team at the branch. This is a varied and fast-paced role at the heart of our day-to-day operations, combining front-of-counter customer service with administrative and sales support duties. The successful candidate will be a confident communicator, well-organised, and comfortable working in a busy trade environment.
Key Responsibilities
Customer Service & Sales
Serve trade and retail customers face-to-face at the sales counter, providing product advice and ensuring a positive experience.
Handle all incoming telephone enquiries promptly and professionally, directing calls where appropriate.
Respond to customer emails in a timely manner, providing accurate quotations, product information, and order updates.
Manage customer complaints sensitively and efficiently, escalating to a manager where necessary and following up to ensure resolution.
Sales Administration
Process customer payments accurately, including cash, card, and account transactions.
Assist customers in calculating quantities of materials required for their projects, including paving, timber, aggregates, and other building products.
Prepare and follow up on customer quotations to maximise sales conversion.
Office & Branch Administration
Organise and prioritise a varied daily workload, managing competing demands across counter, telephone, and administrative tasks.
Liaise with internal departments to check stock availability and delivery timescales.
Person Specification
Essential
Previous experience in a customer-facing role, ideally within a trade, retail, or administrative environment.
Strong verbal and written communication skills, with a polite and professional telephone manner.
Numerically confident — comfortable with calculations and checking figures.
Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.
Proficient in Microsoft Office (Word, Excel, Outlook) and able to learn new systems quickly.
A positive, can-do attitude and the ability to remain calm under pressure.
Desirable
Experience working in a builder’s merchant, timber yard, or similar trade environment.
Knowledge of building materials and construction products.
Previous experience using ERP systems (e.g., K8, Eclipse, Civica)
Experience processing payments.
Working Hours & Conditions
This is a full-time position based at the branch. Working hours are Monday to Saturday, with one day off in the week (this can be confirmed during the interview). The role is primarily counter and office based, with some movement around the branch yard and warehouse.
What We Offer
Competitive salary, commensurate with experience.
Ongoing training and development opportunities.
A friendly, supportive team environment.
Staff discount on building materials.
Opportunity to grow within the business.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 10 per week
Pay: From £12.71 per hour
Application question(s):
- Please confirm you are able to travel to both branches as per the advert
- Please confirm the working pattern of Monday to Saturday with Tuesday's off is suitable
Work Location: In person
