Business Analyst – Technical
Ref: 167855
Salary: £35,312 p.a. plus benefits
37 hours per week
2 Year - Fixed term contract
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Your next role
We are looking for an experienced and motivated Business Analyst to support the delivery of the Council’s Swindon Connect transformation programme.
This is an exciting opportunity to help redesign how residents access Council services across phone, online, face-to-face and community channels. You will work across services to identify improvements, analyse processes, define business and technical requirements, and support the delivery of resident-focused digital solutions.
Working closely with service teams, Digital, Data and Technology colleagues, and programme leads, you will help shape future service delivery and ensure decisions are driven by insight, evidence and resident experience.
Key Responsibilities
- Lead business analysis activities across transformation projects and workstreams.
- Facilitate discovery sessions, workshops and process mapping with service teams.
- Capture, analyse and document business and technical requirements
- Identify service improvement opportunities using data, insight and resident feedback.
- Support benefits monitoring and outcome tracking across the programme.
- Work collaboratively with Digital, Data and Technology teams to support delivery
- Produce clear recommendations, options appraisals and business analysis outputs.
- Support stakeholder engagement across services and partner organisations.
About You
We are looking for someone with:
- Experience working as a Business Analyst within transformation or service improvement environments.
- Strong stakeholder engagement and communication skills.
- Experience in process mapping, requirements gathering and workshop facilitation.
- A user-centred mindset with a focus on improving resident outcomes.
- Understanding of digital systems, data and technology-enabled change.
- Experience within local government or public sector environments is desirable.
If you are passionate about service improvement, digital transformation and delivering better outcomes for residents, we would love to hear from you.
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details.
Please see our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
For further information about the role please contact Kelly Page, Workplace & Resident Access Strategy Project Lead qn [email protected]
Previous applicants need not apply.
If you are experiencing technical issues submitting your application, please email [email protected]
Closing date: 15 July 2026
Interview date: w/c 20 July 2026
