Customer experience training and quality manager Work, Jobs in Christchurch, Dor (with Salaries)

Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
Quick apply
17h
Quality Control and Diary Manager
FTTC Communications —Southampton
- £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
7d
General Manager Bakery Retail Production Operations
Shelleys Bakery —Christchurch
- £30,000 - £45,000 a year
- Weekend availability
- Hospitality
- Bakery
- In-person
- Store discount
- Employee discount
Quick apply
4d
Quality Assurance Manager
County Foods Ltd —Poole
- Up to £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
2h
Assistant Production Manager
elix sourcing solutions —Ringwood
- £37,500 - £42,500 a year
- Supervising experience
Customer Advisor
Colten Care —Christchurch
- £36,000 a month
- Full-time
- Nursing home
- Sales
- Microsoft Office
4d
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
17h
Channel Sales Manager - South UK M/F
Hirsch UK —Poole
- £55,000 - £72,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
17h
Seasonal Duty Manager
YHA England & Wales —Ringwood
- £13.63 an hour
- Seasonal
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Strategic Commissioning Manager – Intermediate Care and Brokerage
BCP Council —Bournemouth
- From £53,460 a year
6d
Hotel Manager
Premier Inn —Christchurch
- £30,500 - £32,500 a year
- Full-time
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
Hotel General Manager
Alfa Holiday Group —Bournemouth
- £50,000 a year
- Weekend availability
- Hospitality
- English
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
7d
Quality Officer
Medical Support Offshore Ltd —Southampton
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
Quick apply
12d
Operational Excellence Lead
Knight Square Insurance —New Milton
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Team management
- Free parking
Quick apply
Digital Content and CRM Executive
Body Jewellery Ltd —Poole
- £35,000 - £38,000 a year
- Full-time
- Management
- Marketing
- Free parking
- Employee discount
Quick apply
4d
Transaction Manager
Richmond Motor Group —Southampton
- Up to £63,800 a year
- Full-time
- Presentation skills
- In-person
- Phone etiquette
- Free parking
- Store discount
Quick apply
Area Manager
Places for People —Eastleigh
- £45,000 a year
- Leadership
- Annual leave
- Employee discount
12d
Customer Relationship Manager
Vertiv —Southampton
- Engineering
- Organisational skills
- Contracts
7d
Quality Manager
Eaton —Titchfield
- Supervising experience
6d

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customer experience training and quality manager jobs near christchurch, dor

Customer Experience Training and Quality Manager

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time
17 hours ago

Qualifications

Customer service
Maintenance
Project management
Continuous improvement
Organisational skills
LMS
Communication skills

Full job description

Job Advert

Job Title: Customer Experience Training & Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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customer experience training and quality manager jobs in christchurch, dor

Customer Experience Training and Quality Manager

Quality Control and Diary Manager

General Manager Bakery Retail Production Operations

Quality Assurance Manager

Assistant Production Manager

Customer Advisor

Customer Experience Manager (Contact Centre Manager)

Channel Sales Manager - South UK M/F

Customer Service & Experience Team Leader

Seasonal Duty Manager

Strategic Commissioning Manager – Intermediate Care and Brokerage

Hotel Manager

Hotel General Manager

Quality Officer

Operational Excellence Lead

Digital Content and CRM Executive

Transaction Manager

Area Manager

Customer Relationship Manager

Quality Manager

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