Who We Are
Fixatex Ltd is a family-run electrical services provider built on trust, teamwork, and technical excellence. Established in 2000, we have proudly supported clients across London and the Southeast for over two decades. Operating from our head office, warehouse, and purpose-built training centre in Hertford, we deliver high-quality electrical services while continuously developing and supporting our people.
The Role
The Fire & Security Contract Manager holds day-to-day operational, technical and commercial accountability for delivery of the combined Lot 1 (Fire Safety Equipment) and Lot 2 (Security Systems & Communications Equipment) scopes of the Peabody Trust Term contract (TAC-1 2016). The scope covers fire alarms, fire extinguishers, AOV smoke ventilation, evacuation alert and EVC systems, EACIE, UPS and generators across Lot 1; door entry, access control, automatic doors, gates and shutters, warden call, CCTV, TV aerials and IRS across Lot 2. Fixatex will self-deliver the fire-safety scope and most of the security scope, with selected security work delivered through approved sub-contractors. Reporting to the Head of Operations, the post-holder acts as Fixatex’s direct counterpart to Peabody’s Contract Manager – the first stage in the contractual escalation hierarchy. The post holder leads a multi-disciplinary team of supervisors, administrators, engineers and sub-contractors – and is the single accountable owner for both self-delivered and sub-contracted performance, KPIs, statutory compliance, P&L and resident experience across both lots.
Responsibilities and Accountabilities
- Manage end-to-end day-to-day delivery of Lot 1 (Fire Safety Equipment) and Lot 2 (Security Systems & Communications Equipment) for the awarded Peabody Area, across both self-delivered and sub-contracted work.
- Act as Fixatex’s Stage 1 counterpart to Peabody’s Contract Manager, resolving issues within the 5 Working Day contractual window and escalating to the Head of Operations only where required – Fixatex remains the single accountable party to Peabody for all sub-contracted work.
- Manage day-to-day performance against Peabody’s agreed compliance, response, repair and certificate-turnaround SLAs.
- Source, qualify and onboard approved security sub-contractors, including pre-qualification checks on NSI Gold / SSAIB / NICEIC (security systems) accreditations, insurances (£10m PL/EL, £5m PI), H&S management systems, RAMS quality, financial standing, modern slavery and equality compliance.
- Negotiate and manage back-to-back sub-contract agreements that flow down all relevant Peabody TAC-1 obligations – KPIs, response times, certificate turnaround, asbestos regime, CDM 2015 duties, GDPR / Surveillance Camera Code of Practice, Real Living Wage, DBS Basic Check, social-value commitments and Considerate Constructors Scheme.
- Hold monthly sub-contractor performance reviews; monitor sub-contractor KPI compliance, first-time fix, kept appointments, complaint volumes and H&S performance; issue corrective-action plans and exercise step-in / replacement rights where standards are not met.
- Manage and resource an effective Out of hours callout rota, providing sufficient cover 24/7, 365 for Fire & Security callouts.
- Approve sub-contractor RAMS, method statements and CDM documentation before site works commence; conduct unannounced site quality audits on sub-contracted activity and maintain a digital audit trail of all sub-contractor visits, certificates and remedials.
- Plan, schedule and supervise the annual PPM programme across both lots against the SFG20 maintenance regime, and own performance against Peabody’s response-time KPIs – Priority 1 (2 hours), Priority 2 (4 hours), Priority 3 (24 hours), Priority 4 (10 Working Days) – on a 24/7/365 basis.
- Ensure 100% statutory compliance across the contract against the applicable standards and regulations, including company policies and procedures.
- Discharge supplier-side Principal Contractor duties under CDM 2015 for both self-delivered and sub-contracted activity, including site-specific Health & Safety Plans, asbestos checks against the Peabody Asbestos Register and RIDDOR reporting within one Working Day.
- Issue all fire-safety and security certificates in PDF to the Peabody Alliance Manager within 5 Working Days of each visit, including those produced by sub-contractors, and maintain a complete digital audit trail in the IT/API integration with Peabody.
- Process and Deliver on Technical Fire or Security related Fire Risk Assessments Actions transferred or issued from the Maintenance CM.
- Manage the combined Lot 1 + Lot 2 P&L for the Area, including budget tracking, monthly open-book reporting, NHF Schedule of Rates application, sub-contractor cost control and margin, £750 + VAT spot-repair authority and quoting any works above this limit for Alliance Manager approval.
- Drive resident experience – two weeks’ notice via SMS/WhatsApp + email, the three-stage appointment system with photo-evidenced calling cards, kept appointments, first-time fix and Stage 1 complaint resolution in line with Peabody’s Housing Complaints & Compensation Procedure – ensuring sub-contractors operate to the same resident-facing standards.
- Direct line and people management of Supervisors and administrators. You will follow the People Manager guide to ensure that you build a high-performance team, create an accountable and values driven culture, and nurture the growth and development of team members
- Conduct regular performance reviews, provide coaching and mentoring, and support career development pathways.
- Produce the monthly Lot 1 + Lot 2 input to the Activity Report, including sub-contractor KPI performance and risks, by the agreed internal deadline so the Head of Operations can submit by 10:00 on the 5th Working Day of each month.
- Produce the monthly contract report (SLA performance, financials, risks, recommendations) for the Head of Operations by the agreed internal deadline.
Qualifications
- Required: Demonstrable track record managing fire-safety and/or security-systems contracts on social housing, public-sector or other regulated residential estates, including direct accountability for a mixed self-delivered and sub-contracted delivery model.
- Required: Proven sub-contractor management experience – pre-qualification, back-to-back contracting, SLA management, audit and corrective-action / step-in rights – with the ability to evidence sub-contractor performance turnarounds.
- Required: Strong working knowledge of fire-safety standards (BS 5839-1, BS 5306, BS EN 12101, BS 8629, BS 5839-9), the Regulatory Reform (Fire Safety) Order 2005 and the Building Safety Act 2022 regime for higher-risk residential buildings.
- Required: Proven P&L / commercial accountability on contracts of c. £3m+ annual turnover, including open-book reporting, Schedule of Rates pricing and sub-contractor cost control.
- Required: Strong client-facing skills and ability to act as the day-to-day operational interface to a G15 housing association.
- Required: Strong IT skills, including client portals, mobile workforce systems, certificate-management software (PDF upload with naming conventions) and Microsoft 365
- Required: Prior experience working with HA’s.
Key Performance Indicators / Accountabilities
- Combined-lot KPI compliance – 100% of Priority 1 (2-hour), Priority 2 (4-hour), Priority 3 (24-hour) and Priority 4 (10 Working Day) response targets across both lots, measured monthly against Peabody’s Success Measures & Targets; no more than one month of below-target performance in any rolling quarter.
- Sub-contractor performance – 100% of nominated sub-contractors meeting agreed SLAs, audit and accreditation requirements; zero serious non-conformances and zero un-remediated H&S findings on sub-contracted activity within any rolling quarter.
- Statutory compliance – 100% on-time completion of the annual fire-safety and security PPM programme; 100% of certificates issued in PDF (including sub-contractor certificates) within 5 Working Days of visit.
- SLA compliance – meet or exceed Peabody’s contractual response, Compliancy figures, repair and certificate-turnaround SLAs every month; no rolling-quarter SLA breach.
- Combined-lot P&L – deliver gross margin within ±2% of agreed annual budget for Lots 1 + 2, with zero unapproved variances above the £750 + VAT spot-repair authority and sub-contractor spend within budgeted envelope.
- Health & Safety – zero RIDDOR-reportable incidents (Fixatex or sub-contracted); 100% pass rate on internal and Peabody H&S audits; all RAMS and CDM documentation in place before site works commence.
- Legislative & regulatory compliance – ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab’s Law obligations and client-mandated compliance procedures.
- Resident experience – meet or exceed Peabody’s resident-satisfaction targets for both lots; first-time fix above target; zero non-attended appointments outside the three-stage appointment process; Stage 1 complaints resolved within the agreed timescale.
- Team & supply-chain integrity – voluntary attrition in the Lot 1 + Lot 2 team below 12% per annum; 100% of Fixatex and sub-contractor operatives holding valid DBS, scope-appropriate accreditations and current competency records.
What We Offer
At Fixatex, we believe great work deserves great rewards. You can expect:
- Competitive salary based on experience
- Private healthcare contribution and life assurance
- Discretionary bonus
- Car allowance
- 25 days annual leave plus bank holidays
- Supportive sick pay and wellbeing policies
- Ongoing training and development in our purpose-built training centre
- A genuine team environment where everyone’s input matters
- A supportive workplace that recognises the need for flexibility
- Regular team events and celebrations
- £1000 employee referral scheme
Our Values
We’re proud of the culture we’ve built and are looking for people who live by our values:
- Care like it’s family
- Ownership at every level
- One team with integrity
- Keep raising the bar
We are committed to ensuring our recruitment practices promote equal opportunities, embrace diversity, and prevent discrimination. Candidates are assessed fairly and consistently against the skills, experience, and competencies required for each role, ensuring that all appointments are made on merit.
Beyond recruitment, we maintain an ongoing commitment to building a diverse workforce and fostering an inclusive working environment for all. We strive to create a culture where everyone feels respected and supported, can contribute fully, and is encouraged to reach their full potential.
Pay: Up to £65,000.00 per year
Benefits:
- Company events
- Health & wellbeing programme
- On-site parking
- Referral programme
Work Location: Hybrid remote in Hertford SG13
