Contact centre team leader Work, Jobs in Clevedon, Som (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
4d
Operational Customer Service Advisor
Bristol Water —Bristol
- £27,241.21 - £27,566.00 a year
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Contact Centre Advisor
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
1d
Customer Experience Team Leader
Hafod —Cardiff
- £31,271 a year
- Full-time
- Management
- Data analysis skills
- Microsoft Office
5d
Customer Advisor
Pavers —Congresbury
- £13.00 - £13.50 an hour
- Part-time
- Employee discount
Quick apply
Capability Lead
Serco Plc —Newport
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
6d
Customer Service Team Leader
Hays-Hiredonline —Whitchurch
- £17.95 an hour
- Temporary
- Hybrid work
- Customer service
7d
Functional Assessor
Serco Group —Bristol
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Prison Officer
Serco Group —Bristol
- £28,187 - £42,000 a year
- Overtime
- Employee discount
Team Leader
Atlas Hotels —Bristol
- £13.90 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
3d
Team Manager
Castelan —North Somerset
- £28,789 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
- Free parking
- Employee assistance programme
Quick apply
7d
Customer Service Team Leader
M&G plc —Bath
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
14d
Warehouse Operative (Nights)
Booker Group —Magor
- Night shift
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
13d
Agency Enquiries Agent
LegalAndGeneral —Cardiff
- From £24,720 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee discount
Quick apply
11d
Team Scheduler - Big 4 Consultancy Opportunity
Alexander Mann Solutions (AMS) —Cardiff
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
Reengagement & Job Outcome Coach
Serco Plc —Cardiff
- £30,000 a year
- Full-time
- IT
- Communication skills
- Time management
- Employee assistance programme
13d
Transport Operations Manager
Gist Limited —Bristol
- £48,300 - £53,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Family Support - Group Leader (Supporting our Family Hub, Newport, South Wales)
Barnardo's —Newport
- Call to connect
- Communication skills
Warehouse Operative Double Days
Booker Group —Magor
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
13d
OBP Facilitator
Serco Plc —Bristol
- £28,410 a year
- Full-time
- Organisational skills
- Communication skills
- Tax experience
- Paid training
- Employee assistance programme

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Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year
4 days ago

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

contact centre team leader jobs in clevedon, som

Customer Service Team Leader

Operational Customer Service Advisor

Contact Centre Advisor

Customer Experience Team Leader

Customer Advisor

Capability Lead

Customer Service Team Leader

Functional Assessor

Prison Officer

Team Leader

Team Manager

Customer Service Team Leader

Warehouse Operative (Nights)

Agency Enquiries Agent

Team Scheduler - Big 4 Consultancy Opportunity

Reengagement & Job Outcome Coach

Transport Operations Manager

Family Support - Group Leader (Supporting our Family Hub, Newport, South Wales)

Warehouse Operative Double Days

OBP Facilitator

I want to receive the latest job alerts for contact centre team leader in clevedon, som

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