Customer excellence advisor Work, Jobs in Clitheroe, Lan (with Salaries)

Customer Excellence Advisor
NationWide Laboratories —Poulton le Fylde
- Up to £26,650 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data entry
Quick apply
6d
Front of House Manager
Simpsons SKODA —Preston
- £35,500 - £42,300 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
11d
Customer Experience & Sales Advisor
Panaz Ltd —Burnley
- Up to £27,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Flexible schedule
- Sick pay
SHE Advisor
M Group —Preston
- £40,000 - £45,000 a year
- Overtime
- Contracts
- Annual leave
- Employee assistance programme
Senior HR Advisor
Precision Polymer Engineering Limited —Blackburn
- £45,000 - £50,000 a year
- Full-time
- Human resources
- Annual leave
Customer Service Advisor
Barclays —Bolton
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
11d
Customer Service Adviser
Ryder and Dutton —Oldham
- From £20,500 a year
- Weekend availability
- Sales
- Customer service
- English
- Free parking
- Gym membership
Quick apply
10h
Customer Service Helpdesk Advisor (Reactive Planner)
Eric Wright Group Limited —Preston
- £27,573 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Fleet Service Advisor
Trane Technologies —Bolton
- Full-time
- Computer literacy
HR Business Partner - UK
Lubrizol —Blackley
- Full-time
- Project management
- Bachelor's degree
- Plumbing
Head Of Finance
EG Group —Horwich
- From £95,000 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
- Annual leave
Showroom Sales Manager
Bathroom Showroom —Morecambe
- Full-time
- Sales
- CAD
- Annual leave
- Employee assistance programme
Employee Relations Advisor
JDSPORTS —Bury
- Full-time
- Human resources
- Typing
- Communication skills
- Employee discount
Quick apply
5d
Customer Care Team Manager
JDSPORTS —Rochdale
- Full-time
- Management
- Analysis skills
- Mentoring
- Employee discount
Quick apply
5d
Senior Project Manager
M Group —Rochdale
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee discount
Supply Chain Development Advisor
JDSPORTS —Rochdale
- Full-time
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Employee discount
Quick apply
14d
Parts Advisor
Swansway Garages —Preston
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Data Governance Manager
JDSPORTS —Bury
- Full-time
- Driving
- AI
- Communication skills
- Employee discount
Quick apply
Multilingual Customer Care Advisor - French Speaking
JDSPORTS —Rochdale
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
5d
Parts Advisor
Alliance Automotive Group LV —Rochdale
- Communication skills
- Employee discount
Quick apply
1d

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customer excellence advisor jobs near clitheroe, lan

Customer Excellence Advisor

NationWide Laboratories -
Poulton le Fylde

Quick apply

Job details

Full-time
Up to £26,650 a year
6 days ago

Qualifications

Microsoft Word
Microsoft Outlook
GCSE
Data entry
Front desk
Communication skills

Full job description

NationWide Laboratories

Job Description

Job title:

Customer Excellence Advisor

Reports to: (Title)

Customer Support Manager

Department:

Customer Service

Business Unit:

NationWide Laboratories

Location: Poulton (On site)

Hours: Full time, 40 per week

Main purpose of the role

To provide an exceptional customer experience during every customer interaction, across multiple contact channels, whilst striving to achieve continuous improvement initiatives.

Deliver or exceed personal customer excellence targets daily.
Deliver exceptional customer experiences and an excellent level of service to both internal and external customers.
Interact with customers in a professional, helpful, polite and friendly manner.
Proactively work with other departments to ensure communication is effective and build strong cross functional working relationships

Core role accountabilities: Describe the principal tasks and responsibilities

To ensure that all processes are followed accurately, including manual and automated systems to progress work through the business and deliver reports to clients
To enter sample submission information into the LIMS system in a timely accurate manner to ensure client requirements are met.
To ensure the phone is answered in a timely, polite manner and that clients receive a positive experience
Sample reception, rapid scanning and data entry into Matrix
To take an active part in training and development, to ensure you have the skills, knowledge and tools to deliver excellence.
To ensure all customer interactions are handled in a professional manner delivering an excellent customer experience
To liaise between departments to ensure internal service levels are delivered, improved and maintained
Embrace business and team initiatives and change programmes
To ensure safe working practices in compliance with Health & Safety at Work Act, to also ensure that the companies Equal Opportunities Policy is adhered too.
A flexible approach is expected.

Personal attributes: Qualifications, experience, skills, knowledge and competences to fulfil the role

Excellent customer focused attitude
Exemplary communication, behaviours, and knowledge
Ability to balance task, team and individual focus to deliver results
Ability to work under pressure and remain calm
Highly organised with proven ability to manage many tasks and priorities simultaneously
Excellent interpersonal, communication (verbal and written) skill

Weekly Rota Tasks (Team-Shared Responsibilities)

These are done on a rotating basis among team members:

Sample & Testing Workflow

Process client requests for Sample Supplies
Enter Results from subcontract labs into Matrix
Retrieve and verify results.
Match results to correct submissions and input into Matrix.
Flag discrepancies or missing data.
Monitor Incomplete List
Track tests exceeding expected turnaround times.
Follow up with subcontract labs or internal teams.
Update records and escalate unresolved delays.
Ordering DHL Courier
Schedule pickups, prepare shipments, and ensure compliance with courier protocols. Track deliveries and maintain usage logs.
Filing of submission forms and archiving
File and organise sample submission forms and raw data
Customer EQA Registration
Cleanliness Scheme
Send out cleanliness scheme packs to clients.
Support client services with the annual cleanliness schemes.
Hydrotherapy Pool Testing
Send out bottles for hydrotherapy pool testing.
Provide admin support for the annual hydrotherapy pool testing scheme.

Reporting & Pathologist Support

Add completed test submissions to pathologist Reporting List
Ensure accurate and timely entry of completed cases.
Monitor for pathologist queries and respond or escalate as needed.
Respond to internal lab queries
Address questions related to samples, results, or procedures.
Daily check of the reporting email for client queries and bounce backs.

Allergy & Immunotherapy (Nextmune)

Process Nextmune immunotherapy requests
Review immunotherapy requests from clients or clinicians.
Coordinate with Nextmune for product ordering and delivery.
Track progress and follow up on pending orders.
Enter patient details for Allergy testing on Nextmune portal
Input accurate patient and sample information into the Nextmune system.
Email Allergy testing results to clients
Retrieve results from Nextmune. Format and send results to clients

Documentation & Scanning

Scanning of sample submission forms
Digitise all incoming forms.
Post
Prepare postal labels and documentation for samples sent to subcontract labs and pathologists
Ensure proper packaging and dispatch.
Record tracking details.

Email & Communication

Check emails related to the job assigned that week
Monitor relevant inboxes based on weekly rota.
Respond to queries or escalate as needed.
Deal with queries from the info and admin email address
Monitor and follow up Joii and Orivet emails
Adding comments and reporting Allergy results
Liaise with IT for Customer Excellence testing requirements

Submission & Booking

Distribute submission forms to offsite and office workers
Deal with Orivet submissions:
Booking in on Matrix and Orivet website
Follow up queries and results
Reporting results to the practice

Archiving & Disposal

Organise and arrange:
Disposal of archive filing
Confidential shredding

Job Type: Full-time

Pay: Up to £26,650.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer excellence advisor jobs in clitheroe, lan

Customer Excellence Advisor

Front of House Manager

Customer Experience & Sales Advisor

SHE Advisor

Senior HR Advisor

Customer Service Advisor

Customer Service Adviser

Customer Service Helpdesk Advisor (Reactive Planner)

Fleet Service Advisor

HR Business Partner - UK

Head Of Finance

Showroom Sales Manager

Employee Relations Advisor

Customer Care Team Manager

Senior Project Manager

Supply Chain Development Advisor

Parts Advisor

Data Governance Manager

Multilingual Customer Care Advisor - French Speaking

Parts Advisor

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