It support technician Work, Jobs in Colchester, Ess (with Salaries)

IT Support Technician
West View IT Limited —Stowmarket
- £27,000 - £30,000 a year
- Full-time
- IT
- In-person
- Communication skills
Quick apply
Technology Support Analyst (FTC)
Penguin Books Limited —Colchester
- Up to £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
13d
IT Support Analyst
TECNIQ —Witham
- £35,000 a year
- Overtime
- Computer networking
- IT
- In-person
- Free parking
Quick apply
8d
Remote Software Support Technician
Clark Dental Equipment Systems Ltd —Wickford
- £21,000 - £23,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
1d
IT Sales and Support Technician
Nicom IT Services Ltd —Haverhill
- £25,155 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
7d
Support Analyst
Enigen UK Ltd —Colchester
- £26,436.80 a year
- Hybrid work
- Oracle
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
2d
IT, Design and E-Commerce Administrator
Chatham Glyn Fabrics Ltd —Rochford
- £28,089.10 a year
- Full-time
- CRM software
- Social media management
- Organisational skills
Quick apply
6d
Helpdesk Administrator - Shifts
Equans —Chelmsford
- 12 hour shift
- Customer service
- Annual leave
- Employee assistance programme
Technical Helpdesk Engineer
MSX International —Colchester
- Full-time
- Remote
- Customer service
- Computer literacy
- Project management
- Annual leave
- Employee discount
Quick apply
13d
Assistive Technology Trainers - Colchester
eQuality Solutions —Colchester
- £16 - £32 an hour
- Part-time
- Bachelor's degree
- Travel
- IT
- Flexible schedule
Quick apply
3d
Network Support Engineer
Capita —Chelmsford
- Weekend availability
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
7d
Workshop Support & Technical Drawing
Weatherweave Ltd —Rayleigh
- From £27,000 a year
- Full-time
- Schematics
- Computer skills
- In-person
Quick apply
6d
Digital Friend Volunteer
Age Well East – Colchester —Colchester
Quick apply
Coupa System Administrator
OCS Group —Ipswich
- Azure
- DevOps
- SQL
Quick apply
L2 MPQ CVPO Engineer
MSX International —Colchester
- Full-time
- Hybrid work
- Automotive diagnostics
Quick apply
Inclusion Coach - Assistive Technology and AI Lead (Term Time)
Chelmsford College —Chelmsford
- Up to £23,763.96 a year
- Full-time
- Continuous improvement
8d
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
2d
SAP Business Partner Analyst
Textron Specialized Vehicles —Ipswich
- 8 hour shift
- Computer Science
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Senior Service Desk Analyst- Finance
ParentPay Group —Chelmsford
- Full-time
- Organisational skills
- School
Saturday Studio Supervisor (Code Sensei)
Code Ninjas —Chelmsford
- £13 - £16 an hour
- Part-time
- Childcare
- No experience needed
- Supervising experience
- Store discount
- Flexitime
Quick apply
3d

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IT Support Technician

West View IT Limited
Stowmarket

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Company pension
Company events

Qualifications

MCSA
Driving Licence
Operating systems
MCP
MCSE
ITIL
IT support
IT
Cybersecurity
Communication skills
Help desk

Full job description

Job Overview

Our team's primary objective is to become “The IT Company you don't need to call” by ensuring our clients are exceptionally happy. The role of the IT Support Technician is crucial in achieving this goal.

The IT support technician handles IT support tickets from our clients, performs proactive tasks to ensure the smooth running our client's Technologies, and applies best practises to our IT delivery.

Client enquiries

Answer client enquiries via the phone and email.
Utilise the ticketing system to manage and resolve helpdesk tickets and service requests efficiently.
Investigate and resolve escalated helpdesk tickets in a timely and efficient manner.
Take ownership of escalated support tickets, ensuring prompt diagnosis and resolution.
Break down complex tickets into individual issues to ensure accurate tracking and efficient resolution.
Monitor ticket progress to ensure timely updates and prevent tickets from becoming stagnant.
Accurately record and track all work activities within the ticketing system.

Remote Monitoring and Management (RMM) systems

Review the RMM dashboard and apply remediation actions as indicated by internal processes
Monitor and execute scheduled and automated maintenance tasks as defined by internal procedures.

Customer service

Collaborate with clients to recommend and implement best practices that enhance performance and security
Communicate to the client the status of their enquiry throughout the process, and notify them of any changes or outages related to their issue
Provide remote maintenance and support for hardware systems, ensuring optimal performance and reliability.

General

Maintain and update client documentation to ensure accuracy, accessibility, and consistency.
Continuously monitor IT systems to ensure performance, availability, and security.
Maintain accurate records and manage workloads using clients’ PSA systems in line with their processes.
Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks
Follow our Security Procedures at all times
Identify, communicate, and mitigate potential risks to West View It and our clients’ businesses
Identify opportunities for improvement and make constructive suggestions for change

· Contribute to the process of innovative change effectively

Undertake other duties as required

Skills and Attributes

Demonstrates a genuine enthusiasm for problem-solving and overcoming technical challenges.
Excellent communication skills, with a strong emphasis on active listening and clear, professional interaction.
Advanced understanding of support tools, techniques, and how technology is used to provide services
Advanced understanding of Microsoft 365 as our primary client platform
Advanced understanding of operating systems, business applications, printing systems, and network systems
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
Great Communications skills, founded in being a good listener
A deep desire to deliver an amazing Client Experience
Full UK Drivers license
The ability to keep up with & adapt to the fast-paced IT world

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support via remote tools
Experience handling Technical Service Tickets
Advanced understanding of the CIS Controls
Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

For someone looking to progress their role as we grow as an organisation.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension

Experience:

IT Support: 4 years (required)

Work authorisation:

United Kingdom (required)

Location:

Stowmarket IP14 1HA (preferred)

Work Location: In person

Quick apply

Refine Your Search

it support technician jobs in colchester, ess

IT Support Technician

Technology Support Analyst (FTC)

IT Support Analyst

Remote Software Support Technician

IT Sales and Support Technician

Support Analyst

IT, Design and E-Commerce Administrator

Helpdesk Administrator - Shifts

Technical Helpdesk Engineer

Assistive Technology Trainers - Colchester

Network Support Engineer

Workshop Support & Technical Drawing

Digital Friend Volunteer

Coupa System Administrator

L2 MPQ CVPO Engineer

Inclusion Coach - Assistive Technology and AI Lead (Term Time)

HELPDESK TEAM LEADER/MEMBER

SAP Business Partner Analyst

Senior Service Desk Analyst- Finance

Saturday Studio Supervisor (Code Sensei)

I want to receive the latest job alerts for it support technician in colchester, ess

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