Salary From £38,080 - £44,800
Location Washington, Tyne and Wear
This is a , full time vacancy that will close in 12 days at 23:59 BST.
About the role
Wastewater Process Technician
Full time 37 hours per week plus participation on standby rota
Permanent
Location- Washington, Tyne and Wear
Starting Salary - £38,080 - £44,800
Standby rota 1 in 16
About the role
At Northumbrian Water, we proudly provide water and sewerage services to 2.7 million customers across the Northeast of England. This role sits within our wastewater treatment service, where we are dedicated to protecting and enhancing the environment while improving the quality of our rivers and coastal waters for the benefit of both wildlife and the communities we serve. We’re delighted to offer an opportunity to join us as a Process Technician, playing a key role in delivering this essential service.
We’re looking for someone with transferable skills and the drive to develop and succeed in a technical role. You don’t need to come from a water industry background, what matters most is your willingness to learn and grow. At Northumbrian Water, we are committed to your development and will support you with formal training and ongoing opportunities to build your career.
You’ll be part of a team responsible for operating and maintaining our wastewater services across various locations across of Derwent, Washington and Coast team. The focus of the role is investigating and managing asset flow at our sewage pumping stations and our sewage treatment works. Helping to us to ensure performance, and compliance are maintained as well as supporting key capital investment projects aimed at upgrading instrumentation. You’ll help raise awareness of flow compliance across the team, embedding best practice and coaching others to strengthen overall capability.
Working collaboratively, you’ll monitor asset performance against key measures, using data and business intelligence systems to carry out detailed desktop investigations. You’ll then follow this up with on-site checks and mechanical inspections to validate findings and ensure data accuracy, documenting outcomes in clear, high-quality reports. These insights will play an important role in shaping improvements and supporting future investment across the network.
The role may involve some out-of-hours work aligned to rainfall patterns, helping to verify performance under different conditions. You’ll be working in a variety of environments, carrying out practical tasks to ensure assets are operating effectively, and undertaking fault-finding investigations whenever issues arise.
As part of the role you will be required to participate in the escalation standby rota to support operational colleagues with issues out of hours.
This is a varied and rewarding position where you can make a real difference, supported by full training and development to help you build both your technical knowledge and confidence.
About you
We’re keen to hear from individuals who can bring a balance of technical capability and strong interpersonal skills. Communication is key, and you’ll need to be confident both verbally and in writing, able to clearly share information and collaborate effectively with others. You’ll also be a proactive problem-solver, able to respond quickly to challenges, assess situations, and implement practical solutions. A strong ability to analyse and interpret data will support you in resolving issues and optimising the performance of plant, assets, and processes.
This is an excellent opportunity for someone who enjoys taking initiative and is eager to learn. You’ll play a role in influencing and shaping ways of working around flow management and compliance, while building your technical knowledge of how wastewater assets are controlled and operated. The role also offers opportunities to broaden your experience by working closely with teams such as Capital Delivery, gaining insight into the commissioning of new instrumentation and the importance of accurate data configuration for regulatory reporting.
A full UK driving licence is essential for this role.
Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
Please note this role will require a DBS to be completed prior to employment
NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.
About us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
Company pension scheme, where we’ll double match your contributions up to an employer contribution of 11%.
Free access to local attractions.
A fantastic discount scheme, with savings on days out, shopping, travel and more.
Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.
This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.
Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
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Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
We take responsibility for achieving excellent business results.
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
We aim to exceed the expectations of our internal and external customers.
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Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
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Colleague benefits
We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
Documents
Business Plan 2025-30 - Essex & Suffolk Water - DownloadBusiness Plan 2025-30 - Main Report - DownloadBusiness Plan 2025-30 - Northumbrian Water - DownloadRestore and Regenerate - Our Environment Strategy to 2050 - DownloadProcess Technician (WW Pro N) (2).doc - Download
