Facilities & support services manager Work, Jobs in Cookham, Brk (with Salaries)

Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Facilities & Support Services Manager
National Trust —High Wycombe
- £24,773 a year
- Weekend availability
- Maintenance
- Contracts
- IT
- Free parking
- Employee assistance programme
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
13d
Regional Facilities Coordinator
Glenholme Healthcare Ltd —Eton
- £36,000 - £38,000 a year
- Full-time
- Maintenance
- Administrative experience
- Plumbing
- Employee assistance programme
Quick apply
Kitchens Facilities & Housekeeping Manager, Office Services, Woking
Collaborate Industries Limited —Woking
- £20 an hour
- Part-time
- Maintenance
- Supervising experience
- Electrical experience
- Free parking
Quick apply
4d
Contract Support
Ethos Facilities Limited —Westminster
- £29,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
10d
Senior Application Support Consultant
Symology Ltd —Dunstable
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Free parking
- Profit sharing
Quick apply
6d
HR Officer, Learning, Development and Succession Planning
TLC Care —Harrow
- Full-time
- Nursing home
- Microsoft Office
- Hotel
Quick apply
Location Manager
Anchor —Bourne End
- £29,870 a year
- Organisational skills
- Employee discount
4d
Hospital Business Development Manager (Consultant Liaison)
The Royal Buckinghamshire Hospital —Aylesbury
- From £40,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Health & wellbeing programme
- Referral programme
Quick apply
4d
Construction Talent Aquisition Manager
Optimal Group —London
- £40,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Senior Facilities Manager
CBRE —Bracknell
- Full-time
- AI
6d
Digital Marketing and Content Manager
Oakley Food Projects —Winnersh
- From £50,000 a year
- Full-time
- CRM software
- Analysis skills
- Construction
Quick apply
11d
Business Development Manager
Precise Enterprise Ltd —London
- From £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick apply
Contract Supervisor | Harwell Campus
Glendale Countryside Ltd —Didcot
- £30,000 a year
- Full-time
- Driving
- IT
- In-person
- Annual leave
- Employee discount
Quick apply
National Key Account Manager – Commercial Catering
Advance Catering Group —Dunstable
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Business development
- Travel
- Work from home
- Life insurance
Quick apply
6d
Health & Safety Advisor
Equans —High Wycombe
- Microsoft Powerpoint
- Construction
- Annual leave
- Employee assistance programme
Female Deputy Care Manager - Beaconsfield (HP9)
Accomplish —Beaconsfield
- £15.45 - £16.55 an hour
- Full-time
- Military
- IT
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
11d
Assistant Spa Manager
WAVE Spa & Wellness Centre —Beaconsfield
- Weekend availability
- Hospitality
- English
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d

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facilities & support services manager jobs near cookham, brk

Key Account Manager

MCFT -
Maidenhead

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year

Benefits

Company pension
Life insurance
Referral programme

Qualifications

Facilities management
Maintenance
Contracts
Account management
Leadership
Communication skills
Negotiation

Full job description

Key Account Manager (Strategic Accounts & Partnerships) - £50k - £55k + Bonus

Benefits: 36 days holiday (28 + bank holidays) - Pension Scheme - Life Insurance - HealthShield Healthcare & Wellbeing Benefits - Annual Discretionary Bonus – Income Protection Scheme - Long Service Awards - Employee Referral Scheme - Sales Lead Referral Scheme - Development & Training - Annual Cost-of-Living Pay Review.

Location: Maidenhead (Office Based), Occasional travel, Full time, Permanent.

Role Overview

We are seeking an experienced and commercially driven Key Account Manager to lead and grow our most important client relationships. This role is responsible for managing our largest direct clients, as well as key Facilities Management and Contract Catering partners, while also overseeing the Account Management and Renewals teams.

The primary objective is to maximise customer retention (targeting 90%+), strengthen long-term partnerships, and proactively identify and mitigate risks to revenue.

Key Responsibilities

Strategic Account Management

Own and manage relationships with our largest and most strategically important direct clients.
Develop and execute account plans to drive growth, satisfaction, and long-term retention.
Act as the senior point of contact for key stakeholders, building strong, trusted partnerships.
Identify upsell and cross-sell opportunities within existing accounts.

Partnership Management

Manage and grow relationships with key Facilities Management and Contract Catering partners.
Ensure alignment of objectives, service delivery standards, and commercial performance.
Collaborate with partners to unlock new opportunities and strengthen joint value propositions.

Team Leadership

Lead, coach, and develop the Account Management and Renewals teams.
Set clear performance targets and KPIs aligned with retention and revenue goals.
Foster a high-performance, customer-centric culture within the team.
Provide guidance on complex or high-risk accounts.

Retention & Risk Management

Own the company-wide retention target of 90%+ across key accounts.
Proactively identify at-risk customers and implement recovery plans.
Analyse churn trends and drive continuous improvement initiatives.
Work cross-functionally to resolve service or delivery issues impacting client satisfaction.

Renewals Management

Oversee the renewals process to ensure timely and successful contract extensions.
Support the team in negotiating renewals and managing commercial discussions.
Ensure accurate forecasting of renewals and retention metrics.

Reporting & Performance

Track and report on key account performance, retention rates, and revenue growth.
Provide regular updates to senior leadership on risks, opportunities, and strategic initiatives.
Use data and insights to inform decision-making and improve customer outcomes.

Key Skills & Experience

Proven experience in Key Account Management or Strategic Account Management.
Experience managing large, complex clients and partnerships.
Strong leadership experience, with the ability to manage and develop teams.
Demonstrated success in achieving high retention rates and reducing churn.
Excellent stakeholder management and communication skills.
Commercially astute with strong negotiation skills.
Experience working with Facilities Management and/or Contract Catering sectors (desirable).

Key Performance Indicators (KPIs)

Customer retention rate (target: 90%+)
Revenue retention and growth within key accounts
Renewal success rate
Customer satisfaction and engagement scores
Team performance against targets

What Success Looks Like

Strong, long-term relationships with key clients and partners
Consistent achievement of retention targets above 90%
A high-performing, proactive account management and renewals team
Reduced churn and increased lifetime value of customers

MCFT, established 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK, Europe, the Middle East and Asia; We're highly regarded by all the key players in our multi-national supply chain.

Our ambition is to be the pre-eminent provider in our field - in the UK and, importantly, overseas - where we have ambitions to be working around the world.

We're now looking for an experienced Key Account Manager to support us on our journey.

If this sounds like you then please apply today!

Why not visit our website – www.mcft.com

Quick apply

Refine Your Search

facilities & support services manager jobs in cookham, brk

Key Account Manager

Facilities & Support Services Manager

Customer Experience Manager

Regional Facilities Coordinator

Kitchens Facilities & Housekeeping Manager, Office Services, Woking

Contract Support

Senior Application Support Consultant

HR Officer, Learning, Development and Succession Planning

Location Manager

Hospital Business Development Manager (Consultant Liaison)

Construction Talent Aquisition Manager

Customer Service Supervisor - Bank

Senior Facilities Manager

Digital Marketing and Content Manager

Business Development Manager

Contract Supervisor | Harwell Campus

National Key Account Manager – Commercial Catering

Health & Safety Advisor

Female Deputy Care Manager - Beaconsfield (HP9)

Assistant Spa Manager

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