2nd line support Work, Jobs in Crickhowell, Pow (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
10d
IT Support Technician – First Line Support
Border Office Supplies and Systems —Hereford
- Full-time
- Azure
- Customer service
- English
- Sick pay
Quick apply
8h
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
1st Line Unified Communications Engineer
Advania UK —Cardiff
- £26,000 - £27,000 a year
- Night shift
- Hybrid work
- Azure
19h
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- IT
- Financial services
- Annual leave
- Employee discount
2d

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IT Support Technician – First Line Support
Border Office Supplies and Systems —Hereford
As a *1st Line IT Support Engineer*, you will be the first point of contact for our customers, providing professional technical support and ensuring a positive…
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8h
System Administrator
Next Venture Technologies —Mamhilad
System administration: 2 years (required). System Administrator experience - min 2 years. Web application security and endpoint protection tools (including…
£30,000 - £40,000 a year
Quick apply

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Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year
10 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

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2nd line support jobs in crickhowell, pow

Service Desk Advisor (First Line Helpdesk)

IT Support Technician – First Line Support

Technical Support Engineer

1st Line Unified Communications Engineer

1st Line Engineer

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