Job Purpose
The Medical Receptionist/Administrator shall form one of the office team and contribute to the daily office routine as well as reception duties. More specifically the role shall encompass prioritising workloads for various administrative duties, computer work and day to day management of reception area.
Dimensions of the Post
Providing support to the Practice Team consisting 6 GPs, 1 Practice Manager, 1 Practice Nurses and 1 Healthcare Assistant. You will also provide support for Primary Care Staff including pharmacists, physiotherapist, mental health nurse and associates who use the Medical Centre.
The following are the core responsibilities of the receptionist/administrator
There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels
· First point of contact at reception, checking in patients, making appointments
· Typing letters, reports and associated documentation as required
· Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
· Manage all enquires in an effective manner
· Maintain an accurate referrals database
· Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
· Input data into the patient’s healthcare records as necessary
· Process referrals using the electronic referral system (SCI Gateway)
· Process requests for information i.e. SAR, insurance / solicitor’s letters and DVLA forms
· Process patient letter requests and invoice for private work accordingly
· Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
· Manage all administrative queries as necessary
· Carry out system searches as requested
· Maintain a clean, tidy, effective working area at all times
· Support all clinical staff with general administrative tasks as requested
Day to Day Reception Duties (when required as per admin daily rota
· Opening and closing of building when required
· To manage workloads within the reception area on a day to day basis
· Answer the telephone promptly and politely, telephoning patients when requested, to take messages for visits and advice
· Undertake photocopying duties as requested
· Manage the system of results arriving in both paper and computerised format
· Download and manage contacts from the out of hours service
· To arrange transport for patients as requested
· Scan and manage all incoming mail and complete duties requested by GP as a result of mail
· Deal with patients arriving in reception in a polite and courteous manner
· Make appointments accurately for both Doctors and wider members of the team using computerised systems.
· Ensure urgent medical needs are dealt with promptly by the appropriate clinician
Management of Prescription Requests
· To work with the clinicians and pharmacists to ensure that requests for repeat prescriptions are managed appropriately. This will involve liaison with the GPs on a daily basis to ensure prescriptions are being signed and that requests are being managed as expediently as possible.
· Process requests for non repeat medication, liaising with GPs and ensuring that they are undertaken within 48 hours.
Other Reception Area Duties
· To ensure that the waiting room and reception area are tidy and that leaflets are well stocked.
· Ensure the waiting room is a safe environment and to report any unsafe equipment to the Practice Manager.
· Ensure that posters being displayed are appropriate and to remove any that are not.
Systems and Equipment
· Sound knowledge of all systems used within the practice – EMIS, DOCMAN, Windows and Excel, Internet, Email
· Updating patient summaries as requested by the GPs
· To update patient drug records as specified by the GPs
· To update and maintain any patient computerised recording system whether this be EMIS, screening or any other system.
· Update your learning when required through CREATE sessions, ELearning etc
Pay: From £13.53 per hour
Benefits:
Work Location: In person
