It service improvement manager Work, Jobs in Cross Hands, Cmn (with Salaries)

IT Service Improvement Manager
ivolve Care and Support —Swansea
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Parking Services Manager
Carmarthenshire County Council —Carmarthen
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Military & Veterans Area Manager
Amazon UK Services Ltd. —Swansea
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Area Manager
Amazon UK Services Ltd. —Swansea
- Weekend availability
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Quality Lead Wet Petfood
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Area Manager
ivolve Care and Support —Swansea
- Full-time
- Management
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- Annual leave
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CanDo Laundry Services —Port Talbot
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7h
Senior Educational Support Adviser
Carmarthenshire County Council —Carmarthen
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Health and Safety Advisor
Carmarthenshire County Council —Carmarthen
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Internal Sales Advisor
Victorian Sliders —Ammanford
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- Full-time
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11d
Depot Manager Role
Holt JCB —Port Talbot
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IT Service Improvement Manager

ivolve Care and Support -
Swansea

Apply Now

Job details

Full-time

Benefits

Referral programme

Qualifications

Analysis skills
Continuous improvement
ITIL
IT
Problem management
Leadership
Communication skills

Full job description

Job Title: IT Service Improvement Manager

Location: Swansea, (Hybrid. 3 days a week in-office)

Working Pattern: 37.5 hours per week

Salary: Competitive

Who We Are

We’re one of the largest adult social care providers in the UK today – and we plan to keep growing and benefiting more lives. Our support is dynamic, person-centred and fulfilling, so people can enjoy a flourishing life. We deliver care and support with energy, passion and positivity.

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024 & 2025'.

Problem Management & Service Stability

Own, develop and embed the end-to-end problem management lifecycle, ensuring our Helpdesk and colleagues are kept updated with progress and workarounds
Proactively identify incidents trends which impact service
Work with our Helpdesk, Change Team, and third-party vendors to implement permanent fixes
Ensure effective identification, investigation and resolution of root causes for major and recurring problems and incidents
Facilitate post-incident reviews and ensure actions are followed through to prevent reoccurrence
Maintain a knowledge base for known errors, ensuring appropriate documentation and knowledge articles are created and maintained
Own and maintain the IT asset lifecycle (hardware & software), working with suppliers and internal teams on procurement and stock control
Define and enforce asset management policies and standards - ensuring accurate tracking of assets from procurement to disposal
Proactively monitor asset usage and utilisation, identifying unused devices, inactive lines, or redundant assets
Identify opportunities to optimise costs, reduce waste, and improve supplier utilisation

Continuous Improvement

Own and drive the IT Continuous Service Improvement Plan (CSIP)
Identify opportunities to reduce repeat demand and improve efficiency
Prioritise and deliver initiatives that improve service performance and user experience
Track and report on improvement outcomes and benefits realised

Service Performance & Insight

Report on problem trends, root causes, and improvement outcomes
Analyse service desk metrics to identify opportunities for improvement
Produce regular reporting on recurring incidents, problem resolution progress and service improvement initiatives
Recommend and implement preventative measures
Collaborate with the Helpdesk Manager and Team Leader to improve processes and SLA performance

Governance & Oversight

Provide dotted-line oversight of 1st, 2nd and 3rd line teams in relation to service quality
Ensure consistent adherence to service management processes
Act as a point of escalation for service-related issues and challenges
Deputise for the Helpdesk Manager as required

Essential for role:

Minimum of 3 years of experience in IT service leadership
Experience in Problem Management and Continuous Improvement
Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
Strong understanding of ITIL practices within service management
Strong analytical and troubleshooting skills, with the ability to translate insight into action
Ability to interpret and present service data
Strong communication and stakeholder engagement and influencing skills

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following:

Industry-leading recognition
Social, financial and emotional wellbeing
Training and development to reach your potential

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the role for you!

INDF

Apply Now

Refine Your Search

it service improvement manager jobs in cross hands, cmn

IT Service Improvement Manager

Public Realm Network Manager

Business Analyst

Product Owner

Property Improvement Officer

Care Home Operations Manager - Central

Parking Services Manager

Project Manager

Military & Veterans Area Manager

Area Manager

Highway Maintenance Manager (SWTRA)

Quality Lead Wet Petfood

Area Manager

Operations Manager

Senior Educational Support Adviser

Operations Manager, AMZL - Delivery Station

AIS/GIS Operations Manager

Health and Safety Advisor

Internal Sales Advisor

Depot Manager Role

I want to receive the latest job alerts for it service improvement manager in cross hands, cmn

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