It support technician Work, Jobs in Cross Hands, Wls (with Salaries)

IT Technician
Dunbia —Cross Hands
- Full-time
- Computer literacy
- Engineering
- Analysis skills
1d
Graduate IT Support Engineer
Morgan & Morgan Business and Technology —Llanelli
- £7.55 - £12.21 an hour
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Support Engineer - UK
Ever Nimble —Swansea
- £25,000 - £29,000 a year
- Weekend availability
- Software troubleshooting
- Customer service
- Travel
- Store discount
- Work from home
Quick apply
8d
First Line Trainee / Technical Support Engineer
DM UK —Llanelli
- £24,420 - £30,500 a year
- Full-time
- Microsoft Office
- Driving
- IT
- Free parking
- Work from home
Quick apply
1d
IT Support Engineer - UK
Ever Nimble Ltd —Swansea
- £25,000 - £29,000 a year
- Weekend availability
- Travel
- Communication skills
- Employee discount
Quick apply
8d
Technical & Business Support Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £27,694 - £31,022 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Office experience
- Employee assistance programme
- Employee discount
Service Delivery Specialist
DigiTickets —Swansea
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Driving
Quick apply

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IT Technician

Dunbia -
Cross Hands

Apply Now

Job details

Permanent | Full-time
1 day ago

Qualifications

Computer literacy
Engineering
Technical support
Analysis skills
IT
VMWare
Mechanical knowledge
Help desk
Information Technology

Full job description

Overview

Are you ready to join a pivotal team as an IT Technician at Dunbia, a leading red meat processor known for supplying top-quality beef and lamb to markets worldwide? We are seeking a dedicated individual to support our IT Team in managing IT operations at our Cross Hands site.

The IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware.
This position provides effective diagnostic evaluation of end‐user needs, responding to and resolving each issue or complaint to the end user’s satisfaction.
Resolution includes but is not limited to the following: Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support.
The position also requires accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity.

Working Hours

Sunday 07:00 - 18:30

Monday 07:00 - 18:30

Tuesday 15:30 - 23:30

Wednesday 15:30 - 23:30

Thursday 15:30 - 23:30

Responsibility and Decision‐Making Authority

Involve other team members to establish best practices / decisions.
Act independently when required.
Maintain Dawn Meats Group IT values and policies.
Management/Supervisory Responsibilities: N/A

Responsibilities

Provide quality service to Dunbia Cross Hands customers in all assigned tasks.
Support all internal and external customers with product training, knowledge, and expertise.
Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems.
Log and track support calls raised on the IT Support Desk system prioritising and escalating jobs as required to ensure end user satisfaction.
Identify trends in the support calls and develop documentation to address reoccurring problems and issues.
Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity.
Recommend means for product or system improvements including procedural steps, increased training, and enhanced documentation.
Access software updates, drivers, knowledge bases, and FAQ’s resources via intranet and Internet to assist with end users’ issues.
Assist with the development and testing of newly designed products and systems for operational integrity and functionality.

Knowledge, Skills, and Abilities:

Minimum of one years’ experience in a technical support environment.
Diagnostic and analytical skills
Electro‐Mechanical knowledge would be beneficial.
Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications,
VMWare, Data Base applications, Networking, Web Applications, and internet protocols.
Ability to multitask, a sense of urgency and the ability to maintain a positive attitude.
Excellent telephone presence with organised follow‐up skills.
Ability to be proactive and able to take direction and establish ownership projects tasks.

Qualifications

Education and Experience

IT or engineering degree is beneficial but no essential
Prior Help Desk experience
Licensing / Certification ‐ N/A, although would be beneficial.

No company sponsorship is available to overseas applicants for this position.

Apply Now

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it support technician jobs in cross hands, wls

IT Technician

Graduate IT Support Engineer

IT Support Engineer - UK

First Line Trainee / Technical Support Engineer

IT Support Engineer - UK

Technical & Business Support Officer

Service Delivery Specialist

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