Travel and tourism Work, Jobs in Cumbernauld (with Salaries)

Director of Guest Experience
Marzoqi Global Travel & Hospitality Ltd —Glasgow
- £4,800 - £8,200 a month
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee stock purchase plan
Quick apply
2d
Enterprise Officer
Scottish Fisheries Museum —Scotland
- £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee discount
Quick apply
Director of Travel Operations
Millenium Air Travels Ltd —Glasgow
- £118,000 a year
- Full-time
- Hospitality
- In-person
- Business
- Health & wellbeing programme
- Relocation assistance
Quick apply
1d
Reservations Executive
myhotelbreak.com —Strathaven
- £10.00 - £12.21 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Flexible schedule
Quick apply
4d
Rental Operations – Motorhome Rentals
Motorhome Escapes —Bathgate
- From £26,000 a year
- Full-time
- Hospitality
- Administrative experience
- Organisational skills
Quick apply
5d
Trading Manager - Johnstone
Morrisons —Johnstone
- Hospitality
- Team management
- Employee discount
Quick apply
Trading Manager - Cambuslang
Morrisons —Glasgow
- Hospitality
- Team management
- Employee discount
Quick apply
Trading Manager
Morrisons —Glasgow
- Hospitality
- Team management
- Employee discount
Quick apply
Customer Service Manager (S)
Morrisons —Glasgow
- Hospitality
- Team management
- Employee discount
Quick apply
Tourism & Operations Internship
Indie Campers —Glasgow
- Customer service
- English
- Business
Quick apply
7d
Fresh Food Manager - Giffnock
Morrisons —Glasgow
- Hospitality
- Team management
- Employee discount
Quick apply
Fresh Food Manager - Bishopbriggs
Morrisons —Glasgow
- Hospitality
- Team management
- Employee discount
Quick apply
19h
Fresh Food Manager - Stewartfield
Morrisons —East Kilbride
- Hospitality
- Team management
- Employee discount
Quick apply
Fresh Food Manager (S)
Morrisons —Bellshill
- Hospitality
- Team management
- Employee discount
Quick apply
19h
Housekeeping Supervisor
Glasgow Marriott Hotel —Glasgow
- £13.30 an hour
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply

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Enterprise Officer
Scottish Fisheries Museum —Scotland
Must possess a full, clean driving license and have access to a reliable car for extensive travel to external meetings, events, and fieldwork (expected 80% of…
£32,000 a year
Quick apply
Director of Guest Experience
Marzoqi Global Travel & Hospitality Ltd —Glasgow
Marzoqi Global Travel & Hospitality Ltd is seeking an experienced and service-focused *Director of Guest Experience* to lead guest service strategy, improve…
£4,800 - £8,200 a month
Quick apply
2d

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travel and tourism jobs near cumbernauld

Director of Guest Experience

Marzoqi Global Travel & Hospitality Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£4,800 - £8,200 a month
2 days ago

Benefits

Free parking
Employee stock purchase plan
Canteen
Company events
Private medical insurance
Shuttle service provided
Free fitness classes

Qualifications

Hospitality
Management
Guest relations
Customer service
Microsoft Office
Guest services
Leadership
Hospitality management

Full job description

Job Summary

Marzoqi Global Travel & Hospitality Ltd is seeking an experienced and service-focused Director of Guest Experience to lead guest service strategy, improve customer journeys, and ensure exceptional standards across travel and hospitality operations. This role is ideal for a strong hospitality leader who can manage teams, enhance service quality, support client satisfaction, and create memorable guest experiences.

What You'll Do

Lead the overall guest experience strategy across travel and hospitality services.
Oversee guest relations, customer service, bookings support, and service delivery standards.
Manage guest experience teams, supervisors, and operational support staff.
Monitor guest feedback, satisfaction scores, service quality, and performance metrics.
Develop service improvement plans to enhance customer journeys and guest loyalty.
Work with travel partners, suppliers, clients, and internal teams to ensure smooth service delivery.
Resolve escalated guest concerns with professionalism and practical solutions.
Support staff training, coaching, performance management, and service culture development.
Prepare guest experience reports, operational updates, and improvement recommendations.
Ensure company standards, customer care procedures, and hospitality best practices are followed.

Requirements

Experience in guest experience, hospitality management, travel operations, customer service leadership, hotel operations, tourism, or a related field is preferred.
Previous senior leadership or management experience is highly desirable.
Strong understanding of guest relations, service recovery, customer journey improvement, and hospitality standards.
Excellent communication, leadership, organisation, and problem-solving skills.
Ability to manage teams, service priorities, guest expectations, and operational deadlines.
Comfortable using email, booking systems, CRM platforms, Microsoft Office, reporting tools, and hospitality management software.
Professional, calm, and customer-focused approach to service delivery.
Applicants with strong hospitality, travel, tourism, or customer experience leadership are encouraged to apply.

Why Work With Us

Competitive salary package.
Supportive and professional working environment.
Career progression and leadership development opportunities.
Ongoing training and professional support.
Opportunity to shape guest experience standards within a growing travel and hospitality company.

Pay: £4,800.00-£8,200.00 per month

Benefits:

Canteen
Company events
Employee stock purchase plan
Free fitness classes
Free parking
Private medical insurance
Shuttle service provided

Work Location: In person

Quick apply

Refine Your Search

travel and tourism jobs in cumbernauld

Director of Guest Experience

Enterprise Officer

Director of Travel Operations

Reservations Executive

Rental Operations – Motorhome Rentals

Trading Manager - Johnstone

Trading Manager - Cambuslang

Trading Manager

Customer Service Manager (S)

Tourism & Operations Internship

Fresh Food Manager - Giffnock

Fresh Food Manager - Bishopbriggs

Fresh Food Manager - Stewartfield

Fresh Food Manager (S)

Housekeeping Supervisor

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