We have an exciting opportunity for a Digital Product Owner to join our Digital Experience Team to be the key link between the commercial & operational functions with the IT delivery teams, who always puts the customer at the heart of everything they do.
You will own the post book proposition across easyJet airline products, delivering and optimising experiences for our customers, driving commercial return and increased customer engagement & satisfaction. You’ll champion best practice and the role our digital channels can play in our commercial, customer & operations programmes while driving the implementation of feature developments through collaborative working with internal and external partners, putting customer insight/analytics at the heart of our thinking.
The role holder will engage with senior stakeholders across airlines and holidays and will be a key point of contact for senior leaders, attending board level meetings to provide updates and insight in this critical area
This is permanent opportunity, based in Luton! (Hybrid Working)
What you'll be doing
A smart, hands-on and creative person, with previous experience in delivering digital features, tools and experiences.
Creation, ownership and communication of product roadmaps showing prioritised activity in support of our post book strategy
User-focused individual who keeps the customer at the heart of everything you do, while having very strong commercial awareness.
Data-driven change. Base your decisions on facts rather than opinions.
Experience in ancillaries, specifically working with 3rd party partners, with understanding of trading pressures and impact
A people person. You’ll have to search out and collaborate with a range of stakeholders across the business.
Self-motivated and results-driven with a “take charge” attitude to manage the full development cycle of a product.
Agile and innovative with the tenacity to thrive in a constantly changing environment.
You need to be able to balance marketing, technology, analytics and experimentation at all times.
Very strong presentation and influencing skills
Outstanding networking skills to work across teams and departments
Requirements of the Role
What you'll bring to the team
Can do, positive, delivery & results orientated team player.
Deep understanding of eCommerce and ancillary attachment
An experienced stakeholder manager. Credible with senior leaders
A passion for digital technology and its application in business.
Extensive experience & understanding of eCommerce Product development.
Previous experience working on travel related websites welcomed.
A broad understanding of the role product plays in an organisation.
A true “customer first” thinker – naturally representing the customer throughout the idea generation and development process.
An understanding & experience of user experience and design processes
Ability to work in a fast paced, ambitious team under pressure
What we can offer you
Competitive base salary
Up to 20% bonus
25 days holiday
BAYE, SAYE & Performance share schemes
7% pension
Life Assurance
Flexible benefits package
(Work Away) enabling you to work abroad for up to 30 working days per year.
Excellent staff travel benefits
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