Customer liaison officer Work, Jobs in Derby, Eng (with Salaries)

Customer Liaison Officer
Places for People —Derby
- £30,000 a year
- IT
- Communication skills
- Employee discount
- Flexible schedule
6d
Public Liaison Officer
Jackson Civil Engineering —Nottingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
23h
Patient Liaison Officer
Circle Health Group —Nottingham
- Up to £25,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Life insurance
Tier 1 Complaints Officer
Office of the Public Guardian —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
6d
Knowledge and Information Liaison Officer (KILO)
Office of the Public Guardian —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Work from home
7d
Customer Care Co-Ordinator
Network Plus —Alfreton
- £28,000 - £28,600 a year
- Communication skills
Quick apply
7d
Security Officer Days 42hrs - Derbion
Savills Management Resources —Derby
- £28,752 a year
- Rotating shift
- First Aid Certification
- Communication skills
8d
Senior Resident Liaison Officer
PiLON —Nottingham
- Full-time
- Customer service
- Communication skills
- Referral programme
Quick apply
Security Officer
Apleona —Mansfield
- £37,139.64 a year
- Employee discount
Resident Liaison Officer
United Infrastructure —Nottingham
- Full-time
Quick apply
Response Supervisor
Magpie Security Ltd —Colwick
- From £14 an hour
- Weekend availability
- English
- In-person
Quick apply
1d
Contractor Supervising Officer (CSO)
Integral UK —Derby
- Full-time
- IT
- Computer skills
- Communication skills
Quick apply
Buying Support Officer
Derbyshire Support Facilities Services —Chesterfield
- £24,853 a year
- Full-time
5d
Contractor Supervising Officer
Integral UK —Derby
- Full-time
- Organisational skills
- Communication skills
Quick apply
MBS Release Lead
Metropolitan Police —Kilburn
- £68,112 - £72,953 a year
- Full-time
- Azure
- Oracle
- Computer Science
6d
Contract Manager
The Peoples Building Services —Nottingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Maintenance
- Free parking
Quick apply

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Customer Liaison Officer

Places for People -
Derby

Apply Now

Job details

Permanent
£30,000 a year
6 days ago

Benefits

Free flu jabs
Company pension
Employee discount
Flexible schedule

Qualifications

Driving Licence
Complaint handling
IT
Communication skills

Full job description

Location:

Derby (DE22)
Salary:

£30,000 + Benefits
Employment Type:

Permanent
Hours per Week:

36.25
Grade:

6
Closing Date:

19 June 2026

Reporting Group:

Assets and Investments

Assets and Investments

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a community that cares about you!

More about your role

As a Client Liaison Officer, you will play a vital role in supporting customers before, during and after improvement works are carried out in their homes. You will be the key link between customers, site teams and wider stakeholders, ensuring that communication is clear, timely and supportive throughout every stage of the project.

You will manage customer relationships across investment programmes, keeping residents informed about schedules, updates and any changes to planned works. You'll handle queries, feedback and complaints with professionalism, ensuring issues are resolved quickly and fairly while maintaining a positive customer experience.

Working closely with delivery teams, you will identify and escalate access issues, customer vulnerabilities and any risks to project delivery. You will also maintain accurate records of all interactions, contribute to performance reporting, and support the continuous improvement of services through customer feedback and satisfaction surveys.

In addition, you will support community engagement activities such as local meetings and events, helping to build trust and strong relationships within the communities we serve.

Essential Criteria

Proven experience in a Customer or Resident Liaison role within construction or social housing
Good understanding of construction activities and how they impact customers
Strong communication skills, both written and verbal, with the ability to engage a range of stakeholders
Experience of handling complaints and resolving issues in a fair and timely manner
Full UK driving licence

More about you

As our Client Liaison Officer you will be responsible for delivering a high-quality customer experience throughout investment programmes. You are customer-focused, proactive and confident in managing relationships with a wide range of people.

You will enjoy working both independently and as part of a team, balancing multiple priorities while staying organised and detail-focused. With a calm and professional approach, you will handle challenging situations with empathy and fairness, always striving to find the best outcome for customers.

You're someone who takes pride in making a positive impact in local communities and is motivated by improving customer satisfaction and service delivery. Strong IT skills and the ability to manage data and communications effectively will also support your success in this role.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

Competitive salary with regular annual review
Pension with matched contributions up to 7%
Bonus scheme for colleagues at 2%
35 days holiday (including bank holiday) with option to buy or sell days
Healthcare cashback plan for everyday medical costs - up to £500 savings per year
Access to wellbeing support such as counselling and flu jabs
Private GP and health support services available
Access to a rewards platform with retail and lifestyle discounts
Savings on groceries, travel, shopping and home products
Ongoing training and development opportunities
Access to professional qualifications and career progression
Internal development programmes and learning support
Recognition schemes such as Star Awards and Colleagues Awards
Strong focus on inclusion, wellbeing and colleague engagement
Free membership to Places Gyms

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team [email protected]

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected].

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Apply Now

Refine Your Search

customer liaison officer jobs in derby, eng

Customer Liaison Officer

Public Liaison Officer

Patient Liaison Officer

Tier 1 Complaints Officer

Knowledge and Information Liaison Officer (KILO)

Customer Care Co-Ordinator

Security Officer Days 42hrs - Derbion

Senior Resident Liaison Officer

Security Officer

Resident Liaison Officer

Response Supervisor

Contractor Supervising Officer (CSO)

Buying Support Officer

Contractor Supervising Officer

MBS Release Lead

Contract Manager

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