Logistics coordinator Work, Jobs in Dodington, Som (with Salaries)

E-commerce Operations Coordinator
Loaded Dice Ltd —Sully ED
- £25,000 - £30,000 a year
- Full-time
- Customer service
- In-person
- Phone etiquette
- Free parking
- Employee discount
Quick apply
13d
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ADM —Lopen
- Microsoft Excel
- Microsoft Office
- Organisational skills

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E-commerce Operations Coordinator

Loaded Dice Ltd
Sully ED

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
13 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Driving Licence
Customer service
Warehouse management system
E-commerce
Phone etiquette
Communication skills
Help desk

Full job description

We're looking for an organised, customer-focused all-rounder to keep our online store and order operations running smoothly. You'll be the link between our customers, our Shopify store and our warehouse — handling enquiries, managing orders end-to-end, keeping product listings up to date, and occasionally getting behind the wheel to move stock.

You will be located in a warehouse at the heart of the operations to maintain smooth running.

Key responsibilities

Customer service
Respond to customer enquiries promptly and professionally via Gorgias (email, chat, social)
Resolve issues around orders, deliveries, returns and refunds
Order management (Shopify)
Edit, amend and cancel orders as needed
Monitor and manage pre-orders, keeping customers informed of timelines
Process and track returns and exchanges
Product & listings
Add new products to Shopify with accurate descriptions, images, pricing and stock
Keep existing listings accurate and up to date
Warehouse & fulfilment
Use Mintsoft (warehouse management software) to track stock and orders
Liaise with warehouse staff to investigate and resolve order errors or discrepancies
Logistics
Drive the company van to deliver stock from the warehouse to our shop as required

Essential requirements

Previous experience in customer service and/or e-commerce operations
Confident with online systems; able to pick up new software quickly
Strong organisation, attention to detail and problem-solving
Clear written and verbal communication
Full, valid UK driving licence (comfortable driving a manual van)
Right to work in the UK

Desirable / nice-to-have

Hands-on experience with Shopify, Gorgias or Mintsoft (or similar helpdesk/WMS tools)
Experience handling returns and pre-orders

You'll thrive here if you're

Calm under pressure and happy juggling several tasks
Proactive — you spot and fix problems before they escalate
A team player who's just as comfortable dealing with customers as on the warehouse floor

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Experience:

Customer service: 2 years (required)
Warehouse management system: 1 year (preferred)
E-commerce: 1 year (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

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