Social care Work, Jobs in Douglas, Iom (with Salaries)

Customer Care Coordinator
Dandara —Douglas
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
11d
Support Worker
Staffordshire County Council —Douglas
- From £15.63 an hour
- Weekend availability
- Microsoft Outlook
- Communication skills
- School
6d
Education Support Officer - Specialist Provision Centre - St Ninian's High School
Isle of Man Government —Douglas
- £28,426 - £34,289 a year
- Part-time
- School
- Free parking
- Relocation assistance
13d
Social Worker - Older People's Community Social Work Team
Isle of Man Government —Douglas
- £50,526 - £58,786 a year
- Part-time
- Care plans
- Relocation assistance
- Annual leave
10d
Teacher of Social Sciences - St Ninian's High School
Isle of Man Government —Douglas
- £42,718 - £54,589 a year
- Full-time
- Bachelor's degree
- School
- Teaching
- Free parking
- Relocation assistance
10d
Customer Service Administrator
Zurich Insurance —Douglas
- Customer service
- Microsoft Office
10d
Wellbeing Coordinator
Caring Homes Group —Peel
- £12.86 an hour
- Part-time
- Organisational skills
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
Quick apply
12d
Additional Support Worker (Drivers required)
Autism Initiatives —Isle Of Man
- £15.23 - £17.28 an hour
- Full-time
- Employee assistance programme
3d
Senior Education Support Officer - Pastoral Worker - Ballakermeen High School
Isle of Man Government —Douglas
- £37,204 - £43,466 a year
- Part-time
- Communication skills
- School
- Teaching
- Free parking
- Relocation assistance
13d
Education Support Officer - Specialist Provision Centre - Peel Clothworkers School
Isle of Man Government —Peel
- £28,426 - £34,289 a year
- Part-time
- School
- Free parking
- Relocation assistance
5d
Cook
Staffordshire County Council —Douglas
- From £13.69 an hour
- Weekend availability
- Cooking
- School
Service Manger (Drivers preferred)
Autism Initiatives —Douglas
- £41,045 - £44,536 a year
- Full-time
3d
Support Worker (Driver required)
Autism Initiatives —Isle Of Man
- £29,812 - £33,825 a year
- Full-time
- Annual leave
- Employee assistance programme
3d
Lunchtime Assistant - Ballacottier School
Isle of Man Government —Douglas
- £24,838 - £27,075 a year
- Part-time
- School
- Free parking
- Relocation assistance
5d
Area Manager
Autism Initiatives —Douglas
- Full-time
- Travel
3d
Finance Administrative Officer
Isle of Man Government —Douglas
- £28,426 - £34,289 a year
- Part-time
- Relocation assistance
- Annual leave
3d
Senior Practitioner - Adult Generic Team - Internal Only
Isle of Man Government —Douglas
- £54,500 - £63,427 a year
- Full-time
- Leadership
- Relocation assistance
- Annual leave
5d
Health Care Assistants
LV Care Group —Ramsey
- Full-time
- Organisational skills
- Care plans
- Communication skills
Quick apply
Joiner
Isle of Man Government —Douglas
- £28,426 - £34,289 a year
- Full-time
- Free parking
- Relocation assistance
7d
Senior Support Worker (Driver preferred)
Autism Initiatives —Douglas
- £36,183 a year
- Weekend availability
- Annual leave
- Employee assistance programme
3d

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Customer Care Coordinator

Dandara -
Douglas

Apply Now

Job details

11 days ago

Benefits

Annual leave
Employee assistance programme
Private medical insurance
Employee discount
Pay rise

Qualifications

Customer service
Microsoft Office
Purchasing
IT
Construction
Communication skills

Full job description

Customer Care Coordinator

At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build.

Our Customer Care team in the Isle of Man make sure home buyers receive the very best care following their home buying experience. Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help. More importantly than that though, is your passion for quality and professionalism.

What you'll be doing

Act as the first point of contact for homeowners regarding customer care and defect enquiries.
Log, track, and manage customer care issues from report through to resolution.
Schedule and coordinate Customer Care Technicians and subcontractors to attend remedial works.
Communicate clearly and professionally with homeowners to manage expectations and appointment times.
Ensure defects are addressed within agreed service levels and warranty requirements.
Maintain accurate and up-to-date customer care records and systems.
Monitor outstanding issues and follow up to ensure timely completion.
Support defect inspections and quality checks where required.
Escalate unresolved or high-risk issues to Customer Care Management.
Ensure compliance with company procedures, consumer codes, and health & safety requirements.
Contribute to continuous improvement of customer care processes and customer satisfaction.
Follow up on customer feedback via customer surveys in close-cooperation with Customer Care Manager
Strive to achieve gains in ‘Customer Satisfaction’ and ‘Recommended’ ratings as reported by HBF.
Carry out day to day office administration to drive smooth running of the department.

What you'll bring

Experience in a Customer Care Coordinator, Customer Service, or Aftercare role, ideally within housebuilding or residential construction.
Strong customer service and communication skills.
Highly organised with the ability to manage multiple cases and priorities.
Confident in dealing with homeowners, subcontractors, and internal teams.
Comfortable using customer care systems and Microsoft Office.
Calm, professional, and solutions-focused approach.
Understanding of new-build warranty processes is advantageous but not essential.

Why Dandara

Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability, or quality. Today Dandara is one of the UK’s largest independent property development companies and it’s all thanks to the vision and passion of our dedicated team. We have a strong track record of delivering excellent houses as evidenced by our consistently high scores from our customers and our 5 Star Housebuilder awards.

What's in it for you

Competitive salary depending on experience
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
Discretionary annual bonus scheme
Private medical insurance
Life assurance (3x salary, with option to increase to 4x)
Employee assistance programme
Discounts on a range of retailers, restaurants, leisure providers and more

Apply Now

Refine Your Search

social care jobs in douglas, iom

Customer Care Coordinator

Support Worker

Education Support Officer - Specialist Provision Centre - St Ninian's High School

Social Worker - Older People's Community Social Work Team

Teacher of Social Sciences - St Ninian's High School

Customer Service Administrator

Wellbeing Coordinator

Additional Support Worker (Drivers required)

Senior Education Support Officer - Pastoral Worker - Ballakermeen High School

Education Support Officer - Specialist Provision Centre - Peel Clothworkers School

Cook

Service Manger (Drivers preferred)

Support Worker (Driver required)

Lunchtime Assistant - Ballacottier School

Area Manager

Finance Administrative Officer

Senior Practitioner - Adult Generic Team - Internal Only

Health Care Assistants

Joiner

Senior Support Worker (Driver preferred)

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