Complaints coordinator Work, Jobs in Dudley (with Salaries)

Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £30,000 a year
- Full-time
- In-person
- Communication skills
- Time management
Quick apply
12d
Customer Resolutions Coordinator
Arcus FM —Redditch
- £25,000 - £30,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
4d
Data Co-ordinator
Dove Home Care Agency Ltd —Solihull
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Operations Coordinator
Eighty Eight Managment Ltd —Wolverhampton
- £14,560 - £31,200 a year
- Part-time
- CRM software
- Supervising experience
- Driving
- Flexitime
- Flexible schedule
Quick apply
8d
Quality Coordinator
UK Public Analysts —Wolverhampton
- Part-time
- Laboratory experience
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Clinic Coordinator
Therapie Clinic —Birmingham
- £12.85 - £14.00 an hour
- Customer service
- Analysis skills
- Communication skills
- Paid training
- Annual leave
10d
Student Casework Co-ordinator - 12-month maternity cover contract
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- University
2d
Estate Services Coordinator - Birmingham, B4
Encore —Birmingham
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee discount
Quick apply
Account Coordinator C&I
Reconomy Connect —Telford
- Overtime
- Hybrid work
- Microsoft Office
- Employee assistance programme
- Referral programme
13d
Estates Environmental Co-ordinator
Platform Housing —Worcester
- £29,154 - £32,393 a year
- Monday to Friday
- Administrative experience
- Travel
- Free parking
- Annual leave
11d
Sales & Service Coordinator - Social Housing
Reconomy Connect —Telford
- Full-time
- Microsoft Office
- Employee assistance programme
- Referral programme
CYP Co-Ordinator – Birmingham
Midland Mencap —Birmingham
- £32,160 a year
- Weekend availability
- Remote
- Working with children
- Team management
- IT
Customer Service Coordinator
Baxters Food Group —Burntwood
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
Quick apply
5d
Office Coordinator
McDermotts —Birmingham
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
FOH Supervisor | Gladiators Experience
Far and Beyond —Birmingham
- £16 an hour
- Weekend availability
- Supervising experience
People Operations Officer, People, Risk and Casework
Government Internal Audit Agency —Birmingham
- £40,979 - £50,538 a year
- Part-time
- Presentation skills
- Human resources
- Annual leave
- Employee discount
6d
Principal Officer Safeguarding - CASS/MASH
Birmingham City Council —Birmingham
- £54,495 - £64,811 a year
- Full-time
- Management
- Supervising experience
- Leadership
12d
SIS Technical Trainer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
2d
Logistics Service Delivery Coordinator (4 on 4 off Shift)
Crown SDS (Service Delivery Solutions) —Tamworth
- £28,000 a year
- 12 hour shift
- Microsoft Excel
- Customer service
- English
- Free parking
- Store discount
Quick apply
5d

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complaints coordinator jobs near dudley

Complaints Coordinator

WORD360 Language Services -
Birmingham

Apply Now

Job details

£26,000 - £27,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Gym membership
Flexible schedule
Sick pay

Qualifications

Administrative experience
Organisational skills
Linguist experience
Communication skills
Negotiation

Full job description

About The Role

Main Purpose of Job

The Complaints & Linguist Engagement Coordinator will be responsible for the effective management and resolution of customer complaints while also overseeing the ongoing engagement, performance, and compliance of subcontracted linguists.

Responsibilities and Duties

Complaints Handling & Quality Assurance

Assisting with daily monitoring and management of the feedback Mailbox.
Manage follow-ups for all complaints received via email and/or telephone.
Investigate complaint cases by engaging with all relevant parties.
Keep complainants regularly updated in line with company SLAs.
Respond to all complaints in adherence to company SLAs.

Linguist Engagement, Performance & Compliance

Conduct follow-up communications with newly onboarded linguists to ensure effective system adoption and understanding of industry guidelines.
Monitor subcontractor (linguist) performance and work with the wider team to address incidents or service issues.
Contact inactive linguists to explore re-engagement or archive records where appropriate.
Maintain regular communication with linguists to gather feedback, resolve challenges, and support retention.
Advocate for improvements based on linguist feedback where appropriate.
Assist in planning and coordinating linguist roadshows, workshops, and engagement events.
Ensure all actions and updates are accurately documented against linguist profiles.

Skills and Attributes Required

Proven experience in complaints handling (minimum 1 year).
Strong interpersonal and relationship-building skills.
Experience working in a fast-paced, high-pressure environment.
Excellent organisational skills with the ability to manage multiple priorities.
Strong attention to detail and analytical problem-solving ability.
Competence in maintaining accurate, timely records.
Excellent written and verbal communication skills.
Ability to work independently while contributing effectively to a small team.
Previous administrative experience.
Negotiation skills and adaptability to changing demands.
Self-motivated with a proactive approach to workload management.

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, free gym memberships, free cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Recruitment Process

Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
Finalists will attend a final interview (again, either online or face-to-face).
Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

Apply Now

Refine Your Search

complaints coordinator jobs in dudley

Complaints Coordinator

Transport Coordinator

Customer Resolutions Coordinator

Data Co-ordinator

Operations Coordinator

Quality Coordinator

Clinic Coordinator

Student Casework Co-ordinator - 12-month maternity cover contract

Estate Services Coordinator - Birmingham, B4

Account Coordinator C&I

Estates Environmental Co-ordinator

Sales & Service Coordinator - Social Housing

CYP Co-Ordinator – Birmingham

Customer Service Coordinator

Office Coordinator

FOH Supervisor | Gladiators Experience

People Operations Officer, People, Risk and Casework

Principal Officer Safeguarding - CASS/MASH

SIS Technical Trainer

Logistics Service Delivery Coordinator (4 on 4 off Shift)

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