Home manager Work, Jobs in Dungiven, Dry (with Salaries)

Client Relationship Manager
Leap Lessons LLP —Derry
- From £31,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Care experience
- Free parking
- Work from home
Quick apply
13d
Customer Success Manager
SourceDogg UK Ltd —Derry
- Full-time
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- Microsoft Excel
- Oracle
- ERP systems
- Health & wellbeing programme
- Work from home
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4d
Postperson with Driving
Royal Mail Group —Limavady
- Full-time
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Deputy Home Manager
Conway Group —Derry
- £24 an hour
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
4d
Account Manager - Local Sales - North West
Bauer Media Outdoor NI Limited —Derry
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
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- Free parking
- Work from home
Quick apply
Internal Sales Manager
REXEL —Derry
- Full-time
- Leadership
- Annual leave
- Employee discount
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Olivia's Haven - Retail & Workshop Team Members - FT & PT
Olivia's Haven —Coleraine
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4d
Delivery Manager
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Pegasus Couriers —Ballymoney
- £171 - £191 a day
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Assistant Manager
Nandos —Derry
- Up to £33,500 a year
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Retail Customer Assistant - Nights
Coastline Gaming —Derry
- Part-time
- Hospitality
- No experience needed
Quick apply
Occupational Health Advisor
Optima Health —Derry
- Up to £45,000 a year
- Part-time
- Hybrid work
- Case management
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Stock Manager
NEXT —Coleraine
- From £15,200 a year
- Part-time
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11d
Production and Supply Scheduler
Eakin Healthcare —Coleraine
- Full-time
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- Free parking
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Quick apply
Assistant Manager - Coleraine
KFC Ireland & Northern Ireland —Coleraine
- £32,000 - £35,000 a year
- Full-time
- Restaurant
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12d
Assistant Manager
KFC Coleraine - Hanover Place —Coleraine
- £14 an hour
- Full-time
- Restaurant
- Employee discount
Deputy Manager
Home Bargains —Cookstown
- £37,020 a year
- Part-time
- Sales
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4d
Quality & Compliance Lead – Domiciliary Care Service
Bryson Care West —Derry
- £32,500 a year
- Call to connect
- IT
- In-person
- Communication skills
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Senior Positive Behaviour Support Worker
Inspired 2 Care LTD —Magherafelt
- From £15.40 an hour
- Part-time
- Mentoring
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Staff Nurse
Conway Group —Derry
- £19 - £22 an hour
- Full-time
- English
- Free parking
- Annual leave
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5d

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Client Relationship Manager

Leap Lessons LLP
Derry

Quick apply

Job details

Permanent | Full-time | Fixed term contract
From £31,000 a year
13 days ago

Benefits

Free parking
Work from home
Company events
On-site parking

Qualifications

CRM software
Management
Care experience
Supervising experience
Customer relationship management
Relationship management
IT
Leadership
Communication skills

Full job description

Client Relationship Manager

Leap Lessons Music School

Salary: £31,000 - £34,000 starting

Job Type: Full-time, Permanent

Location: Hybrid, with periodic in-person work in Derry/Londonderry

Role Level

This is a senior client-experience and operations role within a growing music education business. We are looking for someone who has already demonstrated strong judgement, ownership and client-facing maturity in previous roles.

Applicants should be experienced in:

Overseeing and enhancing client experiences
Managing and supporting team members
Working with CRM software and spreadsheets
Handling client conversations

This role requires someone who can take responsibility for broad outcomes, not just complete assigned tasks. It will suit someone with several years experience in client relationship management, operations, customer success, service management, education administration, or similar.

About Leap Lessons

Leap Lessons is a thriving music school, based in Derry. We deliver high-quality music education in a fun, dynamic environment, working with students and families over a client journey that often spans years.

As the school continues to grow, we are hiring a Client Relationship Manager to help oversee the quality, consistency and commercial strength of that journey.

About the Role

The Client Relationship Manager will be the nexus between our students and their families, the teaching team and the operations team.

This will encompass:

1. Operations Oversight

Managing and supporting our Operations Coordinator, who handles the day-to-day lesson bookings, scheduling and admin tasks.

2. Teaching Team Coordination & Accountability

Working closely with teachers to gather insight on student progress, learning needs and client experiences. You will help ensure that teachers’ updates, student reporting and operational follow-through are completed consistently and on time, supporting a high-quality experience for students and their families.

3. Student Journey Management

Synthesising teacher feedback, client feedback and operational context to support a long-term student journey. This includes recognising when adjustments may be needed, coordinating appropriate next steps, and communicating with families in a sensitive and professional way.

Key Responsibilities

Your responsibilities will include:

Improving workflows, SOPs and internal processes that support the client journey.
Proactively identifying opportunities to improve the client experience, strengthen retention and make operations more effective.
Managing operational priorities with the Operations Coordinator.
Monitoring client experience, retention patterns and recurring issues, then pursuing practical solutions.
Being an emotionally-intelligent and professional point of contact for student families when they need guidance or support.
Gathering and following up on teacher input relating to student progress, reporting and client experience.
Supporting a culture of high standards, accountability, care and continuous improvement.

Required Skills and CharacteristicsClient Experience & Retention

You will need real experience in client care, customer experience, relationship management, operations, or a similar people-focused role. You should understand and be excited by making students and their families feel special.

Client Communication

You should be articulate in speaking with students and their parents by phone, message and in person. Excellent written communication is essential.

Maturity & Judgement

We are looking for someone grounded, level-headed and professional. You should be able to read situations well, make sensible decisions and handle responsibility with confidence.

Ownership & Initiative

This role will suit someone who takes responsibility, follows through and helps the business move forward. We are looking for someone proactive, reliable and solutions-focused.

Organisation, CRM & Systems

You should be highly organised and confident with technology, with the ability to maintain smooth digital workflows.

Process Improvement

You should be able to spot gaps, inefficiencies and opportunities to improve systems that enhance the client experience.

Leadership & Assertiveness

You will need the confidence to lead conversations, support team members and hold standards. Previous management or supervisory experience is desirable.

Hybrid Working

This is a hybrid role. Much of the work can be done remotely, but you should be available for periodic in-person work in Derry/Londonderry.

Salary

The starting salary is £31,000 - £34,000 per year dependant on experience and aptitude. Further increases will relate to job performance.

Why Join Leap Lessons?

This is an opportunity to join a busy music school in a role with real influence. You will have a direct impact on the experience of our students, families and team, and make sure that the school continues to operate with warmth, care and high standards.

leaplessons.com

Pay: From £31,000.00 per year

Benefits:

Company events
Free parking
On-site parking
Work from home

Application question(s):

1. Client Care Experience

How many years’ experience do you have in client relationship oversight, management, operations, or similar?

• Less than 1 year
• 1–2 years
• 3–4 years
• 5+ years

Please explain how your CRM experience relates to this role.

2. Management Experience

How many years of management, supervisory or team leadership experience do you have?

• None
• Less than 1 year

1–2 years
3–4 years

• 5+ years

Please explain how your management experience relates to this role.

3. Digital Systems

How would you rate your ability with relevant digital tools?

• Basic
• Intermediate
• Advanced
• Expert

Please explain how your IT expertise relates to this role.

4. Client Conversations

How confident are you handling client/customer interactions by phone, including sensitive conversations or concerns?

Not confident

• Somewhat confident
• Confident
• Very confident

Please explain how your client-facing experience relates to this role.

5. Hybrid Availability

Are you able to attend in-person work in Derry/Londonderry periodically?

• Yes
• No

Please give more detail if relevant

8. Employment & Notice Period

Are you currently employed? If so, what is your current notice period?

Work Location: Hybrid remote in Derry BT47 2NS

Quick apply

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