Field Operations Manager (FOM)
Role & Responsibilities
The Field Operations Manager (FOM) will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
Principal Responsibilities
Customer Engagement
- Develop strong trust relationships with key customer contacts.
- Work with Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
- As needed, directly contact customers to schedule FSS contract or SPOT activities to ensure customer availability.
- Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs.
- Provide exceptional support to customers and resolve any issues or concerns.
Operational
- Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices.
- Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit.
- Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM.
- Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues. Process Solutions - 2 –
Work with cross-functional teams to achieve business objectives.
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Work Force Planning
- Optimize resource allocation and drive productivity.
- Ensure FSS time entry, billability and overtime meet business targets.
- Ensure effective work execution, planning, and competency of the teams in their territory.
- Manage the relationship with GES and COEs for outsourcing packaged work.
- Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required.
- Ensure correct visas for foreign workers in partnership with FSM and GMS.
Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security.
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Training and Development
- Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role.
- Identify FSS skills gaps and drive competencies to support future needs.
- Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
- Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
Our Offer
- Work for a well-known brand with a continued focus on innovation and growth.
- Join a dynamic team where most leaders are promoted from within
A culture that fosters inclusion, diversity, and innovation
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We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
