Customer care officer Work, Jobs in East Malling, Ken (with Salaries)

Customer and Business Support Officer
Medway Council —Chatham
- £26,654 a year
- Call to connect
- Hybrid work
- Customer service
- Travel
- Communication skills
9d
Relief - Security Officer Kent
BidvestNoonan —Borough of Tonbridge and Malling
- £13.50 an hour
- Full-time
- University
- IT
- Annual leave
Quick apply
Loss Prevention Officer
TK Maxx —Gillingham
- Full-time
- Employee assistance programme
- Employee discount
PCN Patient Support and Care Coordination Officer
Grays PCN —Grays
- £26,000 a year
- Part-time
- GP surgery experience
- IT
- In-person
- Free parking
Quick apply
Patient Care Coordinator / PALs Officer
Kent Community Health NHS Foundation Trust —Ashford
- £24,937 - £26,598 a year
- Full-time
- Customer service
13d
Security Officer
TMS Protection Ltd —Tonbridge
- £13 an hour
- Full-time
- Driving
- In-person
- Time management
Quick apply
Complaint Liaison Officer
Blue Motor Finance Ltd —Sevenoaks
- CRM software
- English
- Microsoft Office
Quick apply
9d
Resident Liaison Officer
Bell Building Projects Ltd —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Income Officer
MHS Homes —Chatham
- £40,314 a year
- Full-time
- Customer service
- Free parking
Quick apply
11d
Care Home Receptionist
The Jawa Group —London
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Quick apply
4d
Lettings Officer
Royal Borough of Greenwich —Woolwich
- £35,520 - £36,585 a year
- Full-time
- Microsoft Office
4d
Resident Liaison Officer
Equans —Croydon
- Full-time
- Customer service
- Maintenance
- Administrative experience
- Annual leave
- Employee discount
Customer Care Officer
United Infrastructure —Brentwood
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Civil Enforcement Officer
Fix Space Recruitment Ltd —Grays
- £17.38 an hour
- Temporary
- Customer service
- IT
- In-person
Quick apply
3d
Senior Individual Giving Officer
ellenor —Gravesend
- £27,857 - £30,997 a year
- Full-time
- Hybrid work
- Project management
- Leadership
- Marketing
- Annual leave
- Employee assistance programme
6d
Security Officer
BidvestNoonan —Swanley
- £13 an hour
- Full-time
- Computer literacy
- Communication skills
Quick apply
Civil Enforcement Officer
Tunbridge Wells Borough Council —Royal Tunbridge Wells
- £25,956 a year
- Weekend availability
- Hybrid work
- No experience needed
- Driving
- Communication skills
- Free parking
- Annual leave
9d
Support Services Supervisor
ISS Facility Services —Orpington
- £14.19 - £16.19 an hour
- Weekend availability
- Management
Fitness & Lettings Officer
The Thinking Schools Academy Trust —Rochester
- £14.51 an hour
- Weekend availability
- School
- Employee assistance programme
- Referral programme
4d
Fund Order Services, Officer
State Street —London
- Full-time
- Microsoft Excel
- Accounting

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customer care officer jobs near east malling, ken

Customer and Business Support Officer

Medway Council -
Chatham

Apply Now

Job details

£26,654 a year
9 days ago

Qualifications

Customer service
C
Communication skills

Full job description

Job Introduction

Join Our Frontline Team – Make a Real Difference Every Day

Are you passionate about helping people and delivering excellent customer service? We’re looking for enthusiastic and committed Customer and Business Support Officers to join our dynamic team at Gun Wharf.

About the Role

As part of the Customer and Business Support (CABS) service, you’ll be the first point of contact for a wide range of council services. You’ll handle telephone enquiries related to:

Waste and recycling
Planning, housing and homelessness
Council tax and benefits
Blue badge and bus passes
Libraries, payments, complaints, and more

This is a fast-paced and rewarding role where you’ll support residents who may be facing financial hardship or need urgent assistance. You’ll need:

Excellent communication and customer care skills
Strong ICT abilities and confidence with calculations
A calm, empathetic approach to problem-solving

Beyond Customer Service

Over time, you’ll also support internal teams with business administration tasks, including minute-taking and agile support across departments.

Where You’ll Work

You’ll be based at Gun Wharf, with occasional travel to other sites. After your induction and training period (typically 6–12 months), there may be opportunities for hybrid working with full equipment and support provided.

Recruitment Timeline

Telephone Assessments: 16 and 17 July 2026
Face-to-Face Interviews: 23 and 24 July 2026

Please note: Interview rescheduling will only be considered in exceptional circumstances.

The successful post holder will be subject to a Standard DBS check.

If you would like to have an informal discussion with the recruiting manager please call Karen Coles, Customer and Business Support Team Manager on 01634 334821

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.

The person specification of a job profile is split into three levels:
Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.

Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

Customer and Business Support are seeking a Customer and Business Support Officer to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

Important Information-

Applicants must be able to demonstrate all criteria at level A which are essential for appointment to the role.
Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK.
For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

Apply Now

Refine Your Search

customer care officer jobs in east malling, ken

Customer and Business Support Officer

Relief - Security Officer Kent

Loss Prevention Officer

PCN Patient Support and Care Coordination Officer

Patient Care Coordinator / PALs Officer

Security Officer

Complaint Liaison Officer

Resident Liaison Officer

Income Officer

Care Home Receptionist

Lettings Officer

Resident Liaison Officer