Supervisor Work, Jobs in Fairford, Gls (with Salaries)

Customer Care Supervisor
GS Yuasa Battery Sales UK Ltd —Swindon
- £35,662.40 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Work from home
Quick apply
1d
Factory Supervisor
Clayton Glass —Swindon
- £40,000 - £45,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
Team Leader - Community Connectors
Voluntary Action Swindon —Swindon
- £29,500 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
Quick apply
Supervisor
Lindt Careers —Gloucester
- Bar
- Analysis skills
- IT
Shift Supervisor B
Serco Plc —Carterton
- £31,129.20 a year
- Full-time
- Military
- Continuous improvement
- Leadership
- Employee assistance programme
1d
Assistant Restaurant Manager
The Lakes By Yoo —Lechlade
- From £35,000 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
7d
Supervisor
Aramark —Swindon
- £13.50 an hour
- Weekend availability
- Customer service
- Leadership
- Communication skills
- Employee discount
Senior Stores Supervisor
Serco Group —Swindon
- Full-time
- Leadership
- Communication skills
- Employee assistance programme
12d
Store Supervisor, 40 HR - Swindon
Under Armour —Swindon
- £14.00 - £16.10 an hour
- Weekend availability
- English
- Communication skills
- Annual leave
- Employee assistance programme
Barista/Shift Supervisor
Carle's Coffee Limited —Cirencester
- £11.50 - £13.50 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
13d
Front of House -Shift Leader, Family Entertainment Centre
Rugrats and Halfpints —Cirencester
- £14.44 an hour
- Weekend availability
- Hospitality
- Management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Shift Manager
Greggs —Swindon
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
12d
Supervisor
Belstaff —Swindon
Quick apply
11d
Deputy Shift Supervisor
Serco Plc —Carterton
- £35,087.50 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Supervising experience
- Employee assistance programme
Supervisor
LEGO —Oxford
- Annual leave
- Employee discount
Catering Truck Supervisor - Part Time
Gurt Wings Ltd —Swindon
- £14.50 an hour
- Part-time
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
Customer Service Team Leader
Ecotricity —Stroud
- £31,000 - £35,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
1d
Gym Supervisor
David Lloyd Clubs —Cheltenham
- Communication skills
- Employee discount
Reservations Supervisor
Estelle Manor —Witney
- £3,000 - £39,050 a year
- Full-time
- Microsoft Office
- Hotel
- Leadership
- Employee discount
Quick apply
Food & Beverage Supervisor
David Lloyd Clubs —Cheltenham
- Employee discount

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Customer Care Supervisor

GS Yuasa Battery Sales UK Ltd
Swindon

Quick apply

Job details

Permanent | Full-time
£35,662.40 a year
1 day ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Management
Customer service
GCSE
Supervising experience
NVQ
Communication skills

Full job description

Job Purpose:

To focus and drive the customer service team on being the best at what they do at all times, ensuring exceptional service excellence in customer account administration and customer support.

Duties and Responsibilities:

Supervise and monitor the performance of the Customer Sales Support team to ensure 100% customer satisfaction.
Ensure that all backorders are reserved in a timely manner.
Ensure that all post delivery issues are investigated fully and in a timely manner, with credits being raised as appropriate.
Responding to and handling customer complaints.
Monitor the Grade of Service (GOS) for telephone calls and Webchat messages through Key Performance Indicator (KPI) analysis to ensure that all forms of contact are answered within performance parameters
Ensure that claims are being raised with carriers within the required timeframes (per carrier), maximising the value of credit being paid to GS Yuasa
Management of attendance times, staff holidays and staff breaks
Carry out performance reviews and report to the Customer Service Manager on any issues or concerns raised and implement Performance Improvement Plans (PIPs) if necessary
Carry out disciplinary reviews in accordance with the company handbook
To liaise with YBSUK Regional Managers on all aspects of account administration
Liaise with the Customer Service Manager regarding the Customer Sales Support team’s training needs
To create, train, review and manage the Quality Management System (QMS) customer service work procedures
Ensure that all customer associated documents and paperwork are being filed in the appropriate files
Provide reports and KPI information to the Customer Service Manager and other department managers upon request
Recruit and train new Customer Care Advisors as and when required

This is a summary job description and not in order or an exhaustive list. You should be prepared when required to undertake any work allocated to you by your manager.

Supplementary Duties and Responsibilities:
N/A

Personal Traits:

Be sales driven with good commercial awareness and work ethic
Be open minded, tolerant, flexible and strong when dealing with issues related to team members
Be capable of delegating work fairly but with authority
Have excellent interpersonal skills
Have excellent listening and communication skills with a good telephone manner
Be IT literate with a high numerate and literate level of competence
Be a good team player
Must be willing to learn new skills and take on extra responsibility when required

Experience and Qualifications:

Educated to at least GCSE / NVQ level 3 standard
NVQ Level 3 / 4 in Customer Service is preferable
Must have proven experience in supervising and focusing a team to achieve specific Customer Service and sales driven targets

Pay: £35,662.40 per year

Benefits:

Company pension
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

supervisor jobs in fairford, gls

Customer Care Supervisor

Factory Supervisor

Team Leader - Community Connectors

Supervisor

Shift Supervisor B

Assistant Restaurant Manager

Supervisor

Senior Stores Supervisor

Store Supervisor, 40 HR - Swindon

Barista/Shift Supervisor

Front of House -Shift Leader, Family Entertainment Centre

Shift Manager

Supervisor

Deputy Shift Supervisor

Supervisor

Catering Truck Supervisor - Part Time

Customer Service Team Leader

Gym Supervisor

Reservations Supervisor

Food & Beverage Supervisor

I want to receive the latest job alerts for supervisor in fairford, gls

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