Out of hours contact centre supervisor Work, Jobs in Fallowfield, Gtm (with Salaries)

Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
11d
Mobile Cleaning Supervisor
Tameside Council —Tameside
- £26,403 - £27,694 a year
- Weekend availability
7d
Night Cleaning Supervisor
OCS Group —Widnes
- £13.40 an hour
- Night shift
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
19h
Theatre Practitioner
The Christie NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
4d
Cleaning Supervisor
ISS Facility Services —Knutsford
- £15.51 - £15.52 an hour
- Monday to Friday
- Leadership
- Communication skills
- Free parking
- Gym membership
7d
Retail Supervisor
Superdrug —Warrington
- £13.50 an hour
- Supervising experience
- Leadership
- Store discount
- Employee discount
9h
Security Team Member
University of Derby —Buxton
- £25,802 - £30,569 a year
- Full-time
- Customer service
- Analysis skills
- University
- Annual leave
- Employee assistance programme
14d
Cook Supervisor - Charlestown Primary School
Trafford Council —Manchester
- £21,714 - £23,554 a year
- Part-time
- Culinary experience
- Customer service
- Cooking
- Employee assistance programme
7d
3PL Fulfilment Centre Team Leader
3P Logistics Limited —Wigan
- £14.33 - £15.33 an hour
- Sales
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
12h
Cleaning Supervisor Care | Part Time | Grove House, Adlington
Lancashire County Council —Chorley
- £25,949 a year
- Part-time
9d
Service Engineer
UCC Coffee UK & Ireland Ltd —Manchester
- £33,000 a year
- Full-time
- Mechanical knowledge
Quick apply
13h
Joiner
iFM Bolton —Bolton
- £32,073 - £39,043 a year
- Full-time
- Maintenance
- Construction
- Hospital experience
Quick apply
1d
Specialist Occupational Therapist (Band 6)
Cygnet —Blackburn
- £40,966 - £43,234 a year
- Full-time
- Free parking
- Relocation assistance

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Out of hours Contact Centre Supervisor

Metro Rod -
Macclesfield

Apply Now

Job details

Permanent | Part-time
£21,887 a year
11 days ago

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Ou t of hours (OOH) Contact Centre Supervisor
Metro Rod LTD
Full time, permanent
30 hours per week
£21,887 per year pro-rata

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Main Purpose of the Role :

The Out of Hours Contact Centre Supervisor is responsible for leading and developing the Weekend, Evening and Night Contact Centre teams, ensuring the delivery of exceptional customer service and operational performance outside of standard business hours.

The role provides direct supervision, coaching and support to Out of Hours agents while maintaining ownership of service delivery, customer experience, productivity and quality standards.

What does it entail?

Key Responsibilities

Take full ownership of Out of Hours service delivery.
Lead, motivate and develop the Weekend, Evening and Night teams.
Monitor live service levels and take proactive action to maintain performance targets.
Manage resource allocation and workload distribution across Out of Hours operations.
Act as the primary escalation point for operational issues occurring Out of Hours.
Ensure emergency and reactive customer requirements are managed effectively.
Conduct coaching sessions, performance reviews and quality monitoring.
Manage escalated customer contacts and complaints where required.
Drive continuous improvement initiatives across service, quality and productivity.
Participate in the management on-call rota and support major incidents and escalations.

Key Accountabilities

Weekend, Evening and Night team performance.
Achievement of Out of Hours service level targets.
Team productivity and efficiency.
Quality assurance standards.
Escalation management and operational continuity.

What do we look for?

Previous supervisory or team leadership experience within a contact centre environment.
Strong coaching and people management skills.
Experience managing performance against KPIs.
Excellent communication and interpersonal skills.
Ability to make decisions under pressure.
Customer-focused mindset.

Personal Attributes

Leadership and accountability.
Resilience and adaptability.
Strong organizational skills.
Calm decision-making under pressure.
Positive and proactive attitude.
Commitment to delivering exceptional customer service.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

SK10 2XF

£21,887 per year plus benefits

Permanent - Part-time

Posted 10 days ago

Closing date: 06/07/2026

Job reference: GR1594720MacOOHCCS

Quick Apply

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

£21,887 per year plus benefits

Apply Now

Refine Your Search

out of hours contact centre supervisor jobs in fallowfield, gtm

Out of hours Contact Centre Supervisor

Mobile Cleaning Supervisor

Night Cleaning Supervisor

Theatre Practitioner

Cleaning Supervisor

Retail Supervisor

Security Team Member

Cook Supervisor - Charlestown Primary School

3PL Fulfilment Centre Team Leader

Cleaning Supervisor Care | Part Time | Grove House, Adlington

Service Engineer

Joiner

Specialist Occupational Therapist (Band 6)

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