Customer success team leader Work, Jobs in Farnborough, Ham (with Salaries)

Customer Success Team Leader
CV Library —Fleet
- £1 - £999,999 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
Quick apply
Sales Development Coach
MotorEasy —Reading
- £40,000 - £55,000 a year
- Full-time
- Sales
- Mentoring
- Financial services
- Health & wellbeing programme
Quick apply
12d
Career & Employment Sales Consultant
The Fedcap Group —Guildford
- £30,000 - £32,000 a year
- Full-time
- Business development
- In-person
- Annual leave
- Employee assistance programme
Quick apply
13d
Operations Manager
Popeyes UK —Reading
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
Data & Insight Manager
Powerforce —Winnersh
- £45,000 - £50,000 a year
- Full-time
- Azure
- SQL
- Python
- Annual leave
- Employee discount
Area Manager -showroom Sales
Crane Garden Buildings —Camberley
- £38,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Driving
- Employee discount
- Life insurance
Quick apply
Press & Events Co-ordinator
BCA Logistics —Uxbridge
- £35,000 - £40,000 a year
- Hybrid work
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
Quick apply
Chief Information Officer
Infovista —Guildford
- Presentation skills
SOC Analyst
CGI —Reading
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Marketing Manager / Designate
Royal Talens —Wokingham
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Marketing
- English
- Employee discount
Quick apply
4d
Buyer
PPT Group Ltd —Slinfold
- From £38,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply
Executive Assistant
QinetiQ —Farnborough
- Full-time
- Travel
- Organisational skills
- Employee discount
10d
Customer Service Team Leader
Tracker —Uxbridge
- Hybrid work
- Management
- Customer service
- Supervising experience
6d
Customer Service Apprenticeship
Enterprise Mobility —Aldershot
- £17,850 a year
- Temporary
- In-person
- Communication skills
- Free parking
- Annual leave
Sales Executive
Masters Of Mindset Ltd. —London
- £20,000 - £150,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- In-person
- Referral programme
Quick apply
3d
Samsung Store Promoter DA
CPM UK —Farnborough
- £95 - £117 a day
- Part-time
- Paid training
- Employee discount
Quick apply
Performance Reporting & Business Intelligence Manager
RHP —Teddington
- £68,340 a year
- Full-time
- Analysis skills
- Presentation skills
- Annual leave
11d
Operations Manager
Amora Roofing LTD —Arborfield
- £40,000 - £60,000 a year
- Full-time
- Management
- Merchandising
- Administrative experience
Quick apply
1d
Junior designer
Schmidt —Ruislip
- Weekend availability
- Employee discount
Quick apply

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Customer Success Team Leader

CV Library -
Fleet

Quick apply

Job details

Full-time
£1 - £999,999 a year

Qualifications

Customer service
Microsoft Office
IT
Leadership
Communication skills

Full job description

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

The Role
Hours: Monday-Friday, 9:00-17:30
Location: Fleet
Working Pattern: Hybrid – 3 days a week on site

We are currently looking for a client-centric and enthusiastic Customer Success Team Leader to join our team. Leading Customer Success Executives who are responsible for our client base of SME businesses, the Customer Success Team Leader will lead and develop a high-performing team, driving service quality, account growth and account retention.

Responsibilities:

You will be responsible for a portfolio of client accounts
Supporting your client accounts to ensure they are getting the best from their job postings, optimising their products to the fullest of their potential and making sure their job postings reach the greatest audience, with the best candidates to fill their roles
Utilise data-driven insights to support their customers in optimising the postings, products and proactively recommend solutions to enhance their experience and outcomes
Be a true subject matter expert, cultivating strong client relationships, understanding their goals and challenges, and ensuring they always see CV-Library as their number one job board platform
Supporting our sales teams in enabling them to grow and retain accounts
Ensure regular performance reviews take place with key accounts to promote new product updates and features, and to strengthen client relationships
Manage client queries, concerns confidently and effectively dealing with any issues, and taking ownership of issues through resolution
Leading a team of customer success executives, ensuring they provide the best client care to our customers
Training and developing them in processes and procedure to ensure they can resolve customer queries and concerns
Monitor key performance indicators (KPIs) for the team and assess team and individual performance regularly and drive excellence across the teams to achieve and excel against KPIs
Conduct regular 1-to-1s, reviews, and implement personal development plans for staff to reach their full potential
Create and deliver training programs for team members to handle client inquiries effectively and accurately, addressing skill gaps as needed

What we’re looking for

Minimum 2+ years’ experience in a relevant team leader position, within a customer service environment
Strong experience leading a team, developing teams, holding 1-to-1s and identifying training and development gaps
Customer centric with commercial mindset to identify opportunities to add value and provide outstanding customer service to our clients
Good IT skills using MS Office programs, email and CRM systems
Excellent communication skills (verbal and written)
Motivated and target driven with a desire to help others meet targets and develop their skills
Able to demonstrate exceptional prioritisation and organisation skills
Adaptable and flexible with the ability to handle a heavy workload in an ever changing, fast paced environment

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.

Quick apply

Refine Your Search

customer success team leader jobs in farnborough, ham

Customer Success Team Leader

Sales Development Coach

Career & Employment Sales Consultant

Operations Manager

CX Team Leader (Fixed-Term-Contract)

Data & Insight Manager

Area Manager -showroom Sales

Press & Events Co-ordinator

Chief Information Officer

SOC Analyst

Marketing Manager / Designate

Buyer

Executive Assistant

Customer Service Team Leader

Customer Service Apprenticeship

Sales Executive

Samsung Store Promoter DA

Performance Reporting & Business Intelligence Manager

Operations Manager

Junior designer

I want to receive the latest job alerts for customer success team leader in farnborough, ham

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