Manager Work, Jobs in Felixstowe, Sfk (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Office Manager
Schallenberg International Limited —Felixstowe
- £33,595.00 - £47,024.62 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Retail Shift Manager
Lidl —Felixstowe
- £15.45 - £15.95 an hour
- Full-time
- Leadership
- Store discount
- Employee discount
5d
Office Manager
European Road Cargo —Felixstowe
- £40,000 - £55,000 a year
- Hybrid work
- Sales
- Supervising experience
- Leadership
Quick apply
General Manager
Nandos —Ipswich
- Up to £46,000 a year
- Full-time
- Hospitality
- Leadership
- Employee discount
- Referral programme
8d
Marketing Manager
Fleximize Ltd —Ipswich
- £35,000 - £45,000 a year
- Full-time
- Management
- English
- Analysis skills
- Free parking
Quick apply
8d
Customer Relations Manager
Beaumont Manor Care Home —Frinton-on-Sea
- Up to £45,000 a year
- Full-time
Quick apply
General Manager (Facilities Management)
Cygnet —Colchester
- £61,261 a year
- Full-time
- Management
- Employee discount
- Referral programme
5d
Shift Manager
Greggs —Ipswich
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
General Manager
Tenpin —Ipswich
- £41,500 - £43,500 a year
- Full-time
- Hospitality
- Employee assistance programme
Quick apply
5d
Office Manager
Sir Bobby Robson School —Ipswich
- £28,505 - £36,362 a year
- Full-time
- School
9d
Branch Manager
Huws Gray Group —Ipswich
- Leadership
- Communication skills
- Annual leave
- Employee discount
Warehouse Team Leader
PD Ports —Felixstowe
- £39,090 a year
- Full-time
- Forklift
- Team management
- Warehouse experience
- Life insurance
Quick apply
Shift Manager - Dispatch
DPD Group UK —Ipswich
- £40,000 a year
- Full-time
- Management
- Computer skills
- Communication skills
- Free parking
Quick apply
Office Manager
Unity Schools Partnership —Ipswich
- £28,505 - £31,799 a year
- Full-time
- School
13d
Store Manager - Ipswich *New Store Opening*
Oak Furnitureland —Ipswich
- £60,000 - £66,950 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Area Manager - On the Bench Ipswich/Colchester Area
Booker Group —Ipswich
- IT
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Cafe Manager
Tesco UK —Ipswich
- £33,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Customer service
4d
Housing Manager
Bromford Flagship Livewest —Woodbridge
- £47,917.60 a year
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Sick pay
5d
Sales Manager
Afterlife Technologies Ltd —Colchester
- From £40,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Marketing
Quick apply
8d

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Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within container haulage
Strong understanding of container transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

manager jobs in felixstowe, sfk

Customer Service Manager (Haulage / Logistics)

Office Manager

Retail Shift Manager

Office Manager

General Manager

Marketing Manager

Customer Relations Manager

General Manager (Facilities Management)

Shift Manager

General Manager

Office Manager

Branch Manager

Warehouse Team Leader

Shift Manager - Dispatch

Office Manager

Store Manager - Ipswich New Store Opening

Area Manager - On the Bench Ipswich/Colchester Area

Cafe Manager

Housing Manager

Sales Manager

I want to receive the latest job alerts for manager in felixstowe, sfk

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