Technical support engineer Work, Jobs in Ferndale, Rct (with Salaries)

Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
Technical Support Engineer
Veezu —Cardiff
- Full-time
- Hybrid work
- English
- Windows
- Microsoft Office
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- IT
- Financial services
- Annual leave
- Employee discount
10d
1st Line Unified Communications Engineer
Advania UK —Cardiff
- £26,000 - £27,000 a year
- Night shift
- Hybrid work
- Azure
8d

Related jobs to explore

Based on your search for technical support engineer

SOC Analyst
CGI —Bridgend
The role will require someone with an analytical mindset and a keen eye for detail to investigate alerts, piece together information to build a bigger picture…
Quick apply
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
Act as a key part of our 1st Line Support Team, resolving technical queries from customers. Provide excellent levels of service to our customers, communicating…
£26,225 - £29,000 a year
Quick apply

I want to receive the latest job alerts for technical support engineer in ferndale, rct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near ferndale, rct

Technical Support Engineer jobs in Cardiff

Mechanical Design Engineer jobs in Leicester

Technical Support Engineer jobs in Portsmouth

Technical Support Engineer jobs in Bromley

Technical Support Engineer jobs in Remote

Technical Support Engineer jobs in Banbury

1st Line Support Engineer jobs in Sheffield

Support Worker jobs in Manchester

1st Line Support Engineer jobs in London

1st Line Support Engineer jobs in Dartford

1st Line Support Engineer jobs in Bradford

1st Line Support Engineer jobs in Gloucester

Software Engineer jobs in Cambridge

School It Support jobs in London

Mechanical Engineer jobs in London

Technical Support Engineer jobs in Trent Bridge

Technical Support Engineer jobs in Westminster

Technical Support Engineer jobs in Reading

It Support jobs in Luton

Technical Support Engineer jobs in Manchester

Technical Support Engineer

Advanced Secure Technologies -
Saint Mellons

Quick apply

Job details

Full-time
£26,225 - £29,000 a year

Benefits

On-site parking

Qualifications

Microsoft Windows Server
IIS
Customer service
Microsoft SQL Server
Windows
Administrative experience
IT support
B2B
Software testing
IT
Application support
Root cause analysis
BTEC
Communication skills
A Level

Full job description

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

Act as a key part of our 1st Line Support Team, resolving technical queries from customers
Assist with investigation and root-cause analysis of 2nd Line tickets
Capture, categorise and escalate software support tickets in line with SLAs
Work closely with our technical and development teams to resolve live issues
Support customer system setup and configuration under guidance
Contribute to product testing, customer feedback and continuous improvement initiatives
Provide excellent levels of service to our customers, communicating effectively and professionally.

Requirements

What We’re Looking For:

Interest or experience in IT support, application support, or operational roles
Confident working with technical systems (training provided)
Comfortable with data handling and Microsoft 365 tools
Excellent communication and customer service skills – extremely important as this is a business-to-business role
Process-driven mindset and attention to detail
Problem-solving approach with the ability to work independently
Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
Strong organisational, attention to detail and administrative skills

Benefits

What We Offer:

£26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
Full training and structured development plan
Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
Opportunities to specialise in application support, system configuration, software testing or service delivery
25 days holiday + bank holidays
Bonus scheme and regular incentives
Onsite gym, parking, essentials-stocked kitchen, and team socials
A varied, customer-facing role with real impact and responsibility

If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!

Location and hours:
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.

Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

On Site Working:
We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.

Diversity & Inclusion:
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.

Quick apply

Refine Your Search

technical support engineer jobs in ferndale, rct

Technical Support Engineer

Technical Support Engineer

1st Line Engineer

1st Line Unified Communications Engineer

Related jobs to explore

I want to receive the latest job alerts for technical support engineer in ferndale, rct

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected