About You.
- Are you an IT Manager who's looking for a new challenge?
- Are you comfortable working to a 3rd line technical level?
- Does the idea of joining a company who are undergoing a genuinely exciting period of change and growth appeal?
About the Role.
As our new IT Manager, you'll help elevate our entire technology experience. You will lead our talented IT Operations team, shaping our software, hardware, infrastructure, and cloud systems to keep our business running smoothly and securely.
This position is perfect for a technical expert who loves solving complex puzzles and translates business challenges into smart, practical tech solutions.
What You’ll Do.
- Provide hands-on technology support, taking ownership of 1st, 2nd, and 3rd line support for software, networks, hardware, and telephony.
- Oversee incident and problem management (both internally and via 3rd parties) to ensure critical systems remain highly available.
- Strictly adhere to and promote company GDPR and information security policies
- Lead, develop, manage, and coach the IT team to build a high-performing department.
- Identify technology gaps, champion new solutions, and implement continuous improvements to the technology development lifecycle.
- Propose and implement new technologies that align with the company’s broader strategic goals.
- Ensure the resilience, availability, and security of the IT estate in strict compliance with ISO27001 and Cyber Essentials frameworks.
- Collaborate with the Cyber and Information Security Manager to identify risks, execute mitigations, and maintain compliance.
- Draft, update, and implement company-wide IT policies and operational procedures.
- Partner with the Transformation team and 3rd-party suppliers to ensure project changes and bug fixes meet SLA requirements.
- Build strong relationships with critical vendors to maximise value, service delivery, and system availability.
You're able to connect easily with stakeholders at all levels and are ready to understand and improve upon our current processes.
We're looking for an analytical thinker who has worked in a similar role previously. This is a hybrid position; you'll need to be onside 3-4 days per week plus 1 in 3 Saturday (9am - 4pm) on a rota basis.
About Billing Finance
We are a privately-run family owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff “where they need to be” by “putting them at the heart of everything we do”. We are entering an exciting phase of transformation and as a small company, this role will offer the successful candidate the opportunity to work across the whole customer journey cycle, and to directly see the impacts that they made.
Our values are:
- We are responsible – We are conscious of our impact on people and planet
- We care about you – We are kind and compassionate with our customers and with each other
- We work with you – We support financial wellbeing for our customers and the wider community
The successful candidate will not only have a successful and fulfilling career with us but will also receive a fantastic range of benefits:
- Discretionary bonus scheme
- Electric Vehicle salary sacrifice scheme
- Pension salary sacrifice scheme
- Private Medical
- Income Protection
- Hybrid working
- Employee Assistance Programme
- Annual £200 personal growth fund
- Paid volunteering days
The Recruitment Process and How We Will Use Your Data
The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.
- Credit Reference Agencies – to complete a soft credit check to understand your financial history
- CIFAS – to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found here https://www.cifas.org.uk/fpn.
To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth.
The successful candidate will be required to undergo a Basic DBS check to comply with our FCA compliance framework. A satisfactory Basic Disclosure showing no unspent convictions is a prerequisite for this position.
We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment. Further information on how we collect and use your data during the recruitment process can be found in our Privacy Policy here https://billingfinance.co.uk/privacy-policy/
Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please do let us know and we will endeavour to help.
Pay: £50,000.00-£55,000.00 per year
Benefits:
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Paid volunteer time
- Sick pay
Application question(s):
- Are you based within a commutable distance from our offices in Billing?
Experience:
- IT management: 4 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Northampton NN3 9EX
