Call center Work, Jobs in Flixton, Gtm (with Salaries)

Patient Call Handler
The Functional Gut Group —Manchester
- £30,000 a year
- Overtime
- Customer service
- GP surgery experience
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Service Telephone Advisor - Manchester
Coventry Building Society —Manchester
- £28,175 a year
- Weekend availability
- Hospitality
- IT
- Financial services
Call Centre Agent
Interact CC —Wigan
- £10.45 - £12.75 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Sales Assistant – IT Hardware & Trade Sales
XUM Enterprise Ltd - Trafford Park —Manchester
- £27,500 - £34,000 a year
- Full-time
- Sales
- Organisational skills
- IT
- Free parking
- Employee discount
Quick apply
Telesales Appointment Maker
Trilogy Consultants —Knutsford
- From £25,000 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
12d
Sales Advisor
Connect Talent Group —Manchester
- £24,850 - £35,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
4d
Telesales Executive - Manchester
OrderYOYO —Manchester
- £27,000 a year
- Full-time
- Restaurant
Quick apply
telesales / booker
Empower Me Studio LTD —Manchester
- £24,570 a year
- Full-time
- Customer service
- In-person
- Free parking
Quick apply
8d
Sales Consultant
Connect Talent Group —Manchester
- £24,850 - £35,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
3d
Telemarketer
Telepro-UK Ltd —Bolton
- £25,495 - £48,495 a year
- Full-time
- In-person
- Life insurance
Quick apply
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
B2B Telesales
More Than Accountants —Bolton
- £26,000 - £48,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
- Annual leave
Quick apply
12d
Telesales
Clifton Trade Bathrooms —Bolton
- £27,248 - £28,059 a year
- Part-time
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
3d
Call Centre Trainer
Sureserve —Liverpool
- £30,000 - £34,000 a year
- Continuous improvement
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Telesales Executive - Uncapped commission - Manchester
OrderYOYO —Manchester
- £27,000 a year
- Full-time
- Restaurant
Quick apply
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Telesales Executive
Thermamax —Manchester
- £24,420.00 - £57,400.11 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Gym membership
- Referral programme
Quick apply
5d
Inbound Contact Centre Adviser
Citizens Advice —Manchester
- £26,228 a year
- Customer service
- Communication skills
2d
Collections Specialist
Together —Cheadle
- Full-time
Quick apply
Customer Service Representative
iFLY Indoor Skydiving —Manchester
- Sales
- Customer service
- Computer literacy
- Employee discount
8d

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Patient Call Handler

The Functional Gut Group
Manchester

Quick apply

Job details

Full-time | Fixed term contract
£30,000 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
GP surgery experience
GCSE
Administrative experience
Organisational skills
Medical terminology
Communication skills
Time management
Office experience

Full job description

KEY RESPONSIBILITIES:

The Patient Call Handler is responsible for managing incoming and outgoing calls, providing patients with accurate information, and ensuring a high standard of customer service. The role supports the smooth operation of clinical services by effectively handling enquiries, booking appointments, and directing patients appropriately.

MAIN DUTIES AND RESPONSIBILITIES:

· Answer incoming calls from patients in a professional and empathetic manner

· Respond to patient enquiries, requests and concerns providing clear and accurate information

· Deliver a high standard of patient care and customer service at all times

· Handle sensitive situations with professionalism and discretion

· Manage challenging calls calmly and effectively

· Navigate high call volumes efficiently

· Escalate urgent or complex queries to the appropriate clinical or management team

Appointment Management and Patient Communication

· Book, amend, and cancel patient appointments in line with service procedures

· Prioritise urgent cases appropriately (following protocols)

· Provide clear information about services, opening times, and procedures

· Relay messages accurately to clinicians and staff

· Record call details and outcomes clearly within the patient records accurately

· Support general administrative tasks

· Follow practice protocols to identify urgent or emergency cases

· Escalate calls to clinicians when necessary

Confidentiality and Compliance

· Maintain strict patient confidentiality in line with GDPR

· Follow all policies relating to data protection and information governance

· Adhere to safeguarding and clinical safety procedures

QUALITICATIONS AND SKILLS REQUIRED:

· Previous experience in a call handling, customer service, or healthcare environment

· Excellent communication and listening skills

· Ability to remain calm under pressure

· Ability to multi-task, manage conflicting priorities &requests, and problem-solving skills

· Professional and polite telephone manner

· Strong ICT skills with experience of data inputting, using Microsoft packages and Patient Management systems

· Excellent organisational skills to meet the demands of the role, maintaining concentration and accuracy

· Ability to provide empathy and professionalism to all callers

· Previous experience in a GP practice or healthcare setting

· Understanding of medical terminology

· Customer service or qualification (desirable)

GENERAL:

· Willingness to work to all Policies and Procedures in place, including undertaking any mandatory training when necessary.

· Ability to work to any deadlines set, using own initiative or as part of a team.

· Flexibility to work occasional out of hours, travel both within and outside of the UK (all expenses will be covered), and assist with any ad-hoc duties that may be required for the Service needs.

· Willingness to undertake an Standard DBS check.

SALARY AND BENEFITS:

Salary: £30,000 per annum
Contract type: 12-month fixed term contract
Location: Manchester
Hours: 40 hours per week over 5 days (Monday to Friday)
Position is clinic based from 8am to 4.30pm daily
Annual Leave: 25 days starting from 1st March plus Bank Holidays
Overtime and TOIL available
Private Health Cover (following completion of the 6-month probationary period)
Employee pension scheme
Birthday day off
Access to EAP (Employee Assistance Programme)
Bike2work Scheme

Pay: £30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

call center jobs in flixton, gtm

Patient Call Handler

Customer Service Telephone Advisor - Manchester

Call Centre Agent

Sales Assistant – IT Hardware & Trade Sales

Telesales Appointment Maker

Sales Advisor

Telesales Executive - Manchester

telesales / booker

Sales Consultant

Telemarketer

Customer Service Advisor

B2B Telesales

Telesales

Call Centre Trainer

Telesales Executive - Uncapped commission - Manchester

Contact Centre Team Leader

Telesales Executive

Inbound Contact Centre Adviser

Collections Specialist

Customer Service Representative

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