Customer service Work, Jobs in Folkestone, Ken (with Salaries)

EES Customer Service Agent (fixed term)
Getlink —Folkestone
- £29,496 a year
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Customer Sales Advisor
Halfords —Folkestone
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Retail Sales Adviser
VodafoneThree —Folkestone
- £15,386.80 a year
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
Short-term Temporary Team Member
NEXT —Dover
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
9d
All-Rounder Team Member – Summer & Holiday Work Available
Minutas Argentine Street food & bar —Folkestone Harbour
- £8 - £13 an hour
- Temporary
- Serving
- Hospitality
- In-person
- Employee discount
Quick apply
2d
Kiosk Team Member
YO! Sushi —Folkestone
- £12.71 - £12.98 an hour
- Part-time
- Serving
- Sales
- Travel
- Free parking
Quick apply
2d
Sales Assistant
TGJones —Folkestone
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
9d
Reception - Team Member
Premier Inn —Dover
- Up to £13.06 an hour
- Full-time
- Customer service
- Hotel
- Employee discount
Quick apply
1d
Front of House Team Member (Bar & Floor Staff)
The Valiant Sailor —Folkestone
- £12.21 - £15.33 an hour
- Part-time
- Serving
- Hospitality
- Bar
- Free parking
- Employee discount
Quick apply
9d
College Services Assistant
EKCGroup —Dover
- £15,897 - £26,142 a year
- School
- Annual leave
- Employee discount
2d
Depot Administration, Warehouse and Member Services Assistant
British Wool —Ashford
- £27,830 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
- Free parking
- Health & wellbeing programme
Quick apply
5d
Sales Colleague
Currys —Broadstairs
- £12.71 an hour
- Part-time
- Sales
- Annual leave
- Employee discount
4d
Assistant Shop Manager
British Red Cross —Hythe
- £25,213 a year
- Hybrid work
- IT
- Annual leave
- Flexitime
18h
Customer Team Member
Co-op —Ashford
- £13.04 an hour
- Overtime
- Bakery
- Store discount
- Employee discount
6h
Relief Deputy General Manager
Pets at Home —Folkestone
- £27,000 - £30,000 a year
- Weekend availability
- Management
- Customer service
- Leadership
- Annual leave
Customer Entertainment Associate FTC
DFDS UK & Ireland —Dover
- £12.71 an hour
- Weekend availability
- Hospitality
- Childcare
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Call Handler
Quote Me Today —Canterbury
- £25,150 a year
- Full-time
- Hybrid work
- Bilingual
- Spanish
- English
- Free parking
- Work from home
Quick apply
1d
Customer Advisor - TradePoint
B&Q —Whitstable
- £13.10 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
Front of House Team Member
Greek Street —Folkestone
- Up to £12.50 an hour
- Weekend availability
- Customer service
- English
- Cash handling
Quick apply
Customer Service Assistant (Arcades)
HB Leisure —Margate
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Flexible schedule
Quick apply
6d

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EES Customer Service Agent (fixed term)

Getlink -
Folkestone

Quick apply

Job details

Temporary
£29,496 a year
2 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
French
Driving Licence
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Driving
SharePoint
Cash handling
Communication skills

Full job description

To deliver exceptional customer service by assisting passengers through the Entry/Exit System (EES) process at the Eurotunnel terminal. This includes guiding travellers through biometric registration, ensuring compliance with border regulations, and maintaining smooth passenger flow, all while providing a safe, friendly, and efficient travel experience.

The EES Customer Service Agent (CSA) works on a 24/7 shift basis within the Customer Service Division, participating in check-in and terminal operations, as the first point of contact for customers arriving at the terminal. The CSA must provide excellent customer service in a warm and welcoming manner.

Responding to customer needs to assure their safety and security.
Support passengers in the Entry/Exit System (EES).
Optimise vehicle capacity in the EES zone.
Maintain fluidity throughout the UK terminal.
Collection of correct tolls payable at check-in.
Verification and check of prepaid tickets.
Processing of inquiries and exiting of vehicles through check-in from the control room.
Verification of HGVs travelling at Freight check-in.
Processing of account holders’ cards, tickets, and credit/debit cards.
Ensure conditions of carriage are applied.
Allocation of Single-Deck Vehicles.
Fulfilling assigned tasks in a mobile vehicle from various stakeholders across the terminal.
Optimising and overseeing the loading of passenger trains from the overbridge.
Compliance with the strict company Health and Safety (H&S) policy and procedure, reporting incidents as they occur to minimise injury, loss of property, and loss of process.
Respect for all company policies, including the environment policy and arrangements for waste disposal.

Qualifications and Experience

A valid UK Driving licence and Passport are essential.
Excellent communication and customer service skills.
Demonstrable experience in a customer-facing role, preferably within the travel industry.
Proficient in the use of Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint), web tools and phone-based apps.
Experience of cash handling would be an advantage but not essential.
The ability to communicate in French and/or another European language is desirable.

Person Specification

Demonstrates an understanding of the importance of Health and Safety (H&S) Regulations and shows an appreciation of work procedures, always promoting good practices.
Follows policies and procedures and complies fully with Legal obligations and safety requirements of the role.
Enthusiasm to learn and develop the skills required to fulfil the role.
An excellent communicator at all levels with a proven ability to deliver exceptional customer service.
Adept in building excellent relationships with others, contributing to a positive team atmosphere.
Ability to work autonomously and within a team, maintaining a high standard of service at all times.
Ability to demonstrate a logical/problem-solving approach, acting with confidence in real-time.
Friendly and approachable at all times.
Ability to work under pressure, use initiative, and remain calm, to support the operation and work colleagues.
Ability to complete forms clearly and concisely.
Motivated by change and the learning of new systems and technology.
Reliable, punctual, and flexible, to meet operational demands and business needs.
Presentable and confident to project a positive image of self and Eurotunnel.
To meet the required medical standard for the role.
To work a roster, which covers a 24-hour period, 7 days a week.

If you are interested in applying, please submit your application online by Friday 3rd July 2026.

We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, we encourage you to apply as soon as possible.

Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Before applying for this role, please ensure that you are permitted to apply.
For further information, please visit the UK Visa and Immigration Website.

Type de contrat / Contract Type: CDD / Fixed-Term

Duration of contract in months (fixed-term, secondment, apprenticeship, temporary work, etc.): 612

Quick apply

Refine Your Search

customer service jobs in folkestone, ken

EES Customer Service Agent (fixed term)

Customer Sales Advisor

Retail Sales Adviser

Short-term Temporary Team Member

All-Rounder Team Member – Summer & Holiday Work Available

Kiosk Team Member

Sales Assistant

Reception - Team Member

Front of House Team Member (Bar & Floor Staff)

College Services Assistant

Depot Administration, Warehouse and Member Services Assistant

Sales Colleague

Assistant Shop Manager

Customer Team Member

Relief Deputy General Manager

Customer Entertainment Associate FTC

Call Handler

Customer Advisor - TradePoint

Front of House Team Member

Customer Service Assistant (Arcades)

I want to receive the latest job alerts for customer service in folkestone, ken

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