It support Work, Jobs in Formby, Msy (with Salaries)

Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
IT Support Apprentice
QA Apprenticeships —Liverpool
- £20,000 a year
- Full-time
- Windows
- IT
- Linux
- Annual leave
- Flexible schedule
4d
IT Service Desk Engineer
Infinium IT Ltd —Preston
- £25,875 - £28,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Annual leave
Quick apply
21h
Desktop Support Technician
Allied Pharmacies —St Helens
- Full-time
- Communication skills
Quick apply
IT Customer Service Desk Officer
Liverpool John Moores University —Liverpool
- £32,080 - £37,694 a year
- Part-time
- Customer service
- School
- Annual leave
1d
Internal IT & AV Support Engineer
Byond Group UK —Birkenhead
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- SharePoint
- Health & wellbeing programme
Quick apply
1d
Junior IS Support Analyst
System C —Liverpool
- Full-time
- Time management
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
3d
Junior Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Azure
- Customer service
- Computer networking
8d
IT Field & Helpdesk Technician
Centra Systems Ltd —Preston
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Windows
- SharePoint
- Work from home
Quick apply
IT Trainer
Weightmans —Liverpool
- £26,227.50 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Service Desk Administrator
Lancashire and South Cumbria NHS Foundation Trust —Preston
- £25,760 - £27,476 a year
- Full-time
4d
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- £26,299 a year
- Monday to Friday
- Customer service
- IT
Quick apply
3d
IT Support Engineer
GWA Group —Warrington
- Full-time
- Azure
- Windows
- Driving
8d
Service Desk Assistant
Movida UK Limited —Liverpool
- £27,000 - £29,120 a year
- Full-time
- Customer service
- English
- Presentation skills
- Gym membership
- Sick pay
Quick apply
12d
APPRENTICE DIGITAL SUPPORT TECHNICIAN
Lancashire County Council —Preston
- £8 an hour
- Full-time
- School
18h
IT Depot Support Freelance
Cogent Networks —Liverpool
- £2,200 - £2,300 a month
- Microsoft Excel
- Customer service
- Warehouse experience
Quick apply
ICT Technician
Warrington Borough Council —Warrington
- £26,846 - £27,274 a year
- Full-time
- IT
- School
1d
IT Business Systems Support Analyst
NewPrinces Group —Liverpool
- Azure
- Customer service
- ERP systems
- Annual leave

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Customer Support & IT Advisor

James Hall & Co Ltd -
Preston

Quick apply

Job details

Permanent | Full-time
10 days ago

Benefits

Free parking
Annual leave
Company pension
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Software troubleshooting
Customer service
IT support
Communication skills

Full job description

Based at our contemporary head office and distribution centre on the outskirts of Preston, James Hall & Co. Ltd. have been established for over 150 years proudly serving communities across the north of England as supplier and distributor to over 450 SPAR stores.

We are proud to be one of the biggest employers in Lancashire with over 4000 colleagues who represent our core values of passion, enterprise, and family every single day.

Contract Type: Permanent
Hours of work: 39 hours per week over 4 days, between the hours of 6.00am and 6.30pm and includes around 1 full weekend in 6 (6.00am to 4.30pm)
Location: Office based - James Hall & Co. Ltd, SPAR Distribution Centre, Bowland View, Preston, PR2 5QT

About the Role
We have an exciting opportunity to become part of our in-house team of Customer Support & IT Advisors here at James Hall & Co. As a key member of our Customer Support Hub, you’ll handle a blend of customer service and IT-related queries. You’ll ensure smooth operations by resolving customer issues, troubleshooting technical problems, and maintaining high service standards for our network of around 450 SPAR stores.

Here’s What You Can Expect to be Doing

Providing first-line support for customer queries: Addressing a range of issues from general service enquiries to IT support, including till problems, software issues, and network outages.
Collaborating with IT specialists: Liaising with the wider IT department for complex technical issues and following escalation processes to ensure timely resolution.
Communicating effectively: Engaging with customers and internal teams through email, Microsoft Teams, telephone, and face-to-face interactions.
Managing and documenting incidents: Accurately recording and overseeing incidents while coordinating with internal and third-party teams for swift resolution.
Contributing to excellent customer service: Upholding our company's reputation through your commitment to quality service and technical proficiency.
Taking personal responsibility: Proactively managing tasks, following through on commitments, and seeking solutions independently rather than waiting for direction.

A Few Things About You
We're seeking individuals with a passion for both customer service and IT support. While prior experience in a contact centre or IT support environment is preferred, we particularly value the following attributes:

Customer Service Excellence: A proven track record in delivering high-quality customer service, with the ability to manage customer expectations and resolve issues effectively.
IT Support Experience: Strong understanding of troubleshooting hardware, software, and network issues.
Excellent communication skills: Both verbal and written, with the ability to explain technical issues clearly and effectively.
Problem-solving abilities: A proactive approach to addressing customer issues and a keen eye for detail.
Adaptability: Ability to thrive in a fast-paced, dynamic environment and work effectively under pressure

Why Join Us?
James Hall & Co. Ltd. have one simple vison: to still be in business in another 50 years!
To make this vision possible we need the best talent to join us on our journey. We are a family company and believe that if we look after our people, they will look after us.

Loyalty Pay - Celebrate your work anniversary with a little extra! You’ll earn an additional £0.25 per hour over the financial year, with the hourly amount increasing the longer you stay with us. Your total is paid as a lump sum in the month following your anniversary.
20% Staff Discount - Enjoy 20% off your shopping in our company-owned SPAR stores — perfect for those everyday essentials and treats.
Annual Leave- Start with a generous 30 days of annual leave, inclusive of Bank Holidays. Entitlement increases with length of service, rewarding your continued commitment.
Health & Wellbeing - All colleagues can access our on-site registered nurses and physiotherapist at Bowland View for confidential support. We also run a year-round programme of health and wellbeing initiatives covering physical, mental, and lifestyle topics.
Company Sick Pay - We offer a Company Sick Pay scheme to support you during periods of ill health, providing peace of mind when you need it most.
Pension & Life Insurance - You will be enrolled into the Nest pension scheme. After two years of service, you will also receive life insurance cover, offering added security for you and your loved ones.
Free Onsite Parking - All colleagues have access to free onsite parking, making your commute more convenient and cost-effective.
Learning & Development - Whether you're looking to build your career or gain new skills, our in-house team will support you with fully funded, accredited training and industry-recognised qualifications.
Grocery Aid Support - Access free, confidential, 24/7 support through Grocery Aid — offering expert advice and help on everything from mental health and financial concerns to legal issues and family support.

For more information about us and the benefits we offer, please head over to our careers page.

Please note if we receive a high number of applicants, we may close the advert early. We advise interested candidates to submit their applications promptly to avoid disappointment.

#JHCHP

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Refine Your Search

it support jobs in formby, msy

Customer Support & IT Advisor

IT Support Apprentice

IT Service Desk Engineer

Desktop Support Technician

IT Customer Service Desk Officer

Internal IT & AV Support Engineer

Junior IS Support Analyst

Service Desk Analyst

First Line Technical Support

Junior Deskside Support Engineer (Liverpool)

IT Field & Helpdesk Technician

IT Trainer

Service Desk Administrator

1st Line Support IT Engineer

IT Support Engineer

Service Desk Assistant

APPRENTICE DIGITAL SUPPORT TECHNICIAN

IT Depot Support Freelance

ICT Technician

IT Business Systems Support Analyst

I want to receive the latest job alerts for it support in formby, msy

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