Customer Service Advisor - WMF2998e
Westmorland & Furness Council —Barrow-In-Furness
- £28,598 - £29,540 a year
- Full-time
- Annual leave
- Employee discount
8d
Customer Service Representative
William Hill —Barrow-In-Furness
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Team Member
NEXT —Barrow-In-Furness
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
18h
Barista 16 Hours Barista
Costa Limited —Barrow-In-Furness
- £13.12 - £14.12 an hour
- Part-time
- Fast casual restaurant
- Communication skills
- Employee discount
23h
Medical Receptionist
Market Street Medical Practice —Dalton in Furness
- From £12.91 an hour
- Administrative experience
- In-person
- Communication skills
Quick apply
Retail Customer Service
Entain —Barrow-In-Furness
- £13 an hour
- Overtime
- Cash handling
Wacky Warehouse Team Member
Hungry Horse —Barrow-In-Furness
- £8.00 - £12.21 an hour
- Part-time
- Employee assistance programme
- Employee discount
1d
Registration Officer - Ceremonies | Permanent | Lancaster Registration Office
Lancashire County Council —Morecambe
- £25,183 - £27,269 a year
- Part-time
- Customer service
- Annual leave
- Employee discount
5d
Customer Service Consultant
HSBC Global Services Limited —Lancaster
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
9d
Swim Academy Sales Admin - Part Time - New Forest
Freedom Leisure —Pennington
- Up to £16,697 a year
- Part-time
- Sales
- Customer service
- School
- Employee assistance programme
- Employee discount
Quick apply
3h
Customer Team Member
Co-op —Grange-over-Sands
- £13.04 an hour
- Overtime
- Paid training
- Employee discount
Sales Consultant
Bensons for Beds —Barrow-In-Furness
- Overtime
- Sales
- Communication skills
- Annual leave
- Employee discount
Receptionist- front of house
Happy Tots Day Nursery —Barrow-In-Furness
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee discount
Quick apply
8d
Licensing Administrator
Lancaster City Council —Lancaster
- £25,949 - £26,403 a year
- Hybrid work
- Customer service
- Administrative experience
- Annual leave
3d
Customer Service Assistant
Nisa Local —Heysham
- From £13 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee discount
Quick apply
Receptionist
Whitewater Hotel and Leisure Club —Ulverston
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Gym membership
Quick apply
9d
FOH Team Member
Hungry Horse —Barrow-In-Furness
- £8.00 - £12.21 an hour
- Part-time
- Bar
- Employee assistance programme
- Employee discount
1d
Customer Relations Assistant - General Purpose Relief
Northern Trains —Blackpool
- £23,970 - £29,159 a year
- Overtime
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
2d
Lead Dental Receptionist/Patient Administrator - Barrow Dental Clinic
North Cumbria Integrated Care NHS Foundation Trust —Barrow-In-Furness
- £25,760 - £27,476 a year
- Part-time
- Relocation assistance
5d
Stock Administrator
Mole Country Stores —Ulverston
- £10.85 - £12.71 an hour
- Part-time
- Organisational skills
- IT
- Communication skills
- Free parking
- Store discount

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Customer Service Advisor - WMF2998e

Westmorland & Furness Council -
Barrow-In-Furness

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Job details

Full-time
£28,598 - £29,540 a year
8 days ago

Benefits

Annual leave
Company pension
Employee discount

Full job description

Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference

REQ00000020117

Date posted

10/06/2026

Application closing date

28/06/2026

Location

Salary

£28,598 - £29,540

Package

Contractual hours

Basis

Full time

Attachments

Customer Service Advisor - WMF2998e

Job description

Location:Kendal, Barrow or Penrith to be agreed with successful candidate

Contract Type: Fixed Term to 31st March 2027

About this opportunity

We have an exciting opportunity within our Customer Services team for a Full Time Customer Service Advisor supporting delivery of the Crisis and Resilience Fund (CRF).

This role will act as a key front door for residents, helping them access financial support during times of crisis while promoting longer-term resilience. You will support customers with core council transactions with a strong focus on guiding them through CRF applications and available support.

Taking a non-judgemental, person-centred approach, you will confidently identify customer needs, resolve enquiries at first point of contact where possible and provide effective signposting to wider support such as Citizens Advice and community partners; ensuring every interaction helps prevent future hardship as well as responding to immediate need.

Who we are looking for…

Are you passionate about delivering high-quality, customer service and able to provide clear advice and guidance at the first point of contact, face to face, via telephone and digitally? Using a holistic and person-centred approach, we are seeking someone who can connect customers to the most appropriate support networks, ensuring their needs and desired outcomes are fully understood and addressed, in a non-judgemental way.

The role requires a strong awareness of the ongoing development of services, enabling clear communication of campaigns, policy changes and the Council’s operating model. A sound understanding of statutory policies and internal procedures is essential to ensure services are delivered in line with the Council Plan, while setting clear expectations for customers.

Effective collaboration with internal and external stakeholders is key, ensuring compliance with statutory timescales, and accurate record-keeping using a customer relationship management system.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

Post Specification
Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact [email protected]

Application and Interview information

Closing date: 28th June 2026

Interview date: To be confirmed

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at [email protected].

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Individuals may be required to have Baseline Personnel Security Standard checks in place for this role, dependent on access to specific government systems, which does include a Basic DBS check. The recruiting manager will discuss the requirements for this appointment, with the successful candidate.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.

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