support & client services managers Work, Jobs in gloucester, gls (with Salaries)

Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
14d
Colleague Services Administrator
Redkite Law —Gloucester
- £25,461.60 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Quick apply
Colleague Services Administrator
Redkite Solicitors —Gloucester
- £25,461.60 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
2d
People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton
Levy —Cheltenham
- £30,000 a year
- Full-time
- Hospitality
- Administrative experience
- Travel
- Annual leave
Contract Administrator
Hewer Facilities Management LTD —Gloucester
- £26,500 - £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
3d
Purchasing Administrator
Commercial —Cheltenham
- Up to £26,228 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- IT
- Work from home
- Employee assistance programme
Quick apply
Personal Assistant
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £28,392 - £31,157 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Service Delivery Manager
Commercial —Cheltenham
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Veterinary Receptionist / Client Care Advisor
Vets for Pets —Gloucester
- Full-time
- Computer literacy
- Front desk
- Employee discount
3d
Franchise Support & Growth Manager - Education
Kip McGrath Education Centres UK Support Office —Gloucester
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
4d
Practice Operations & Patient Experience Manager
Organic Family Chiropractic —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Domestic Abuse and Sexual Violence (DASV) Lead Advice Worker
GARAS (Gloucestershire Action for Refugees and Asylum Seekers) —Gloucester
- £28,678 - £35,847 a year
2d
Office Manager
Commercial Intuition —Gloucester
- £25,000 - £35,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- ERP systems
- Free parking
- Work from home
Quick apply
17h
Domestic Abuse and Sexual Violence (DASV) Lead Advice Worker
Gloucestershire Action for Refugees and Asylum Seekers (GARAS) —Gloucester
- From £35,847 a year
- Part-time
- Hybrid work
- Communication skills
- Flexitime
- Sick pay
Quick apply
2d
Business Support Administrator
Benefact Group —Cheltenham
- Full-time
- Hybrid work
- Annual leave
- Sick pay
3d
Trainee Positive Behaviour Support Practitioner
Venture People —Tewkesbury
- £26,728.00 - £28,100.80 a year
- Full-time
- Hospital
- English
- Maths
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Success Manager
Utelize Communications Ltd —Malvern
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Free parking
- Flexitime
Quick apply
10d
Community Engagement Executive
Midlands Air Ambulance Charity —Worcester
- £26,000 - £28,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Store discount
Quick apply
8d
Customer Liaison Officer
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee discount
Head Office Coordinator
Bruton Knowles Limited —Gloucester
- Full-time
- Customer service
- Microsoft Office
- In-person

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support & client services managers jobs near gloucester, gls

Client Excellence Lead

Griffiths Marshall Business Advisory
Gloucester

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
14 days ago

Benefits

Free parking
Casual dress
Store discount
Employee discount

Qualifications

Analysis skills
Organisational skills
Payroll
Bookkeeping
Leadership
Communication skills
Time management

Full job description

As Client Excellence Lead you will play a critical role in shaping and executing the companies Client Excellence Strategy to make the client journey seamless and exceed client expectations.

Working closely with Head of Operations and Business Advisory, you will be responsible for the success of our operational delivery and client experience leading the Pod Support, Bookkeeping and Payroll teams to success. You will play a pivotal role in ensuring that we continue to adapt with new processes and systems; delivering training, having oversight of operational delivery and resolving any issues of how we operate, seeking out opportunities to simplify processes and production of management information.

Key Responsibilities and Accountabilities:

Client Journey Management: Oversee the entire client journey, identifying opportunities for improvement and ensuring consistency across all touchpoints.
Cross Department Collaboration: Work closely with other departments to ensure that all aspects of the client journey are aligned.
Team Leadership: Lead and mentor Pod Support, Bookkeeping and Payroll teams to ensure all members are aligned with the company’s Client Excellence goals and are equipped to deliver excellent and efficient service.
Work with Pod Leads to ensure smooth running of Pods.
Act as central point of contact for outsourced partners.
Oversight of operational delivery and addressing of issues identified. Work with individuals to ensure they are following procedures.
Rolling out and training processes, creating engaging content through different channels.
Play a proactive role in new systems and technology, overcoming challenges proactively and positively.
Working with the leadership team to understand strategic deliverables, supporting the success of adoption of new processes and systems.
Create and produce regular management information (MI) that will allow the Directors and team to make decisions based on facts.
Any other duties that are required by your line manager

Experience and skills

· Ability to work in a fast-paced environment with multiple initiatives with a can-do attitude;

· Possess strong interpersonal client service and communications skills (written and oral) are required, for both internal and client-facing matters;

· Strong personal drive for ensuring client success with a proactive focus;

· Must be capable of dealing confidently and professionally at the executive level with Clients;

· Strong background in a dynamic, problem solving, client service environment;

· Flexibility, integrity and creative analytical problem-solving skills;

· Ability to maturely lead and direct through challenges and escalated situations.

Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Multitasking and time-management skills, with the ability to prioritise tasks

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

support & client services managers jobs in gloucester, gls

Client Excellence Lead

Colleague Services Administrator

Colleague Services Administrator

People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton

Contract Administrator

Purchasing Administrator

Personal Assistant

Service Delivery Manager

Veterinary Receptionist / Client Care Advisor

Franchise Support & Growth Manager - Education

Practice Operations & Patient Experience Manager

Domestic Abuse and Sexual Violence (DASV) Lead Advice Worker

Office Manager

Domestic Abuse and Sexual Violence (DASV) Lead Advice Worker

Business Support Administrator

Trainee Positive Behaviour Support Practitioner

Customer Success Manager

Community Engagement Executive

Customer Liaison Officer

Head Office Coordinator

I want to receive the latest job alerts for support & client services managers in gloucester, gls

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