Senior event Work, Jobs in Grantley, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
1d
Project Manager
The Avalon Group —Harrogate
- £40,800 a year
- Full-time
- Management
- Supervising experience
- Project management
- Work from home
- Employee discount
Quick apply
Digital Content Creator - Holiday Parks
Horizon Holiday Parks Ltd —Hurworth
- £24,995 - £29,995 a year
- Full-time
- Hospitality
- Marketing
- In-person
- Employee discount
Quick apply
4d
Senior Team Manager - Global Client Delivery
Labcorp —Harrogate
- Full-time
- Customer service
- Laboratory experience
- Bachelor's degree
Farm Manager
Thornton hall country park —Skipton West
- £35,000 - £40,000 a year
- Full-time
- Leadership
- Communication skills
- Mechanical knowledge
- Free parking
- Employee discount
Quick apply
8h
ASSISTANT RESERVATIONS MANAGER
Grantley Hall —Grantley
- £30,500 a year
- Weekend availability
- Customer service
- Hotel
- Communication skills
- Store discount
- Annual leave
Quick apply
4d
Portfolio Office Lead
Benenden Health —York
- £68,500 a year
- Hybrid work
- Project management
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Senior Director
Nationwide Building Society —Leeds
- £110,000 a year
- Full-time
- Travel
- Financial services
- Communication skills
Senior Social Content Executive
NEOM Wellbeing —Harrogate
- Full-time
- Social media management
- Employee discount
Quick apply
DEMI CHEF DE PARTIE - GRANTLEY ARMS
Grantley Hall —Grantley
- £29,959 a year
- Cooking
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Senior Business Development Representative - UK and Western/Northern Europe
Consult Red —Shipley
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Public speaking
- English
- Travel
Quick apply
Leadership Support Officer
North Yorkshire Council —Northallerton
- £29,064 - £31,537 a year
- No weekends
- Customer service
- Organisational skills
- IT
- Employee discount
11d
Senior Sales Development Representative
Lily Communications —Leeds
- £27,000 - £50,000 a year
- Full-time
- CRM software
- Salesforce
- In-person
- Employee assistance programme
Quick apply
4d
Senior Project Manager
Sulzer —Leeds
- Full-time
- PMP
- Project management
- Communication skills
- Free parking
- Annual leave
People Director
SBFM —Leeds
- £111,000 - £120,000 a year
- Hybrid work
- Human resources
- Free parking
Senior Regional Manager
Pure Pet Food Ltd —Leeds
- £50,000 - £55,000 a year
- Weekend availability
- Hybrid work
- Sales
- Leadership
- Free parking
- Employee assistance programme
Quick apply
8d
WYLVEP Programme Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Full-time
- Sales
- Social media management
- Project management
- Annual leave
1d
Operations Manager
BDO —Leeds
- Full-time
- Management
- Project management
- Leadership
- Annual leave
Assistant Director of Music and Peri Teacher
Rugby School —Aysgarth
- Part-time
- Working with children
- In-person
- School
Quick apply
1d
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
8d

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior event jobs in grantley, nyk

Senior Customer Service Manager

Project Manager

Digital Content Creator - Holiday Parks

Senior Team Manager - Global Client Delivery

Farm Manager

ASSISTANT RESERVATIONS MANAGER

Portfolio Office Lead

Senior Director

Senior Social Content Executive

DEMI CHEF DE PARTIE - GRANTLEY ARMS

Senior Business Development Representative - UK and Western/Northern Europe

Leadership Support Officer

Senior Sales Development Representative

Senior Project Manager

People Director

Senior Regional Manager

WYLVEP Programme Manager

Operations Manager

Assistant Director of Music and Peri Teacher

Large and Complex Loss Handler

I want to receive the latest job alerts for senior event in grantley, nyk

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