Desk manager Work, Jobs in Great Offley, Hrt (with Salaries)

Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Queue Manager
Boxxe Group —Luton
- Organisational skills
- IT
Quick apply
Hire Manager
Selwood Limited —Bedford
- £40,845 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Senior Hire Desk Coordinator
Blitz Hire Ltd —Hatfield
- £38,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Basic maths
- Health & wellbeing programme
- Annual leave
Quick apply
IT Infrastructure Engineer
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- English
- Organisational skills
- Annual leave
- Employee discount
4d
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
ERSOU - CTP - PC/DC- OIMU Assessor - PURSUE
Bedfordshire Police —Stevenage
- Part-time
- Leadership
- Communication skills
12d
Commercial Administrator - Service Renewals
Chubb Fire & Security —Gerrards Cross
- Up to £40,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Organisational skills
- Free parking
- Store discount
Quick apply
6d
Assistant Project Manager
Tier One Developments —Bedford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Management
- Construction
- In-person
- Free parking
Quick apply
2h
Personal Assistant / Team Assistant - 6 month FTC
Optegra —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Hotel
- Travel
- Annual leave
- Employee discount
Quick apply
3d
Sales Executive
A-Z Security Services Ltd. —Luton
- £12.21 an hour
- Full-time
- CRM software
- Sales
- In-person
Quick apply
3h
Facilities Coordinator
NAB-Jones Lang LaSalle Services —Harpenden
- Weekend availability
- Microsoft Outlook
- Customer service
- English
Quick apply
Assisted Travel Check-In Agent / Host
ABM —Stansted Airport
- £14.12 an hour
- Full-time
- Customer service
- IT
- Communication skills
Multi Property Systems Manager
Marriott International, Inc —Luton
- Full-time
- Hospitality
- Management
- Hotel
2nd Line Support Engineer
Technology Transformation Group —Aylesbury
- £30,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
6d
Assisted Travel Check-In Agent / Host
ABM UK —Stansted
- £14.12 an hour
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
Quick apply
Senior Marketing Executive – Campaigns, Brands & Events
Triple Solar Ltd —Harlow
- £34,652.92 - £41,297.53 a year
- Full-time
- Social media management
- Travel
- Marketing
Quick apply
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
Service Coordinator - Hemel Hampstead
Learnd —Hemel Hempstead
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
IT Senior Supplier and Compliance Manager
Buckinghamshire Council —Aylesbury
- Full-time
- Contracts
- IT
- Communication skills
- Employee assistance programme
- Employee discount
1d

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desk manager jobs near great offley, hrt

Helpdesk Manager

Trinity Managed Services
Saffron Walden

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Driving Licence
Customer service
Technical support
Performance management
Firewall
Supervising experience
IT support
Computer networking
Organisational skills
IT
Communication skills
Help desk

Full job description

Key Responsibilities

Manage the day-to-day operation of the helpdesk.
Oversee ticket queues, priorities, escalations, and response times.
Ensure engineers are working efficiently and tickets are progressed properly.
Deal with customer escalations in a professional and controlled manner.
Provide technical guidance and support to helpdesk engineers.
Review ticket quality, notes, time entries, and customer communication.
Monitor service performance and identify areas for improvement.
Support team development, training, and performance management.
Ensure processes are followed consistently.
Work with senior management to improve service delivery.
Maintain strong communication with customers and internal teams.
Assist with reporting on helpdesk performance, workload, and service levels.

Essential Requirements

Previous experience managing or supervising an IT helpdesk or service desk.
Strong organisational and prioritisation skills.
Good technical ability, with confidence handling escalations.
Experience working in a busy technical support environment.
Excellent customer service and communication skills.
Ability to manage workload, deadlines, and competing priorities.
Strong attention to detail.
Confident managing people, processes, and customer expectations.
Must be commutable to CB10.

Desirable Experience

Experience working for a managed service provider.
Microsoft 365 administration experience.
Windows desktop and server support experience.
Networking, firewall, and remote access knowledge.
Experience using PSA and RMM systems.
Knowledge of service desk reporting and performance management.
Cyber security and compliance awareness.

Personal Attributes

Highly organised and structured.
Calm and professional under pressure.
Strong leader with a practical management style.
Technically credible.
Customer-focused.
Clear and confident communicator.
Able to hold engineers accountable while supporting their development.
Process-driven and consistent.

Benefits

Competitive salary based on experience.
Opportunity to lead and shape the helpdesk function.
Professional development opportunities.
Supportive working environment.
Varied customer and technical environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Saffron Walden CB10 1PF: reliably commute or plan to relocate before starting work (required)

Application question(s):

Which PSA or ticketing systems have you used
Which RMM's have you used?

Experience:

IT support: 5 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

desk manager jobs in great offley, hrt

Helpdesk Manager

Queue Manager

Hire Manager

Senior Hire Desk Coordinator

IT Infrastructure Engineer

Technical Operations Manager

ERSOU - CTP - PC/DC- OIMU Assessor - PURSUE

Commercial Administrator - Service Renewals

Assistant Project Manager

Personal Assistant / Team Assistant - 6 month FTC

Sales Executive

Facilities Coordinator

Assisted Travel Check-In Agent / Host

Multi Property Systems Manager

2nd Line Support Engineer

Assisted Travel Check-In Agent / Host

Senior Marketing Executive – Campaigns, Brands & Events

Service Coordinator Team Leader

Service Coordinator - Hemel Hampstead

IT Senior Supplier and Compliance Manager

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