Team leader Work, Jobs in Hackney, Gtl (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Team Leader - Children's Residential Support Worker - Full Time / Bank
Harmony Residential Homes Ltd —Walthamstow
- £33,524 - £36,044 a year
- Full-time
- Driving
- In-person
Quick apply
Part Time Team Leader
Rhythm Kitchen —London
- £13.50 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
- Employee discount
Quick apply
7d
Team Leader
Change Grow Live —Newham
- £36,101.10 - £38,114.53 a year
- Management
- Annual leave
- Employee discount
5d
Team Leader (Full Time)
Globe Court Care Home —London
- £13.50 an hour
- Full-time
- In-person
- Care plans
- Leadership
- Free parking
Quick apply
12d
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Team Leader
Gail's —London
- £13.80 - £14.60 an hour
- Full-time
- Leadership
- Employee assistance programme
- Referral programme
Retail Team Leader
Warner Bros. Discovery —London
- £16.80 an hour
- Weekend availability
- Leadership
- Communication skills
- Employee discount
Driver / Waste Clearance Team leader
MM Rubbish Clearance Ltd —Islington
- £150 a day
- 8 hour shift
- Sales
- Driving
- Construction
- Flexible schedule
Quick apply
3d
Team Manager- Navigator
Shaw Trust —East London
- £38,266 - £44,643 a year
- Annual leave
- Employee assistance programme
Gardener Team Leader
E-Gardens —Hampstead
- £18.50 - £20.00 an hour
- Full-time
- Team management
- Power tools
- Hand tools
Quick apply
6d
Careers Lead
Bacon's College —London
- Part-time
- School
1d
Shift Lead
B&Q —London
- £29,256 a year
- Part-time
- Annual leave
- Employee assistance programme
Reception Team Lead
Portico Corporate Reception Management —London
- £38,136 a year
- Full-time
- Customer service
- Annual leave
- Life insurance
Quick apply
Team Leader
Silver Birch Care Holdings —Barnet
- £17.10 an hour
- Weekend availability
- Childcare
- Driving
- Employee assistance programme
- Referral programme
Team Leader
Flying Tiger Copenhagen —Westfield Stratford City
- Leadership
- Communication skills
Housing First Team Leader
St Mungo's —London
- £38,480 - £41,977 a year
9d
M&E Team Leader
Leonardo Royal Hotel London St Pauls —London
- Hotel
- Communication skills
- Referral programme
Quick apply
Psychological Therapies Team Manager
Acacium Group —London
- £40,000 - £45,905 a year
- Full-time
- Remote
- Supervising experience
- Employee assistance programme
Quick apply
Video Lead
Scarlet —London
- £80,000 - £95,000 a year
- Full-time

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Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

team leader jobs in hackney, gtl

Customer Experience Team Leader

Team Leader - Children's Residential Support Worker - Full Time / Bank

Part Time Team Leader

Team Leader

Team Leader (Full Time)

Office Team Leader

Team Leader

Retail Team Leader

Driver / Waste Clearance Team leader

Team Manager- Navigator

Gardener Team Leader

Careers Lead

Shift Lead

Reception Team Lead

Team Leader

Team Leader

Housing First Team Leader

M&E Team Leader

Psychological Therapies Team Manager

Video Lead

I want to receive the latest job alerts for team leader in hackney, gtl

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